Subject: Re: >15 days pending shipments << Reference ID: 61284998 >>
From: Purva Rao <[email-masked]>
To: "ae.mumzworld" <[email-masked]>
Cc: [email-masked], Ronald Gaviola <[email-masked]>, [email-masked], [email-masked], lastmile <[email-masked]>, customer care <[email-masked]>
Date: Sun, 2 Aug 2020 12:10:23 +0400
List-Id: <ccteam.mumzworld.com>

Hello Team,

The DHL AWB is  as follows

DHL-Express::2990839445

thank you,

On Sun, 2 Aug 2020 at 11:59, <[email-masked]> wrote:

> Dear Purva,
>
>
> Good Morning to you.
>
>
> Kindly provide the  DHL airway bill for  order  number  600926082.
>
>
> Should you require any further assistance, please contact me directly.
>
>
>
> Best Regards,
>
>
> *Grace Wangui*
> Key Account Advisor
>
> DHL EXPRESS
> P.O.Box 6252
> Dubai
> United Arab Emirates
> 2924453
>
>
>
>
>
>
>
>
>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked]
> >> Cc: [email-masked], [email-masked], [email-masked],
> [email-masked], [email-masked], [email-masked]
> >> Subject: Re: >15 days pending shipments << Reference ID: 61284998 >>
> >> Sent: Sun, 02 Aug 2020 09:42:28 UTC+04:00
> >>
> >>
> Hello team
>
> >>
> Please have the below-mentioned order delivered to the said address
>
> >>
> Order Address
> 600926082
> Kamilya Alyassen
> >> Block 7 Streer 704 house 76
> >> Floor 2 Apartment 3
> >> Siddiq, Kuwait
> >> T: +96550581123
>
> >>
>
> >>
> thank you,
>
> Purva
>
> >>
>
>
> >>
> On Thu, 30 Jul 2020 at 10:08, ae.mumzworld via customer care <
> [email-masked]> wrote:
> >>
>
>> Hi Ronald
>>
>>
>> >>
>>
>> Please be informed that AWB 5742693401 has been delivered as per below
>> details
>>
>>
>> >>
>>
>> Delivered  on 26 Jul 2020 16:58:00, signed by SAFA ALRAHBI
>> Should you require any further assistance, please contact me directly.
>>
>> >>
>>
>> >>
>>
>> >>
>> Best Regards,
>>
>> >>
>>
>> >>
>> *Vinayak Thapa*
>> Key Account Advisor
>>
>> >>
>> DHL EXPRESS
>> P.O.Box 6252
>> Dubai
>> United Arab Emirates
>>
>>
>> >>
>>
>> [[:removedImage(AEKAD_Time1591580709219.jpg):]]
>> >>
>>
>>
>> >>
>>
>> >>
>>
>>
>> >>
>> >>
>>
>> >> *Original Message ...*
>> >> From: [email-masked]
>> >> To: [email-masked]
>> >> Cc: [email-masked], [email-masked], [email-masked],
>> [email-masked], [email-masked]
>> >> Subject: RE: >15 days pending shipments << Reference ID: 61284998 >>
>> >> Sent: Sun, 19 Jul 2020 15:18:20 UTC+04:00
>> >>
>> >>
>>
>> Dear Ronald
>>
>>
>>
>> Update for all the pending shipments as follows
>>
>> Request you to provide instruction such as alternate delivery address /
>> duty confirmation on held shipments
>>
>>
>>
>> Confirmation awaited  from your end .
>>
>>
>>
>> *Search*
>>
>> *Last Event Stn*
>>
>> *Last Event Fac*
>>
>> *Last Event Cd*
>>
>> *Last Event Dtm*
>>
>> *Status*
>>
>> *Update*
>>
>> 4021024324
>>
>> DXB
>>
>> DWC
>>
>> OH
>>
>> 2020-07-15 20:52:00
>>
>> Shipment on hold in Dxb  for duty payment  10 /Hesham Is working on this
>> request
>>
>> Open
>>
>> 1530161065
>>
>> DXB
>>
>> DWC
>>
>> OH
>>
>> 2020-07-15 20:52:00
>>
>> Shipment on hold in Dxb  for duty payment  10 /Hesham  is working on this
>> request
>>
>> Open
>>
>> 1530156456
>>
>> DXB
>>
>> DWC
>>
>> OH
>>
>> 2020-07-15 20:52:00
>>
>> Shipment on hold in Dxb  for duty payment  10 /Hesham is working on this
>> request
>>
>> Open
>>
>> 9842765100
>>
>> DXB
>>
>> DWC
>>
>> OH
>>
>> 2020-07-15 20:52:00
>>
>> Held  for VAT confirmation  VAT AMOUNT    18.26//Hesham is working on
>> this request
>>
>> Open
>>
>> 5742693401
>>
>> MCT
>>
>> MIS
>>
>> CI
>>
>> 2020-07-16 11:46:35
>>
>> Held for Bad address UNKNOWN STREET pls advice complete address .Trace is
>> registered as well
>> >> 19/07- need complete delivery address
>>
>> Open
>>
>> 5742692454
>>
>> KWI
>>
>> KCO
>>
>> WC
>>
>> 2020-06-27 10:43:20
>>
>> Will check with destination for final pod .No update after 27th June
>> >> 19/07 - case escalated for pod
>>
>> Open
>>
>> 5742692115
>>
>> DHA
>>
>> DHA
>>
>> LV
>>
>> 2020-06-25 10:56:39
>>
>> Bad address share the complete address to deliver .Trace is registered as
>> well
>> >> 19/7 -tried to call cnee on 966566349756 but no answer
>>
>> Open
>>
>> 5742692211
>>
>> MCT
>>
>> MIS
>>
>> CI
>>
>> 2020-07-16 11:46:26
>>
>> Held for Bad address UNKNOWN STREET pls advice complete address .Trace is
>> registered as well
>> >> 19/07- The shipment is on hold as unable to contact consignee and
>> address is not locatable.
