Subject: RE: Order #600929324 Name :Chicco - Next2me Magic Crib - Cool Grey
From: repairs <[email-masked]>
To: Denmark A <[email-masked]>, brands <[email-masked]>, rizwan <[email-masked]>
Cc: Mohamed Magdy <[email-masked]>, customer care <[email-masked]>, Shady Elgendy <[email-masked]>, Alina D'Souza <[email-masked]>, Glaiza <[email-masked]>
Date: Sun, 2 Aug 2020 11:30:30 +0000
List-Id: <ccteam.mumzworld.com>

Dear Team,

Good day!

We already received defective item.

After inspection the left side of sliding was not alignment, causing jammed.

We put back on the right place and now is ok .

Please click link video for your reference and share to your customer.

Download link CH79584-19
https://wetransfer.com/downloads/0815a75c6587b28ec92ac88f2ce6862420200802112020/2f601fa00bb5a1b91bee80311de27ae620200802112041/c2bd00

Let us know , when we send back the fixed item.

Regards ,

Ever Villafuerte
Warehouse Service Executive

T: +971 4 347 0597<tel:+97143470597>  M: +971 56 623 0495<tel:+971566230495>
F: +971 4 347 0659<tel:+97143470659>  E: [email-masked]<mailto:[email-masked]>
A: 28B Street Community 368 Al Quoz Industrial Area 3
Dubai, UAE 20717 79344

From: Denmark A <[email-masked]>
Sent: 29 July 2020 02:29 PM
To: brands <[email-masked]>; rizwan <[email-masked]>; repairs <[email-masked]>
Cc: Mohamed Magdy <[email-masked]>; customer care <[email-masked]>; Shady Elgendy <[email-masked]>; Alina D'Souza <[email-masked]>
Subject: Re: Order #600929324 Name :Chicco - Next2me Magic Crib - Cool Grey

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.
Also find the attached RMA filled up form for your reference.

Return Reason:doesnt_work_or_defective
Comments :The lever is defected on the left side. It it doesn't get lifted up or down.

We appreciate your support in this matter, Thank you.

Stay HOME Stay SAFE…

Best Regards,

Den mark

On Mon, Jul 27, 2020 at 4:59 PM Alina D'Souza <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,

Please assist. customer has an issue collected item

Order #600929324<https://mumzworldhelp.zendesk.com/agent/tickets/600929324>

Products Details
Sku :GT-CH79584-19
Name :Chicco - Next2me Magic Crib - Cool Grey
Date Placed :2020-07-19 11:17:26
Date Shipped :2020-07-20 08:19:51
Qty Ordered :1.0000
Amount :1146.67
Shipping Country:United Arab Emirates

Return Reason:doesnt_work_or_defective
Comments :The lever is defected on the left side. It it doesn't get lifted up or down.

Regards,

Alina