Subject: Re: Order #600924148 // Sku :BLUOBND-M350-B5 // Name :Black+Decker - 300W Hand Mixer - White // Missing Part
From: Hyacinth Joyce <[email-masked]>
To: Denmark A <[email-masked]>, Cherry Ann Binondo <[email-masked]>
Cc: customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Radwa Ali <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Sun, 2 Aug 2020 13:12:23 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

The customer called to follow up and informed that she no longer needs the
item.

The customer wants a refund.

Please assist asap.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, 27 Jul 2020 at 13:57, Denmark A <[email-masked]> wrote:

> Hi Cherry,
>
> Sales Invoice already shared with you, please update.
>
> Regards,
> Den mark
>
> On Mon, Jul 27, 2020 at 1:35 PM <[email-masked]> wrote:
>
>> Hi @Denmark A <[email-masked]>,
>>
>> We have attached the invoice for SO#  600924148 and the photo shared by
>> the cst.
>>
>> Please update us ASAP as she keeps following up.
>>
>>
>>
>>
>> Best Regards,
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>> *From:* [email-masked] <[email-masked]> *On Behalf Of *Cherry
>> Ann Binondo
>> *Sent:* Tuesday, July 21, 2020 12:16 PM
>> *To:* Denmark A <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>
>> *Subject:* RE: Order #600924148 // Sku :BLUOBND-M350-B5 // Name
>> :Black+Decker - 300W Hand Mixer - White // Missing Part
>>
>>
>>
>> Dear Denmark,
>>
>> Please send invoice copy and request customer to send some photos.
>>
>> Regards,
>>
>> Cherry
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Tuesday, July 21, 2020 11:57 AM
>> *To:* Cherry Ann Binondo <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>
>> *Subject:* Order #600924148 // Sku :BLUOBND-M350-B5 // Name
>> :Black+Decker - 300W Hand Mixer - White // Missing Part
>>
>>
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>>
>>
>> Return Reason:missing_part_or_pieces
>> Comments :Hi, I’ve just received this item now and It is missing. The
>> hooks or whisks are not included!?
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Stay HOME Stay SAFE…
>>
>> Best Regards,
>>
>> Den mark
>>
>