>>
>> Open
>>
>> 1208688762
>>
>> DEL
>>
>> GTW
>>
>> UD
>>
>> 2020-07-14 15:40:03
>>
>> Checking with delhi customs the reason for holding
>> >> 19/7- Please be note that customs has denied to give waiver for NOC
>> FSSAI, so now we required FSSAI certificate to proceed further  same we
>> have informed cnee  Mr. YUSUF  via mail
>> >> So please be informed to shipper and push cnee for the same for
>> further process .
>>
>> Open
>>
>> 3801546394
>>
>> DXB
>>
>> DWC
>>
>> OH
>>
>> 2020-07-15 20:52:00
>>
>> Held  for VAT confirmation  VAT AMOUNT    10.00/Hesham is working on this
>> request
>>
>> Open
>>
>> 1208688423
>>
>> RUH
>>
>> RUH
>>
>> CC
>>
>> 2020-07-16 09:17:02
>>
>> CONSIGNEE CONTACTED . If no response will send to  TAMER LOGISTICS
>>
>> Open
>>
>> 1208686323
>>
>> CAI
>>
>> GTW
>>
>> CD
>>
>> 2020-07-15 13:34:48
>>
>> Checking with Cairo  customs the reason for holding
>> >> 19/7- Our clearance  team updated that they contacted the cnee on
>> 25/06 at 201223478252 and he sent the required ppwk to start clearance
>> process. shpt is in queue for physical inspection; in order for the local
>> customs to decide if any additional ppwk/ approvals will be requested,
>>
>> Open
>>
>> 3396715711
>>
>> HOF
>>
>> HOF
>>
>> OH
>>
>> 2020-07-06 11:01:23
>>
>> Instruction is passed to forward the shipment to Tamer Logistic
>>
>> Open
>>
>> 3396713784
>>
>> RUH
>>
>> GTW
>>
>> OH
>>
>> 2020-07-16 07:55:03
>>
>> called the CNEE 966532641479 but this mobile is OFF.Please provide
>> alternate number
>> >> 19/7 - with courier for delivery today
>>
>> Open
>>
>> 3396706961
>>
>> RUH
>>
>> GTW
>>
>> UV
>>
>> 2020-06-15 09:25:20
>>
>> Trace is registered for final pod
>> >> 19/7- tried to call cnee on966500841155  but no answer SMS sent ,
>>
>> Open
>>
>> 3396707204
>>
>> CAI
>>
>> GTW
>>
>> CD
>>
>> 2020-07-06 15:18:44
>>
>> Checking with Cairo  customs the reason for holding
>> >> 19/07 - please be informed that the Egyptian Customs Authority has
>> applied new customs system called (MTS) for releasing shipments and the
>> effect of Covid-19, led to a huge backlog of delayed shipments. Shipment
>> now on hold for Pharmacy approval, usually, such approval takes up to 15
>> working days to be released, due to current situation, we have no estimate
>> time.
>>
>> Open
>>
>> 1964836775
>>
>> RUH
>>
>> RUH
>>
>> WC
>>
>> 2020-06-15 11:07:37
>>
>> With courier on 15/06 no scans after that file is registered to check the
>> final pod
>> >> 19/7 - case is escalated for final pod status
>>
>> Open
>>
>> 1964836996
>>
>> RUH
>>
>> GTW
>>
>> UV
>>
>> 2020-06-15 09:25:20
>>
>> Reminder sent to station for final pod conf
>> >> 19/7 - case is escalated
>>
>> Open
>>
>> 1964835305
>>
>> CAI
>>
>> CAF
>>
>> OH
>>
>> 2020-07-16 06:49:19
>>
>> Shipment is UNDEL due to “ Cnee Refused to paid the CUSTOM DUTY CHARGE (
>> USD 61 )
>> >> 19/7-  Return  inst provided by Ronald , however there is duty on
>> this shipment pls advice can we charge the duty and freight  amount to your
>> account . Confirmation awaited
>>
>> Open
>>
>> 1964833555
>>
>> KWI
>>
>> KCO
>>
>> AD
>>
>> 2020-06-18 16:40:59
>>
>> temporarily lost visibility of this shipment. Following up with
>> [email-masked] on a separate email  on this case
>>
>> Open
>>
>> 1964833485
>>
>> CAI
>>
>> MOH
>>
>> OH
>>
>> 2020-07-16 07:57:05
>>
>> consignee refuse to pay the duty amount 58.42 USD
>> >> 19/7  -  For returning the shipment need you approval to charge duty
>> and RT freight cost amount to your account
>>
>> Open
>>
>> 1964831433
>>
>> MCT
>>
>> MIS
>>
>> CI
>>
>> 2020-07-14 13:10:19
>>
>> Trace is registered for final pod
>> >> 19/7 - case is escalated for final pod
>>
>> Open
>>
>> 1149628130
>>
>> RUH
>>
>> RUH
>>
>> WC
>>
>> 2020-06-15 11:07:37
>>
>> With courier on 15/06 no scans after that file is registered to check the
>> final pod
>> >> 19/7 - case is escalated for final pod status
>>
>> Open
>>
>> 1149626391
>>
>> RUH
>>
>> RUH
>>
>> WC
>>
>> 2020-06-15 11:07:37
>>
>> With courier on 15/06 no scans after that file is registered to check the
>> final pod
>> >> 19/7 - case is escalated for final pod status
>>
>> Open
>>
>> 1149626892
>>
>> DHA
>>
>> DHA
>>
>> CI
>>
>> 2020-07-16 09:31:01
>>
>> Trace is registered for final pod
>> >> 19/7- cnee requested for self collection from Service point
>>
>> Open
>>
>> 6175481561
>>
>> JED
>>
>> GTW
>>
>> AF
>>
>> 2020-06-13 06:30:16
>>
>> Trace is registered for final pod
>> >> 19/7- case is escalated for final pod
>>
>> Open
>>
>> 6175490624
>>
>> AQI
>>
>> AQI
>>
>> CC
>>
>> 2020-07-16 09:25:29
>>
>> 19th July - called cnee on#966599100233 they will collect it from DHL
>> office today
>>
>> Open
>>
>> 6175487194
>>
>> RUH
>>
>> RUH
>>
>> WC
>>
>> 2020-06-13 10:23:18
>>
>> With courier on 13/06 no scans after that file is registered to check the
>> final pod
>> >> 19/7 - case is escalated for final pod status
>>
>> Open
>>
>> 1015335075
>>
>> RUH
>>
>> RUH
>>
>> CC
>>
>> 2020-07-14 14:30:52
>>
>> Awaiting consignee collection
>> >> 19/7- case is escalated
>>
>> Open
>>
>> 1015332533
>>
>> DHA
>>
>> DHA
>>
>> WC
>>
>> 2020-06-10 13:41:15
>>
>> With courier on 10/06 no scans after that file is registered to check the
>> final pod
>> >> 19/7 - case is escalated for final pod
>>
>> Open
>>
>> 1307628523
>>
>> DHA
>>
>> DHA
>>
>> HN
>>
>> 2020-06-15 19:21:30
>>
>> tried several times to contact cnee on 966568440858 but there is no
>> response.
