Subject: Re: Order #700245905 // Sku :BK-S333-244 // Cam - Smarty Pop Feeding Chair - Ash Grey // DAMAGED
From: Denmark A <[email-masked]>
To: "Mari Ibasan (CW.Accounts)" <[email-masked]>
Cc: customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Account <[email-masked]>, "Alina D'Souza" <[email-masked]>, Michael Rolle <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Mon, 3 Aug 2020 10:18:03 +0400
List-Id: <ccteam.mumzworld.com>

Dear Mari,

Item is with us already.

Regards,

On Mon, Aug 3, 2020 at 10:04 AM Mari Ibasan (CW.Accounts) <
[email-masked]> wrote:

> Please advise where is the item?
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Monday, August 3, 2020 8:51 AM
> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Kenneth Nwaso <[email-masked]>;
> Account <[email-masked]>; Alina D'Souza <[email-masked]>;
> Michael Rolle <[email-masked]>; Abdelmohsen basha <
> [email-masked]>
> *Subject:* Re: Order #700245905 // Sku :BK-S333-244 // Cam - Smarty Pop
> Feeding Chair - Ash Grey // DAMAGED
>
>
>
> Dear Mari,
>
>
>
> Any other option to help the customer?
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Tue, Jul 28, 2020 at 5:26 PM Mari Ibasan (CW.Accounts) <
> [email-masked]> wrote:
>
> Complain of customer was raised on 18 Jul and mumzworld have raised
> complaint to us today. We don’t get what happen in 10 days.
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Tuesday, July 28, 2020 5:16 PM
> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Kenneth Nwaso <[email-masked]>;
> Account <[email-masked]>; Alina D'Souza <[email-masked]>;
> Michael Rolle <[email-masked]>; Abdelmohsen basha <
> [email-masked]>
> *Subject:* Re: Order #700245905 // Sku :BK-S333-244 // Cam - Smarty Pop
> Feeding Chair - Ash Grey // DAMAGED
>
>
>
> Dear Mari,
>
>
>
> Please accept the item first and evaluate it, because upon checking the
> item it seems like that the customer did not use it and found that there is
> white spot on it.
>
> And also the customer complaint date was 18 of july.
>
>
>
> Regards,
>
>
>
> On Tue, Jul 28, 2020 at 4:55 PM Mari Ibasan (CW.Accounts) <
> [email-masked]> wrote:
>
> The item was delivered on 11 Jul 2020.
>
> You complained 28 Jul 2020. Its been always 2 week had passed. Customer
> might already used the item and want to change it.
>
>
>
> Atleast 7days from the date of delivery.
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Tuesday, July 28, 2020 4:47 PM
> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Kenneth Nwaso <[email-masked]>;
> Account <[email-masked]>; Alina D'Souza <[email-masked]>;
> Michael Rolle <[email-masked]>; Abdelmohsen basha <
> [email-masked]>
> *Subject:* Re: Order #700245905 // Sku :BK-S333-244 // Cam - Smarty Pop
> Feeding Chair - Ash Grey // DAMAGED
>
>
>
> Dear Mari,
>
>
>
> POMUMZ_DXB223730 For your reference.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Tue, Jul 28, 2020 at 4:44 PM Mari Ibasan (CW.Accounts) <
> [email-masked]> wrote:
>
> Po number?
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Tuesday, July 28, 2020 3:54 PM
> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Kenneth Nwaso <[email-masked]>;
> Alina D'Souza <[email-masked]>; Michael Rolle <
> [email-masked]>; Abdelmohsen basha <[email-masked]>
> *Subject:* Order #700245905 // Sku :BK-S333-244 // Cam - Smarty Pop
> Feeding Chair - Ash Grey // DAMAGED
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
>
>
> Comments: The table has white dots.
>
>
>
>
>
>
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Stay HOME Stay SAFE…
>
> Best Regards,
>
> Den mark
>
>