Subject: FW: Missing part
From: Cherrylyn Aludino <[email-masked]>
To: Hanaa Hasanain <[email-masked]>, customer care <[email-masked]>
Cc: Sam Qutub <[email-masked]>
Date: Mon, 3 Aug 2020 07:32:58 +0000
List-Id: <ccteam.mumzworld.com>

Hi Hanaa,

We apologize for the inconvenience of missing wood in 845000.  Please check below photo and confirm that this letter D is the one missing.

I will report this complaint to our team and will let you know their feedback.  For the meantime, kindly provide your complete delivery address, receiver name and contact number.

Thank you.

Best regards,

Cherrylyn Aludino
Customer Service Manager

[Email - New Logo]
STEP2 MENA FZCO
P.O.Box No# 61086 | Jebel Ali Free Zone | Dubai – United Arab Emirates
Tel# +9714 880 8567 | Fax# +9714 880 8568 | Mobile No# +97150 550 2297
Email: [email-masked]<mailto:[email-masked]>
www.step2.com<http://www.step2.com/> / www.step2arabia.com<http://www.step2arabia.com/>
(Map)<http://goo.gl/maps/czTfO>

From: Sam Qutub <[email-masked]>
Sent: Sunday, August 2, 2020 6:41 PM
To: Hanaa Abdel-Malak <[email-masked]>
Cc: customer care <[email-masked]>; Archana Raja <[email-masked]>; Cherrylyn Aludino <[email-masked]>
Subject: Re: Missing part

Dear Hana,

We apologize for the incident and inconvenience we will take care of it as soon as possible.

Cc:  Cherry- Archana Please action customer solution for this issue as soon as possible.

Best regards,
Sam Qutub
Director of Sales & Business Development
Europe, Africa, Middle East and Near East

The Step2 Company, LLC

Cell:    + 971 50 153 2285<tel:+%20971%2050%20153%202285>  UAE
             + 1 614 348 4355<tel:+%201%20614%20348%204355>    USA    (Viber, WhatsApp, Skype, IMO HD, Google Due, BOT)

Email:  [email-masked]<mailto:[email-masked]>

Sent from my iPhone

On Aug 2, 2020, at 3:10 AM, Hanaa Abdel-Malak <[email-masked]<mailto:[email-masked]>> wrote:

Hi,

The customer received the item: Step2 Thomas The Tank Engine Toddler Bed without the wood slabs

SKU: 845000<https://3651277.app.netsuite.com/app/common/item/item.nl?id=201185>

Order number: 200305228

Regards,

Hanaa

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