>> >> 19/7 - if you have alternate number pls provide
>>
>> Open
>>
>> 1307625756
>>
>> RUH
>>
>> GTW
>>
>> OH
>>
>> 2020-07-16 11:17:33
>>
>> call not reachable, Destination has sent SMS, pls provide New consingee
>> information
>> >> 19/7 - shipment is currently on hold in facility due to incomplete
>> delivery address & non responsive contact number.
>>
>> Open
>>
>> 1307624275
>>
>> DHA
>>
>> DHA
>>
>> WC
>>
>> 2020-06-04 14:25:29
>>
>> With courier on 04/06 no scans after that file is registered to check the
>> final pod
>> >> 19/7- As per our counter team  they are trying to reach cnee#
>> 90550739130, to confirm if she received the shipment, but till now there is
>> no answer. Do you have any alternate number to check , or can you pls check
>> at your end if this shipment is received by them or not
>>
>> Open
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *Search*
>>
>> *Last Event Stn*
>>
>> *Last Event Fac*
>>
>> *Last Event Cd*
>>
>> *Last Event Dtm*
>>
>> *Status*
>>
>> *Update*
>>
>> 5742692550
>>
>> DXB
>>
>> DWC
>>
>> HO
>>
>> 2020-06-29 21:15:00
>>
>> Shipment is returned RTO under  6006851255    DP HOLD
>>
>> closed
>>
>> 5742690590
>>
>> DXB
>>
>> DWC
>>
>> HO
>>
>> 2020-06-29 21:15:00
>>
>> Shipment is returned RTO under  6006851071  DP HOLD
>>
>> closed
>>
>> 5742689945
>>
>> KWI
>>
>> KCO
>>
>> OK
>>
>> 2020-07-15 14:22:20
>>
>> Delivered
>>
>> closed
>>
>> 1208688736
>>
>> KWI
>>
>> KCO
>>
>> OK
>>
>> 2020-07-14 12:31:04
>>
>> Delivered
>>
>> closed
>>
>> 1208688412
>>
>> KWI
>>
>> KCO
>>
>> OK
>>
>> 2020-06-28 18:12:13
>>
>> Delivered
>>
>> closed
>>
>> 1208683932
>>
>> RUH
>>
>> RUH
>>
>> OK
>>
>> 2020-07-14 11:52:59
>>
>> Delivered
>>
>> closed
>>
>> 3396714171
>>
>> ELQ
>>
>> ELQ
>>
>> OK
>>
>> 2020-06-22 13:04:19
>>
>> As per destination shipment is delivered did consignee confirm non
>> receipt , checking for the final pod status
>>
>> closed
>>
>> 3396713014
>>
>> RUH
>>
>> WAE
>>
>> OK
>>
>> 2020-07-15 16:40:02
>>
>> Delivered
>>
>> closed
>>
>> 3396710870
>>
>> RUH
>>
>> RUH
>>
>> OK
>>
>> 2020-07-14 11:52:59
>>
>> Delivered
>>
>> closed
>>
>> 3396710785
>>
>> RUH
>>
>> RUH
>>
>> OK
>>
>> 2020-07-14 11:52:59
>>
>> Delivered
>>
>> closed
>>
>> 3396709190
>>
>> RUH
>>
>> RUH
>>
>> OK
>>
>> 2020-06-16 14:50:57
>>
>> With courier on 16/06 no scans after that file is registered to check the
>> final pod .File is registered
>>
>> closed
>>
>> 3396707565
>>
>> RUH
>>
>> RUH
>>
>> OK
>>
>> 2020-07-15 16:24:36
>>
>> Delivered
>>
>> closed
>>
>> 1149627463
>>
>> KWI
>>
>> KCO
>>
>> OK
>>
>> 2020-06-28 16:54:04
>>
>> Delivered
>>
>> closed
>>
>> 1149626284
>>
>> RUH
>>
>> RUH
>>
>> OK
>>
>> 2020-07-14 11:52:59
>>
>> Delivered
>>
>> closed
>>
>> 6175481771
>>
>> RUH
>>
>> RUH
>>
>> OK
>>
>> 2020-06-15 11:56:36
>>
>> Delivered
>>
>> closed
>>
>> 6175485013
>>
>> RUH
>>
>> RUH
>>
>> OK
>>
>> 2020-07-14 11:52:59
>>
>> Delivered
>>
>> closed
>>
>> 1015332710
>>
>> RUH
>>
>> RUH
>>
>> OK
>>
>> 2020-07-14 11:52:59
>>
>> Delivered
>>
>> closed
>>
>> 1015333384
>>
>> YAN
>>
>> YAN
>>
>> OK
>>
>> 2020-07-13 09:54:25
>>
>> Delivered
>>
>> closed
>>
>> 1015335624
>>
>> RUH
>>
>> RUH
>>
>> OK
>>
>> 2020-07-14 11:52:59
>>
>> Delivered
>>
>> closed
>>
>> 1307631673
>>
>> RUH
>>
>> RUH
>>
>> OK
>>
>> 2020-07-14 11:52:59
>>
>> Delivered
>>
>> closed
>>
>> 2406999991
>>
>> RUH
>>
>> RUH
>>
>> OK
>>
>> 2020-07-14 11:52:59
>>
>> Delivered
>>
>> closed
>>
>> 5775901526
>>
>> RUH
>>
>> RUH
>>
>> OK
>>
>> 2020-07-14 11:52:59
>>
>> Delivered
>>
>> closed
>>
>>
>>
>>
>>
>> Monica Saldanha
>>
>> Sr Advisor Kad
>>
>>
>>
>> DHL EXPRESS
>>
>> P.O.Box 6252
>>
>> Dubai
>>
>> United Arab Emirates
>>
>>
>>
>> Phone: +971 4 2924118
>>
>> [[:removedImage(image001.png):]]
>>
>>
>>
>>
>>
>> *From:* Ronald Gaviola [mailto:[email-masked]]
>> >> *Sent:* Saturday, July 18, 2020 4:23 PM
>> >> *To:* Monica Saldanha (DHL AE) <[email-masked]>
>> >> *Cc:* Vithal Moolya (DHL AE) <[email-masked]>; ae.mumzworld <
>> [email-masked]>; Hesham Hatem (DHL AE) <[email-masked]>;
>> [email-masked]; [email-masked]
>> >> *Subject:* Re: >15 days pending shipments << Reference ID: 61284998 >>
>>
>>
>>
>> Vithal, Monica
>>
>>
>>
>> If customer refused please RTS the shipment do not keep the shipments
>> pending with you.
>>
>>
>>
>> Also please RTS this urgently. 1964835305
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Ronald
>>
>>
>>
>>
>>
>> On Thu, Jul 16, 2020 at 4:51 PM Monica Saldanha (DHL AE) <
>> [email-masked]> wrote:
>>
>> Dear Hesham /Ronald
>>
>>
>>
>> Update awb wise as follows
>>
>> If you have any instructions as requested pls share with me .So that I
>> can follow up for delivery
>>
>>
>>
>> Pls confirm back at the earliest
>>
>>
>>
>>
>>
>> *Search*
>>
>> *Last Event Stn*
>>
>> *Last Event Fac*
>>
>> *Last Event Cd*
>>
>> *Last Event Dtm*
>>
>> *Status*
>>
>> 4021024324
>>
>> DXB
>>
>> DWC
>>
>> OH
>>
>> 2020-07-15 20:52:00
>>
>> Shipment on hold in Dxb  for duty payment  10 .Please advice who would
>> pay to arrange delivery
>>
>> 1530161065
>>
>> DXB
>>
>> DWC
>>
>> OH
>>
>> 2020-07-15 20:52:00
>>
>> Shipment on hold in Dxb  for duty payment  10. Please advice who would
>> pay to arrange delivery
>>
>> 1530156456
>>
>> DXB
>>
>> DWC
>>
>> OH
>>
>> 2020-07-15 20:52:00
>>
>> Shipment on hold in Dxb  for duty payment  10. Please advice who would
>> pay to arrange delivery
>>
>> 9842765100
>>
>> DXB
>>
>> DWC
>>
>> OH
>>
>> 2020-07-15 20:52:00
>>
>> Held  for VAT confirmation  VAT AMOUNT    18.26 . Please advice who would
>> pay to arrange delivery
>>
>> 5742693401
>>
>> MCT
>>
>> MIS
>>
>> CI
>>
>> 2020-07-16 11:46:35
>>
>> Held for Bad address UNKNOWN STREET pls advice complete addres .Trace is
>> registered as well
>>
>> 5742692454
>>
>> KWI
>>
>> KCO
>>
>> WC
>>
>> 2020-06-27 10:43:20
>>
>> Will check with destination for final pod .No update after 27th June
>>
>> 5742692550
>>
>> DXB
>>
>> DWC
>>
>> HO
>>
>> 2020-06-29 21:15:00
>>
>> Shipment is returned RTO under  6006851255    DP HOLD
>>
>> 5742692115
>>
>> DHA
>>
>> DHA
>>
>> LV
>>
>> 2020-06-25 10:56:39
>>
>> Bad address share the complete address to deliver .Trace is registered as
>> well
>>
>> 5742692211
>>
>> MCT
>>
>> MIS
>>
>> CI
>>
>> 2020-07-16 11:46:26
>>
>> Held for Bad address UNKNOWN STREET pls advice complete addres .Trace is
>> registered as well
>>
>> 5742690590
>>
>> DXB
>>
>> DWC
>>
>> HO
>>
>> 2020-06-29 21:15:00
>>
>> Shipment is returned RTO under  6006851071  DP HOLD
>>
>> 5742689945
>>
>> KWI
>>
>> KCO
>>
>> OK
>>
>> 2020-07-15 14:22:20
>>
>> Delivered
>>
>> 1208688736
>>
>> KWI
>>
>> KCO
>>
>> OK
>>
>> 2020-07-14 12:31:04
>>
>> Delivered
>>
>> 1208688412
>>
>> KWI
>>
>> KCO
>>
>> OK
>>
>> 2020-06-28 18:12:13
>>
>> Delivered
>>
>> 1208688762
>>
>> DEL
>>
>> GTW
>>
>> BL
>>
>> 2020-07-14 15:40:03
>>
>> Checking with delhi customs the reason for holding
>>
>> 3801546394
>>
>> DXB
>>
>> DWC
>>
>> OH
>>
>> 2020-07-15 20:52:00
>>
>> Held  for VAT confirmation  VAT AMOUNT    10.00. Please advice who would
>> pay to arrange delivery
>>
>> 1208688423
>>
>> RUH
>>
>> RUH
>>
>> CC
>>
>> 2020-07-16 09:17:02
>>
>> CONSIGNEE CONTACTED . If no response will send to  TAMER LOGISTICS
>>
>> 1208686323
>>
>> CAI
>>
>> GTW
>>
>> CD
>>
>> 2020-07-15 13:34:48
>>
>> Checking with Cairo  customs the reason for holding
>>
>> 1208683932
>>
>> RUH
>>
>> RUH
>>
>> OK
>>
>> 2020-07-14 11:52:59
>>
>> Delivered
>>
>> 3396715711
>>
>> HOF
>>
>> HOF
>>
>> OH
>>
>> 2020-07-06 11:01:23
>>
>> Instruction is passed to forward the shipment to Tamer Logistic
>>
>> 3396714171
>>
>> ELQ
>>
>> ELQ
>>
>> OH
>>
>> 2020-06-22 13:04:19
>>
>> As per destination shipment is delivered did consignee confirm non
>> receipt , checking for the final pod status
>>
>> 3396713784
>>
>> RUH
>>
>> GTW
>>
>> OH
>>
>> 2020-07-16 07:55:03
>>
>> called the CNEE 966532641479 but this mobile is OFF.Please provide
>> alternate number
>>
>> 3396713014
>>
>> RUH
