Subject: Re: 100132294- Cancellation
From: Mary Anne Agapito <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>, Ronald Gaviola <[email-masked]>
Cc: Zubair Wahid <[email-masked]>, Ahmed Irfan <[email-masked]>, Michaela Manibo <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>
Date: Mon, 3 Aug 2020 11:13:24 +0400
List-Id: <ccteam.mumzworld.com>

Hi Hussain and Ronald,

Any update on this case, please?

The customer is asking for a refund.

Please update us urgently.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, Jul 26, 2020 at 9:08 AM Mary Anne Agapito <[email-masked]>
wrote:

> Hello Team,
>
> Any news on this case, please?
>
> The customer is very upset and keeps on asking for his money back.
>
> Please let's resolve this issue ASAP
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Thu, Jul 23, 2020 at 11:28 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hello Team,
>>
>> Any update on this, please?
>>
>> The customer keeps on following up and asking for his refund.
>>
>> Please we need an urgent update. This is long overdue.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Tue, Jul 21, 2020 at 5:57 PM Hussain Firoz Miyagamwala <
>> [email-masked]> wrote:
>>
>>> @Ronald Gaviola <[email-masked]> We found the missing item in the
>>> CRA
>>> Can you check if it was dispatched properly from Dubai ?
>>> Below is the missing item
>>>
>>>
>>>  *PST-VT80-166603*
>>>
>>>
>>>
>>> On Tue, Jul 21, 2020 at 5:53 PM Zubair Wahid <[email-masked]>
>>> wrote:
>>>
>>>> Hi Hussain
>>>> The below are the received items in our warehouse.
>>>> 100132294 1013000037958 529666 735282438677 1 Munchkin - Love-A-Bowls
>>>> 4pack MW-43867
>>>> 100132294 1013000037958 710389 9421903711281 1 Haakaa - Silicone
>>>> Finger Brush - Clear JBC-BHK027
>>>> 100132294 1013000037958 8059147053426 8059147053426 1 ChiccoÂ® Eau De
>>>> Cologne (New Fragrance) 100Ml GT-CH02801-10
>>>> 100132294 1013000037958 8718117603459 8718117603459 3 Aptamil
>>>> Digestive Comfort 1 Infant Formula Milk, 900g TM-47341
>>>> 100132294 1013000037958 942136 1000009803564 1 Tommee Tippee Explora
>>>> Roll and Go Bib - Green TT46351461-GreenIf the mentioned item was not
>>>> cancelled this needs to be confirmed by the wimo team who returned the
>>>> order.
>>>>
>>>> On Tue, Jul 21, 2020 at 4:45 PM Hussain Firoz Miyagamwala <
>>>> [email-masked]> wrote:
>>>>
>>>>> @Zubair Wahid <[email-masked]> @Ahmed Irfan
>>>>> <[email-masked]> Can we please close this today
>>>>>
>>>>>
>>>>>
>>>>> On Fri, Jul 17, 2020 at 10:02 AM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Hussain,
>>>>>>
>>>>>> Please create the CRA for one more item. SKU: *PST-VT80-166603*
>>>>>>
>>>>>> There has been no item delivered to the customer and very upset about
>>>>>> the delay.
>>>>>>
>>>>>> Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sat, Jul 11, 2020 at 9:44 AM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Hussain,
>>>>>>>
>>>>>>> This is long overdue. Please create the CRA for one item
>>>>>>>
>>>>>>> *PST-VT80-166603*
>>>>>>>
>>>>>>> Thank you
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sun, Jul 5, 2020 at 8:33 AM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Hussain,
>>>>>>>>
>>>>>>>> May we have an update on this, please?
>>>>>>>>
>>>>>>>> There is one item you have missed and it also needs the CRA.
>>>>>>>>
>>>>>>>> Please create the CRA for - *PST-VT80-166603*
>>>>>>>>
>>>>>>>> Need your urgent attention. Thank you
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Wed, Jul 1, 2020 at 9:22 AM Mary Anne Agapito <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Hussain,
>>>>>>>>>
>>>>>>>>> Please create the CRA asap.
>>>>>>>>>
>>>>>>>>> We need to raise a refund.
>>>>>>>>>
>>>>>>>>> Thank you
>>>>>>>>> Warm Regards,
>>>>>>>>>
>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sat, Jun 27, 2020 at 4:51 PM Mary Anne Agapito <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Hussain,
>>>>>>>>>>
>>>>>>>>>> As per the record, t was you who created the CRA for this order
>>>>>>>>>> on
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> There is one item you have missed and it also needs the CRA.
>>>>>>>>>>
>>>>>>>>>> Please create the CRA for - *PST-VT80-166603*
>>>>>>>>>>
>>>>>>>>>> The customer keeps on following up on refund and we are unable to
>>>>>>>>>> initiate because of this one item.
>>>>>>>>>>
>>>>>>>>>> Awaiting your reply. Thank you
>>>>>>>>>> Warm Regards,
>>>>>>>>>>
>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Fri, Jun 26, 2020 at 6:59 PM Mary Anne Agapito <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Denmark,
>>>>>>>>>>>
>>>>>>>>>>> As per our conversation, the item mentioned above is not there,
>>>>>>>>>>> hence, it has not been included on the CRA.
>>>>>>>>>>>
>>>>>>>>>>> Is there anyway we could trace who created the CRA and received
>>>>>>>>>>> it?
>>>>>>>>>>>
>>>>>>>>>>> Please assist. This is long overdue.
>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Fri, Jun 19, 2020 at 1:14 PM Mary Anne Agapito <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>
>>>>>>>>>>>> A gentle reminder on the above.
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you
>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Wed, Jun 17, 2020 at 6:58 PM Mary Anne Agapito <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>
>>>>>>>>>>>>> One item has been missed when CRA (CRAKTM6408) was created.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please update to initiate the refund.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Fri, Jun 12, 2020 at 4:51 PM Mary Anne Agapito <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> The CRA created was incomplete. There is one item that was
>>>>>>>>>>>>>> missed.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> 100132294 PST-VT80-166603
>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=472178> VTech
>>>>>>>>>>>>>> - Tiny Tot Driver
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Please update the CRA to initiate a refund. Also, pls advise
>>>>>>>>>>>>>> when done.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Wed, May 13, 2020 at 12:20 PM Reports Wimo <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Dear Ronald,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Well noted.
>>>>>>>>>>>>>>> We will return the shipment as soon as possible.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *Naveed Hussain – *Customer Happiness Executive
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *T*: +971-800 2465 *|* *M: *+971-58 3059811
>>>>>>>>>>>>>>> *@:* [email-masked] *W*: www.wimoapp.com
>>>>>>>>>>>>>>> *A:* https://goo.gl/maps/jAXHsETNka79GCxXA
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Wed, May 13, 2020 at 11:52 AM Ronald Gaviola <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Reports WimoShip <[email-masked]> Naveed.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> FYA- 1013000037958
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>> Ronald
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Wed, May 13, 2020 at 10:56 AM Hussain Firoz Miyagamwala <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> This from Dubai, Please check with Ronald
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> @Ronald Gaviola <[email-masked]> FYI
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Sun, May 10, 2020 at 11:40 AM Michaela Manibo <
>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Hi team,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Please advise courier to get this order returned ASAP.
>>>>>>>>>>>>>>>>>> Customer cannot receive and is waiting for the refund.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Thanks!
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>