Subject: RE: Order #700238652 // MMZT-040.0019 // Medela Swing Maxi Double Breastpump // Defective
From: <[email-masked]>
To: "'Mummazone Medical Equipment'" <[email-masked]>, "'Denmark A'" <[email-masked]>, "'Riyas Abdul Rahim'" <[email-masked]>
Cc: "'Michaela Manibo'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Returns.fc'" <[email-masked]>, "'Alina D'Souza'" <[email-masked]>, "'Yaseen Shaqra'" <[email-masked]>, "'Abdelmohsen basha'" <[email-masked]>
Date: Mon, 3 Aug 2020 11:46:50 +0400
List-Id: <ccteam.mumzworld.com>

Hi  <mailto:[email-masked]> @Denmark A,

Was this shipped to the tech team?

Customer wants an exception for refund if possible.

Best Regards,

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

From: [email-masked] <[email-masked]> On Behalf Of Mummazone Medical Equipment
Sent: Wednesday, July 29, 2020 3:15 PM
To: Denmark A <[email-masked]>; Riyas Abdul Rahim <[email-masked]>
Cc: Michaela Manibo <[email-masked]>; customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Yaseen Shaqra <[email-masked]>; Abdelmohsen basha <[email-masked]>
Subject: RE: Order #700238652 // MMZT-040.0019 // Medela Swing Maxi Double Breastpump // Defective

Dear Denmark ,

Please send the pump to us and the technical team will check . We will get in touch with the customer also for assistance .

Warm Regards

Maria Arif

 

Office 1. Schon Business Park-DIP 1

Dubai - UAE

Office  +971 (04)  298 4130

Mobile +971 (52)   536 8280

[email-masked] <mailto:[email-masked]> 

 <http://www.mummazone.com/> www.mummazone.com

Let’s connect      <https://twitter.com/mummazoneonline>        <https://www.facebook.com/mummazoneonline/>        <https://www.instagram.com/mummazoneonline/> 

 

 

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: Wednesday, July 29, 2020 3:11 PM
To: Mummazone Medical Equipment <[email-masked] <mailto:[email-masked]> >; Riyas Abdul Rahim <[email-masked] <mailto:[email-masked]> >
Cc: Michaela Manibo <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Yaseen Shaqra <[email-masked] <mailto:[email-masked]> >; Abdelmohsen basha <[email-masked] <mailto:[email-masked]> >
Subject: Re: Order #700238652 // MMZT-040.0019 // Medela Swing Maxi Double Breastpump // Defective

Dear Mummazone and Riyas, 

Please be informed  that the customer again is facing an issue for the second time around regarding the item. 

Below the customer's information.

Name: shaima almarzooqi

PH#: +971501133288

 

Regards, 

Den mark

On Sun, Jul 19, 2020 at 9:32 AM Abdelmohsen basha <[email-masked] <mailto:[email-masked]> > wrote:

Dear All,

Below the customer's information.

Name: shaima almarzooqi

PH#: +971501133288

Thanks

On Sun, 19 Jul 2020 at 09:29, Mummazone Medical Equipment <[email-masked] <mailto:[email-masked]> > wrote:

Dear Mumzworld ,

We make sure all the products are properly packed and sent back by the technical team and then the quality team .

But still if the customer facing issues with the pump , please send the pump along with the parts , we don’t require bottles . Please also send  the customer number so the technical team can call and assist the customer .

The technical team will check and we will update accordingly .

 

Warm Regards

Maria Arif

 

Office 1. Schon Business Park-DIP 1

Dubai - UAE

Office  +971 (04)  298 4130

Mobile +971 (52)   536 8280

[email-masked] <mailto:[email-masked]> 

 <http://www.mummazone.com/> www.mummazone.com

Let’s connect      <https://twitter.com/mummazoneonline>        <https://www.facebook.com/mummazoneonline/>        <https://www.instagram.com/mummazoneonline/> 

 

From: Michaela Manibo <[email-masked] <mailto:[email-masked]> > 
Sent: Saturday, July 18, 2020 6:53 PM
To: Denmark A <[email-masked] <mailto:[email-masked]> >
Cc: Mummazone Medical Equipment <[email-masked] <mailto:[email-masked]> >; Riyas Abdul Rahim <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Abdelmohsen basha <[email-masked] <mailto:[email-masked]> >; Yaseen Shaqra <[email-masked] <mailto:[email-masked]> >
Subject: Re: Order #700238652 // MMZT-040.0019 // Medela Swing Maxi Double Breastpump // Defective

Team,

Customer is again complaining about the item. She sent two bottles and only got one which is still not working - which also looks old and used.