>>
>> WAE
>>
>> OK
>>
>> 2020-07-15 16:40:02
>>
>> Delivered
>>
>> 3396710870
>>
>> RUH
>>
>> RUH
>>
>> OK
>>
>> 2020-07-14 11:52:59
>>
>> Delivered
>>
>> 3396710785
>>
>> RUH
>>
>> RUH
>>
>> OK
>>
>> 2020-07-14 11:52:59
>>
>> Delivered
>>
>> 3396709190
>>
>> RUH
>>
>> RUH
>>
>> WC
>>
>> 2020-06-16 14:50:57
>>
>> With courier on 16/06 no scans after that file is registered to check the
>> final pod .File is registered
>>
>> 3396706961
>>
>> RUH
>>
>> GTW
>>
>> UV
>>
>> 2020-06-15 09:25:20
>>
>> Trace is registered for final pod
>>
>> 3396707565
>>
>> RUH
>>
>> RUH
>>
>> OK
>>
>> 2020-07-15 16:24:36
>>
>> Delivered
>>
>> 3396707204
>>
>> CAI
>>
>> GTW
>>
>> CD
>>
>> 2020-07-06 15:18:44
>>
>> Checking with Cairo  customs the reason for holding
>>
>> 1964836775
>>
>> RUH
>>
>> RUH
>>
>> WC
>>
>> 2020-06-15 11:07:37
>>
>> With courier on 15/06 no scans after that file is registered to check the
>> final pod
>>
>> 1964836996
>>
>> RUH
>>
>> GTW
>>
>> UV
>>
>> 2020-06-15 09:25:20
>>
>> Reminder sent to station for final pod conf
>>
>> 1964835305
>>
>> CAI
>>
>> CAF
>>
>> OH
>>
>> 2020-07-16 06:49:19
>>
>> Shipment is UNDEL due to “ Cnee Refused to paid the CUSTOM DUTY CHARGE (
>> USD 61 )
>>
>> 1149627463
>>
>> KWI
>>
>> KCO
>>
>> OK
>>
>> 2020-06-28 16:54:04
>>
>> Delivered
>>
>> 1964833555
>>
>> KWI
>>
>> KCO
>>
>> AD
>>
>> 2020-06-18 16:40:59
>>
>> temporarily lost visibility of this shipment. Following up with
>> [email-masked] on a separate email  on this case
>>
>> 1964833485
>>
>> CAI
>>
>> MOH
>>
>> OH
>>
>> 2020-07-16 07:57:05
>>
>> consignee refuse to pay the duty amount 58.42 USD . Please advice who
>> would pay to arrange delivery
>>
>> 1964831433
>>
>> MCT
>>
>> MIS
>>
>> CI
>>
>> 2020-07-14 13:10:19
>>
>> Trace is registered for final pod
>>
>> 1149628130
>>
>> RUH
>>
>> RUH
>>
>> WC
>>
>> 2020-06-15 11:07:37
>>
>> With courier on 15/06 no scans after that file is registered to check the
>> final pod
>>
>> 1149626391
>>
>> RUH
>>
>> RUH
>>
>> WC
>>
>> 2020-06-15 11:07:37
>>
>> With courier on 15/06 no scans after that file is registered to check the
>> final pod
>>
>> 1149626284
>>
>> RUH
>>
>> RUH
>>
>> OK
>>
>> 2020-07-14 11:52:59
>>
>> Delivered
>>
>> 1149626892
>>
>> DHA
>>
>> DHA
>>
>> CI
>>
>> 2020-07-16 09:31:01
>>
>> Trace is registered for final pod
>>
>> 6175481561
>>
>> JED
>>
>> GTW
>>
>> AF
>>
>> 2020-06-13 06:30:16
>>
>> Trace is registered for final pod
>>
>> 6175481771
>>
>> RUH
>>
>> RUH
>>
>> OK
>>
>> 2020-06-15 11:56:36
>>
>> Delivered
>>
>> 6175490624
>>
>> AQI
>>
>> AQI
>>
>> CC
>>
>> 2020-07-16 09:25:29
>>
>> Awaiting consignee collection
>>
>> 6175485013
>>
>> RUH
>>
>> RUH
>>
>> OK
>>
>> 2020-07-14 11:52:59
>>
>> Delivered
>>
>> 6175487194
>>
>> RUH
>>
>> RUH
>>
>> WC
>>
>> 2020-06-13 10:23:18
>>
>> With courier on 13/06 no scans after that file is registered to check the
>> final pod
>>
>> 1015335075
>>
>> RUH
>>
>> RUH
>>
>> CC
>>
>> 2020-07-14 14:30:52
>>
>> Awaiting consignee collection
>>
>> 1015332533
>>
>> DHA
>>
>> DHA
>>
>> WC
>>
>> 2020-06-10 13:41:15
>>
>> With courier on 10/06 no scans after that file is registered to check the
>> final pod
>>
>> 1015332710
>>
>> RUH
>>
>> RUH
>>
>> OK
>>
>> 2020-07-14 11:52:59
>>
>> Delivered
>>
>> 1015333384
>>
>> YAN
>>
>> YAN
>>
>> OK
>>
>> 2020-07-13 09:54:25
>>
>> Delivered
>>
>> 1015335624
>>
>> RUH
>>
>> RUH
>>
>> OK
>>
>> 2020-07-14 11:52:59
>>
>> Delivered
>>
>> 1307631673
>>
>> RUH
>>
>> RUH
>>
>> OK
>>
>> 2020-07-14 11:52:59
>>
>> Delivered
>>
>> 1307628523
>>
>> DHA
>>
>> DHA
>>
>> HN
>>
>> 2020-06-15 19:21:30
>>
>> tried several times to contact cnee on 966568440858 but there is no
>> response.
>>
>> 1307625756
>>
>> RUH
>>
>> GTW
>>
>> OH
>>
>> 2020-07-16 11:17:33
>>
>> call not reachable, Destination has sent SMS, pls provide New consingee
>> information
>>
>> 1307624275
>>
>> DHA
>>
>> DHA
>>
>> WC
>>
>> 2020-06-04 14:25:29
>>
>> With courier on 04/06 no scans after that file is registered to check the
>> final pod
>>
>> 2406999991
>>
>> RUH
>>
>> RUH
>>
>> OK
>>
>> 2020-07-14 11:52:59
>>
>> Delivered
>>
>> 5775901526
>>
>> RUH
>>
>> RUH
>>
>> OK
>>
>> 2020-07-14 11:52:59
>>
>> Delivered
>>
>>
>>
>>
>>
>>
>>
>> Monica Saldanha
>>
>> Sr Advisor Kad
>>
>>
>>
>> DHL EXPRESS
>>
>> P.O.Box 6252
>>
>> Dubai
>>
>> United Arab Emirates
>>
>>
>>
>> Phone: +971 4 2924118
>>
>>
>>
>>
>>
>> *From:* Vithal Moolya (DHL AE)
>> >> *Sent:* Thursday, July 16, 2020 2:30 PM
>> >> *To:* ae.mumzworld <[email-masked]>; Hesham Hatem (DHL AE) <
>> [email-masked]>; [email-masked]; Monica Saldanha (DHL AE) <
>> [email-masked]>
>> >> *Cc:* [email-masked]; [email-masked]
>> >> *Subject:* RE: >15 days pending shipments << Reference ID: 61284998 >>
>>
>>
>>
>> Hi Monica
>>
>>
>>
>> Please could you look into this case on urgent basis.
>>
>>
>>
>> *Regards*
>>
>> *Vithal* *Moolya*
>> >> Manager - Key Account Desk
>>
>>
>>
>> *From:* [email-masked] [mailto:[email-masked]
>> <[email-masked]>]
>> >> *Sent:* Thursday, July 16, 2020 14:28
>> >> *To:* Hesham Hatem (DHL AE) <[email-masked]>;
>> [email-masked]; Vithal Moolya (DHL AE) <[email-masked]>
>> >> *Cc:* [email-masked]; [email-masked]
>> >> *Subject:* Re: >15 days pending shipments << Reference ID: 61284998 >>
>>
>>
>>
>> Dear Hesham,
>>
>>
>>
>> Message noted. Please hold for further updates.
>>
>>
>>
>> Should you require any further assistance, please contact me directly.
>>
>>
>>
>>
>>
>>
>>
>> Best Regards,
>>
>>
>>
>>
>>
>> *Jestin Franco*
>>
>> Key Account Advisor
>>
>>
>>
>> DHL EXPRESS
>>
>> P.O.Box 6252
>>
>> Dubai
>>
>> United Arab Emirates
>>
>> 2924114
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> >> *Original Message ...*
>> >> From: [email-masked]
>> >> To: [email-masked], [email-masked], [email-masked]
>> >> Cc: [email-masked], [email-masked]
>> >> Subject: RE: >15 days pending shipments
>> >> Sent: Tue, 14 Jul 2020 15:14:35 UTC+04:00
>> >>
>> >>
>>
>> Hi Vithal & Khalid,
>>
>>
>>
>> Kindly look into this on priority and update Ronald on the status.
>>
>>
>>
>> Regards,
>>
>> *Hesham* *Hatem*
>> >> Major Accounts Manager
>> >>
>> >> DHL EXPRESS
>> >> P.O.Box 6252
>> >> Dubai
>> >> United Arab Emirates
>> >>
>> >> Phone: +971 4 2924858
>> >> Mobile: +971 50 1898588
>>
>> [[:removedImage(image001.png):]] <http://hcoronavirus.dhl>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Ronald Gaviola [mailto:[email-masked]
>> <[email-masked]>]
>> >> *Sent:* 14 July 2020 15:10
>> >> *To:* ae.mumzworld <[email-masked]>; Hesham Hatem (DHL AE) <
>> [email-masked]>
>> >> *Cc:* lastmile <[email-masked]>; Customer Care Team <
>> [email-masked]>
>> >> *Subject:* >15 days pending shipments
>>
>>
>>
>> Hesham, Khalid
>>
>>
>>
>> You have 55 pending shipments +15days. Please focus on these and we need
>> to deliver them asap.
>>
>>
>>
>> *Courier*
>>
>> *AWB Number*
>>
>> *Shipper Reference Number*
>>
>> *Pickup Date*
>>
>> *General Status*
>>
>> *Status*
>>
>> *Destination*
>>
>> *Age*
>>
>> *Bucket*
>>
>> DHL-Express
>>
>> 4021024324
>>
>> n/a
>>
>> 6/22/2020
>>
>> Pending
>>
>> On Hold
>>
>> DXB
>>
>> 16
>>
>> >15 days
>>
>> DHL-Express
>>
>> 1530161065
>>
>> n/a
>>
>> 6/22/2020
>>
>> Pending
>>
>> On Hold
>>
>> DXB
>>
>> 16
>>
>> >15 days
>>
>> DHL-Express
>>
>> 1530156456
>>
>> n/a
>>
>> 6/22/2020
>>
>> Pending
>>
>> On Hold
>>
>> DXB
>>
>> 16
>>
>> >15 days
>>
>> DHL-Express
>>
>> 9842765100
>>
>> RT4891313792
>>
>> 6/22/2020
>>
>> Pending
>>
>> On Hold
>>
>> DXB
>>
>> 16
>>
>> >15 days
>>
>> DHL-Express
>>
>> 5742693401
>>
>> 600899204
>>
>> 6/22/2020
>>
>> Pending
>>
>> Facility Check In
>>
>> MCT
>>
>> 16
>>
>> >15 days
>>
>> DHL-Express
>>
>> 5742692454
>>
>> 600902332
>>
>> 6/22/2020
>>
>> Pending
>>
>> With Delivering Courier
>>
>> KWI
>>
>> 16
>>
>> >15 days
>>
>> DHL-Express
>>
>> 5742692550
>>
>> 700242904
>>
>> 6/22/2020
>>
>> Pending
>>
>> Lodged out of HIC
>>
>> KWI
>>
>> 16
>>
>> >15 days
>>
>> DHL-Express
>>
>> 5742692115
>>
>> 100161526
>>
>> 6/22/2020
>>
>> Pending
>>
>> Load Vehicle
>>
>> DHA
>>
>> 16
>>
>> >15 days
>>
>> DHL-Express
>>
>> 5742692211
>>
>> 600899838
>>
>> 6/22/2020
>>
>> Pending
>>
>> Facility Check In
>>
>> MCT
>>
>> 16
>>
>> >15 days
>>
>> DHL-Express
>>
>> 5742690590
>>
>> 600899386
>>
>> 6/22/2020
>>
>> Pending
>>
>> Lodged out of HIC
>>
>> CAI
>>
>> 16
>>
>> >15 days
>>
>> DHL-Express
>>
>> 5742689945
>>
>> 600898691
>>
>> 6/21/2020
>>
>> Pending
>>
>> Facility Check In
>>
>> KWI
>>
>> 17
>>
>> >15 days
>>
>> DHL-Express
>>
>> 1208688736
>>
>> 600896550
>>
>> 6/18/2020
>>
>> Pending
>>
>> With Delivering Courier
>>
>> KWI
>>
>> 18
>>
>> >15 days
>>
>> DHL-Express
>>
>> 1208688412
>>
>> 600896097
>>
>> 6/18/2020
>>
>> Pending
>>
>> Partial Delivery
>>
>> KWI
>>
>> 18
>>
>> >15 days
>>
>> DHL-Express
>>
>> 1208688762
>>
>> 600895093
>>
>> 6/18/2020
>>
>> Pending
>>
>> Bond Location
>>
>> DEL
>>
>> 18
>>
>> >15 days
>>
>> DHL-Express
>>
>> 3801546394
>>
>> n/a
>>
>> 6/18/2020
>>
>> Pending
>>
>> On Hold
>>
>> DXB
>>
>> 18
>>
>> >15 days
>>
>> DHL-Express
>>
>> 1208688423
>>
>> 200301240_1
>>
>> 6/18/2020
>>
>> Pending
>>
>> Awaiting Cnee Collection
>>
>> RUH
>>
>> 18
>>
>> >15 days
>>
>> DHL-Express
>>
>> 1208686323
>>
>> 600893265
>>
>> 6/17/2020
>>
>> Pending
>>
>> Controllable Clearance Delay
>>
>> CAI
>>
>> 19
>>
>> >15 days
>>
>> DHL-Express
>>
>> 1208683932
>>
>> 100159731_1
>>
>> 6/16/2020
>>
>> Pending
>>
>> Arrival in Delivery Facility
>>
>> YAN
>>
>> 20
>>
>> >15 days
>>
>> DHL-Express
>>
>> 3396715711
>>
>> 200301812_1
>>
>> 6/16/2020
>>
>> Pending
>>
>> On Hold
>>
>> HOF
>>
>> 20
>>
>> >15 days
>>
>> DHL-Express
>>
>> 3396714171
>>
>> 700242131_1
>>
>> 6/16/2020
>>
>> Pending
>>
>> On Hold
>>
>> ELQ
>>
>> 20
>>
>> >15 days
>>
>> DHL-Express
>>
>> 3396713784
>>
>> 200295494_2
>>
>> 6/16/2020
>>
>> Pending
>>
>> Lodged into Inventory
>>
>> RUH
>>
>> 20
>>
>> >15 days
>>
>> DHL-Express
>>
>> 3396713014
>>
>> 100158836_1
>>
>> 6/15/2020
>>
>> Pending
>>
>> Scheduled Movement
>>
>> RUH
>>
>> 21
>>
>> >15 days
>>
>> DHL-Express
>>
>> 3396710870
>>
>> 200300136
>>
>> 6/15/2020
>>
>> Pending
>>
>> Load Vehicle
>>
>> JED
>>
>> 21
>>
>> >15 days
>>
>> DHL-Express
>>
>> 3396710785
>>
>> 100158160
>>
>> 6/15/2020
>>
>> Pending
>>
>> Load Vehicle
>>
>> RUH
>>
>> 21
>>
>> >15 days
>>
>> DHL-Express
>>
>> 3396709190
>>
>> 200302092
>>
>> 6/15/2020
>>
>> Pending
>>
>> With Delivering Courier
>>
>> RUH
>>
>> 21
>>
>> >15 days
>>
>> DHL-Express
>>
>> 3396706961
>>
>> 200301206
>>
>> 6/14/2020
>>
>> Pending
>>
>> Unload Vehicle
>>
>> RUH
>>
>> 22
>>
>> >15 days
>>
>> DHL-Express
>>
>> 3396707565
>>
>> 200300175_1
>>
>> 6/14/2020
>>
>> Pending
>>
>> With Delivering Courier
>>
>> RUH
>>
>> 22
>>
>> >15 days
>>
>> DHL-Express
>>
>> 3396707204
>>
>> 600890675
>>
>> 6/14/2020
>>
>> Pending
>>
>> Controllable Clearance Delay
>>
>> CAI
>>
>> 22
>>
>> >15 days
>>
>> DHL-Express
>>
>> 1964836775
>>
>> 100157038_2
>>
>> 6/12/2020
>>
>> Pending
>>
>> With Delivering Courier
>>
>> RUH
>>
>> 22
>>
>> >15 days
>>
>> DHL-Express
>>
>> 1964836996
>>
>> 100157087_1
>>
>> 6/12/2020
>>
>> Pending
>>
>> Unload Vehicle
>>
>> RUH
>>
>> 22
>>
>> >15 days
>>
>> DHL-Express
>>
>> 1964835305
>>
>> 700241944
>>
>> 6/12/2020
>>
>> Pending
>>
>> On Hold
>>
>> CAI
>>
>> 22
>>
>> >15 days
>>
>> DHL-Express
>>
>> 1149627463
>>
>> 600887307
>>
>> 6/11/2020
>>
>> Pending
>>
>> Partial Delivery
>>
>> KWI
>>
>> 23
>>
>> >15 days
>>
>> DHL-Express
>>
>> 1964833555
>>
>> 600887597
>>
>> 6/11/2020
>>
>> Pending
>>
>> Agreed Delivery
>>
>> KWI
>>
>> 23
>>
>> >15 days
>>
>> DHL-Express
>>
>> 1964833485
>>
>> 700241493
>>
>> 6/11/2020
>>
>> Pending
>>
>> On Hold
>>
>> CAI
>>
>> 23
>>
>> >15 days
>>
>> DHL-Express
>>
>> 1964831433
>>
>> 600887884
>>
>> 6/11/2020
>>
>> Pending
>>
>> Facility Check In
>>
>> MCT
>>
>> 23
>>
>> >15 days
>>
>> DHL-Express
>>
>> 1149628130
>>
>> 200298021_2
>>
>> 6/11/2020
>>
>> Pending
>>
>> With Delivering Courier
>>
>> RUH
>>
>> 23
>>
>> >15 days
>>
>> DHL-Express
>>
>> 1149626391
>>
>> 200299293_1
>>
>> 6/10/2020
>>
>> Pending
>>
>> With Delivering Courier
>>
>> RUH
>>
>> 24
>>
>> >15 days
>>
>> DHL-Express
>>
>> 1149626284
>>
>> 200299577_1
>>
>> 6/10/2020
>>
>> Pending
>>
>> On Hold
>>
>> RUH
>>
>> 24
>>
>> >15 days
>>
>> DHL-Express
>>
>> 1149626892
>>
>> 200298171_1
>>
>> 6/10/2020
>>
>> Pending
>>
>> Awaiting Cnee Collection
>>
>> DHA
>>
>> 24
>>
>> >15 days
>>
>> DHL-Express
>>
>> 6175481561
>>
>> 200297953
>>
>> 6/9/2020
>>
>> Pending
>>
>> Arrived Facility
>>
>> AHB
>>
>> 25
>>
>> >15 days
>>
>> DHL-Express
>>
>> 6175481771
>>
>> 200295165
>>
>> 6/9/2020
>>
>> Pending
>>
>> Awaiting Cnee Collection
>>
>> RUH
>>
>> 25
>>
>> >15 days
>>
>> DHL-Express
>>
>> 6175490624
>>
>> 200284941_2
>>
>> 6/9/2020
>>
>> Pending
>>
>> Awaiting Cnee Collection
>>
>> AQI
>>
>> 25
>>
>> >15 days
>>
>> DHL-Express
>>
>> 6175485013
>>
>> 100141713
>>
>> 6/8/2020
>>
>> Pending
>>
>> Load Vehicle
>>
>> RUH
>>
>> 26
>>
>> >15 days
>>
>> DHL-Express
>>
>> 6175487194
>>
>> 700240875
>>
>> 6/8/2020
>>
>> Pending
>>
>> With Delivering Courier
>>
>> RUH
>>
>> 26
>>
>> >15 days
>>
>> DHL-Express
>>
>> 1015335075
>>
>> 100150798
>>
>> 6/8/2020
>>
>> Pending
>>
>> With Delivering Courier
>>
>> RUH
>>
>> 26
>>
>> >15 days
>>
>> DHL-Express
>>
>> 1015332533
>>
>> 200288964_1
>>
>> 6/7/2020
>>
>> Pending
>>
>> With Delivering Courier
>>
>> DHA
>>
>> 27
>>
>> >15 days
>>
>> DHL-Express
>>
>> 1015332710
>>
>> 200282583_2
>>
>> 6/6/2020
>>
>> Pending
>>
>> Load Vehicle
>>
>> RUH
>>
>> 27
>>
>> >15 days
>>
>> DHL-Express
>>
>> 1015333384
>>
>> 200268308_3
>>
>> 6/6/2020
>>
>> Pending
>>
>> Partial Delivery
>>
>> YAN
>>
>> 27
>>
>> >15 days
>>
>> DHL-Express
>>
>> 1015335624
>>
>> 200286906
>>
>> 6/6/2020
>>
>> Pending
>>
>> Arrival in Delivery Facility
>>
>> RUH
>>
>> 27
>>
>> >15 days
>>
>> DHL-Express
>>
>> 1307631673
>>
>> 100143381_2
>>
>> 6/4/2020
>>
>> Pending
>>
>> Arrival in Delivery Facility
>>
>> RUH
>>
>> 28
>>
>> >15 days
>>
>> DHL-Express
>>
>> 1307628523
>>
>> 100141456_2
>>
>> 6/4/2020
>>
>> Pending
>>
>> Handover
>>
>> DHA
>>
>> 28
>>
>> >15 days
>>
>> DHL-Express
>>
>> 1307625756
>>
>> 200288130_2
>>
>> 6/4/2020
>>
>> Pending
>>
>> On Hold
>>
>> RUH
>>
>> 28
>>
>> >15 days
>>
>> DHL-Express
>>
>> 1307624275
>>
>> 100147709_2
>>
>> 6/3/2020
>>
>> Pending
>>
>> With Delivering Courier
>>
>> DHA
>>
>> 29
>>
>> >15 days
>>
>> DHL-Express
>>
>> 2406999991
>>
>> 100150928_1
>>
>> 6/3/2020
>>
>> Pending
>>
>> Arrival in Delivery Facility
>>
>> YAN
>>
>> 29
>>
>> >15 days
>>
>> DHL-Express
>>
>> 5775901526
>>
>> 200274716_4
>>
>> 6/3/2020
>>
>> Pending
>>
>> Load Vehicle
>>
>> RUH
>>
>> 29
>>
>> >15 days
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Ronald
>>
>>
>>
>>
>>
>> CONFIDENTIALITY NOTICE: This message is from DHL and may contain
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>> >>
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>>
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