Subject: Re: You Got A Gift - 100143522
From: "'Pradeep M' via customer care" <[email-masked]>
To: Mary Anne Agapito <[email-masked]>
Cc: customer care <[email-masked]>, Sagar Khawani <[email-masked]>, Sara Ahmed <[email-masked]>
Date: Mon, 3 Aug 2020 11:38:55 +0530
List-Id: <ccteam.mumzworld.com>

Hi Mary Anne,

Partial refund to Ygag Gc is not possible. So here, refund of 99.30 to 
gc was failed and gc not reactivated.

Thanks,
Pradeep M

On 08/03/2020 11:00 AM, Mary Anne Agapito wrote:
> Hi Pradeep,
>
> Just a gentle reminder on the above.
>
> Thank you
> Warm Regards,
> *
> *
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455 │**e: [email-masked] 
> <mailto:[email-masked]>│w:www.mumzworld.com 
> <http://www.mumzworld.com/>
> a:Office B407-408, 4^th  Floor, Building 4,  D3, Dubai Design 
> District, PO Box 500245, Dubai, UAE
>
> Inline image 1
>
>
> On Wed, Jul 29, 2020 at 12:49 PM Mary Anne Agapito 
> <[email-masked] <mailto:[email-masked]>> wrote:
>
>     Hi Pradeep,
>
>     May we have an update on this, please?
>
>     Can we manually issue a gift voucher?
>
>     Please advise. Thank you
>     Warm Regards,
>     *
>     *
>     *Mary Anne Agapito*
>     Customer Care Representative
>     p:  +971 (0)4 4339455 │**e: [email-masked]
>     <mailto:[email-masked]>│w:www.mumzworld.com
>     <http://www.mumzworld.com/>
>     a:  Office B407-408, 4^th  Floor, Building 4,  D3, Dubai Design
>     District, PO Box 500245, Dubai, UAE
>
>     Inline image 1
>
>
>     On Sun, Jul 26, 2020 at 1:16 PM Mary Anne Agapito
>     <[email-masked] <mailto:[email-masked]>> wrote:
>
>         Hi Pradeep,
>
>         One of the items has been canceled because it is out of stock.
>
>         image.png
>
>         The amount has been refunded to her YOU GOT A GIFT voucher she
>         had used before but the customer doesn't want a voucher but a
>         credit card refund instead.
>
>         image.png
>
>         Is the voucher already been reactivated? If so, please cancel
>         so we could process refund it back to her credit card.
>
>         Here is the email address of the customer - [email-masked]*
>         <mailto:[email-masked]>
>
>         Please assist. Thank you
>
>         Warm Regards,
>         *
>         *
>         *Mary Anne Agapito*
>         Customer Care Representative
>         p:  +971 (0)4 4339455 │**e: [email-masked]
>         <mailto:[email-masked]>│w:www.mumzworld.com
>         <http://www.mumzworld.com/>
>         a:  Office B407-408, 4^th  Floor, Building 4,  D3, Dubai
>         Design District, PO Box 500245, Dubai, UAE
>
>         Inline image 1
>