Please assist on this. 

  <https://docs.google.com/uc?export=download&id=1dPvF846NQLuPhPIWvw4BUZQLTKGEIr5n&revid=0B6UFLaI8aBkvNTZYYkF2dFpqZlcwSFIvaDY2VTE1UU10OHh3PQ> 

 

On Tue, Jul 14, 2020 at 3:47 PM Denmark A <[email-masked] <mailto:[email-masked]> > wrote:

Dear Mummazone, 

Repaired item received thank you. 

Regards, 

Den mark 

On Mon, Jul 13, 2020 at 12:57 PM Denmark A <[email-masked] <mailto:[email-masked]> > wrote:

Dear Mummazone, 

Thank you for the updates. 

Regards, 

Den mark 

On Mon, Jul 13, 2020 at 12:54 PM Mummazone Medical Equipment <[email-masked] <mailto:[email-masked]> > wrote:

Dear Mumzworld Team ,

We received the pump today back from the technical team , we will be sending back it with Mumzworld driver.

Warm Regards

Maria Arif

 

Office 1. Schon Business Park-DIP 1

Dubai - UAE

Office  +971 (04)  298 4130

Mobile +971 (52)   536 8280

[email-masked] <mailto:[email-masked]> 

 <http://www.mummazone.com/> www.mummazone.com

Let’s connect      <https://twitter.com/mummazoneonline>        <https://www.facebook.com/mummazoneonline/>        <https://www.instagram.com/mummazoneonline/> 

 

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: Monday, July 13, 2020 12:52 PM
To: Mummazone Medical Equipment <[email-masked] <mailto:[email-masked]> >; Riyas Abdul Rahim <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Abdelmohsen basha <[email-masked] <mailto:[email-masked]> >; Yaseen Shaqra <[email-masked] <mailto:[email-masked]> >
Subject: Re: Order #700238652 // MMZT-040.0019 // Medela Swing Maxi Double Breastpump // Defective

Dear Mummazone and Riyas, 

can we get an update on this as the customer is following up and needs the item urgently. 

Regards, 

Den mark

 

On Mon, Jul 13, 2020 at 12:43 PM Yaseen Shaqra <[email-masked] <mailto:[email-masked]> > wrote:

Hi Denmark

Please update us up on the product, the customer is following up 

On Thu, Jul 9, 2020 at 9:17 AM Mummazone Medical Equipment <[email-masked] <mailto:[email-masked]> > wrote:

Dear Denmark ,

Please send the pump to us along with the inovice and the technical team will check .

 

Best Regards, 

Maria Arif.

Office 1. Schon Business Park-DIP 1

Dubai – UAE

Mobile +971 52 536 8280 

Office  +971 (04)  298 4130

 <mailto:[email-masked]> [email-masked]

 <http://www.mummazone.com/> www.mummazone.com

Let’s connect   

          

 

 

 

  _____  

From: Denmark A <[email-masked] <mailto:[email-masked]> >
Sent: Thursday, July 9, 2020 9:07 AM
To: Amrinder <[email-masked] <mailto:[email-masked]> >; Mummazone Medical Equipment <[email-masked] <mailto:[email-masked]> >; [email-masked] <mailto:[email-masked]>  <[email-masked] <mailto:[email-masked]> >; Riyas Abdul Rahim <[email-masked] <mailto:[email-masked]> >; [email-masked] <mailto:[email-masked]>  <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Abdelmohsen basha <[email-masked] <mailto:[email-masked]> >
Subject: Order #700238652 // MMZT-040.0019 // Medela Swing Maxi Double Breastpump // Defective 

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation. 

Comments: This product does not suck the milk well and I have been suffering from it for a month. Until I try another milk extractor, do not confirm that this product does not release the milk well.

 

We appreciate your support in this matter, Thank you. 

Regards,

Den mark 

 

-- 

Best Regards,

Yaseen Shaqra

Customer Care Representative
p:  +971 4 4339455│ e: yaseen.s <mailto:[email-masked]> @mumzworld.com  │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE