Subject: RE: Missing Items 600884532
From: Shek Hussain <[email-masked]>
To: Jaymar Tolentino <[email-masked]>, Vipul Arora <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, Vipin Raj <[email-masked]>, Mostafa Said <[email-masked]>, Anas nazzal <[email-masked]>, Outbound.fc <[email-masked]>, Syed Yakoob <[email-masked]>, Theju Abubacker <[email-masked]>, Muhammad Habib <[email-masked]>, Mohit Caleb <[email-masked]>, Ashish Nair <[email-masked]>, customer care <[email-masked]>, Shady Elgendy <[email-masked]>, Mohamed Magdy <[email-masked]>, Edel Saballa <[email-masked]>
Date: Sun, 2 Aug 2020 06:46:28 +0000
List-Id: <ccteam.mumzworld.com>

Dear Jay and Vipul

HTCO-01610037

We have stock- remaining Qty I will supply today.

Regards
Shek Hussain

From: Shek Hussain
Sent: 02 August 2020 10:24 AM
To: Jaymar Tolentino <[email-masked]>; Vipul Arora <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>; Vipin Raj <[email-masked]>; Mostafa Said <[email-masked]>; Anas nazzal <[email-masked]>; Outbound.fc <[email-masked]>; Syed Yakoob <[email-masked]>; Theju Abubacker <[email-masked]>; Muhammad Habib <[email-masked]>; Mohit Caleb <[email-masked]>; Ashish Nair <[email-masked]>; customer care <[email-masked]>; Shady Elgendy <[email-masked]>; Mohamed Magdy <[email-masked]>; Edel Saballa <[email-masked]>
Subject: RE: Missing Items 600884532

Dear Jay

Please see the attached PO and 2 invoice Copy for your reference.

1St We supplied as per PO- you can check Invoice INB-694834
2nd  as per your information again we made invoice with 2 Set (Pack of 6). – its Duplicate item.
3rd same think you are asking again. Now our system will allow to make Duplicate- you know already Duplicate invoice payment not received.  If you want please send fresh PO. I can support You.
Current Item is OOS for your information.

Regards
Shek Hussain

From: Jaymar Tolentino <[email-masked]<mailto:[email-masked]>>
Sent: 29 July 2020 4:39 PM
To: Vipul Arora <[email-masked]<mailto:[email-masked]>>; Shek Hussain <[email-masked]<mailto:[email-masked]>>
Cc: Mary Anne Agapito <[email-masked]<mailto:[email-masked]>>; Vipin Raj <[email-masked]<mailto:[email-masked]>>; Mostafa Said <[email-masked]<mailto:[email-masked]>>; Anas nazzal <[email-masked]<mailto:[email-masked]>>; Outbound.fc <[email-masked]<mailto:[email-masked]>>; Syed Yakoob <[email-masked]<mailto:[email-masked]>>; Muhammad Habib <[email-masked]<mailto:[email-masked]>>; Mohit Caleb <[email-masked]<mailto:[email-masked]>>; Ashish Nair <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Shady Elgendy <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>; Edel Saballa <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing Items 600884532

Hi Vipul,

As we discussed before, those items that went for oos from the vendor will fulfill the order by next week as agreed.

@Shek Hussain<mailto:[email-masked]>  - please ensure to deliver the missing items that are short supplied as we agreed over the phone.

Appreciate your support as always.

Jaymar Tolentino
Logistics Executive
P +971 4 433 1360   E [email-masked]<mailto:[email-masked]>
A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
[instagram]<https://www.instagram.com/mumzworldcom/> [facebook] <https://www.facebook.com/mumzworld>  [youtube] <https://www.youtube.com/user/MumZworld>  [snapchat] <https://www.snapchat.com/add/mumzworld.com>  [twitter] <https://twitter.com/mumzworld>
[mumzworld logo]<https://www.mumzworld.com/en/>
[mumzworld awards]<https://www.mumzworld.com/en/media-and-press>

On Wed, Jul 29, 2020 at 3:19 PM Vipul Arora <[email-masked]<mailto:[email-masked]>> wrote:
@Jaymar Tolentino<mailto:[email-masked]> : Kindly help here to resolve customer issue on priority
ᐧ

On Wed, 29 Jul 2020 at 14:25, Mary Anne Agapito <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

The customer called again, aside from the  Rudolfs - Pear Prune Smoothie For Babies 110g - Pack Of 6, which was already been resolved, she is complaining about the item below

600884532_1
HTCO-1610037<https://3651277.app.netsuite.com/app/common/item/item.nl?id=1140969>
Rudolfs - Organic Pear, Blueberry Oat Porridge Smoothie 110g - Pack Of 6

As per the customer, she only received 2 pieces instead of 12 pieces. She is extremely upset and doesn't want to hang up unless confirmed.

Please check and advise. Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Wed, Jul 8, 2020 at 1:32 PM Vipul Arora <[email-masked]<mailto:[email-masked]>> wrote:
Dear Jaymar,

Today vendor delivered 12 pieces which is 2 qty as per our PO. So total qty delivered till now is 4 as bundle and we still need 8 qty as bundle that 48 pieces single.

One more SKU HTCO-1610037  in the same PO was sent wrong by the vendor. We need 20 qty as a bundle they delivered 20 pieces as single. So kindly ask them to deliver 100 pieces single to fix the quantity.

@Vipin Raj<mailto:[email-masked]> : Kindly send missing quantity to customer

Thanks
Vipul

On Wed, 8 Jul 2020 at 09:49, Mohamed Magdy <[email-masked]<mailto:[email-masked]>> wrote:
@Jaymar Tolentino<mailto:[email-masked]> ,,What will be the update then?

On Tue, Jul 7, 2020 at 11:19 AM Vipul Arora <[email-masked]<mailto:[email-masked]>> wrote:
Dear Jaymar

PO is already mentioned in the mail as I said earlier while receiving vendor brought OLD PO in which description was not for single not for the bundle.

POMUMZ_DXB205107  for your reference.

Thanks
Vipul

On Tue, 7 Jul 2020 at 11:14, Jaymar Tolentino <[email-masked]<mailto:[email-masked]>> wrote:
Dear Vipul,

Could you please provide the PO in which you have received the incomplete bundle?

Vendor is saying they have supplied correct qty as per the invoices provided.

Jaymar Tolentino
Logistics Executive
P +971 4 433 1360   E [email-masked]<mailto:[email-masked]>
A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
[instagram]<https://www.instagram.com/mumzworldcom/> [facebook] <https://www.facebook.com/mumzworld>  [youtube] <https://www.youtube.com/user/MumZworld>  [snapchat] <https://www.snapchat.com/add/mumzworld.com>  [twitter] <https://twitter.com/mumzworld>
[mumzworld logo]<https://www.mumzworld.com/en/>
[mumzworld awards]<https://www.mumzworld.com/en/media-and-press>

On Tue, Jul 7, 2020 at 8:40 AM Mohamed Magdy <[email-masked]<mailto:[email-masked]>> wrote:
@Jaymar Tolentino<mailto:[email-masked]> ...Any update here please?

Thanks

On Mon, Jul 6, 2020 at 10:12 AM Vipul Arora <[email-masked]<mailto:[email-masked]>> wrote:
@Mohamed Magdy<mailto:[email-masked]> Still waiting for Jaymar to update

@Jaymar Tolentino<mailto:[email-masked]> Kindly update here

On Mon, 6 Jul 2020 at 10:03, Mohamed Magdy <[email-masked]<mailto:[email-masked]>> wrote:
Are we done here?

On Sat, Jul 4, 2020 at 3:17 PM Mostafa Said <[email-masked]<mailto:[email-masked]>> wrote:
+Vipul Arora<mailto:[email-masked]> Could you please update here.

On Fri, Jul 3, 2020 at 9:28 AM Anas nazzal <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,

Kindly share the latest update for the below customer.

Best Regards,
Anas Nazzal

On Fri, Jun 26, 2020 at 12:33 PM Vipul Arora <[email-masked]<mailto:[email-masked]>> wrote:
Dear Jaymar,

We received it as single piece as you can check attached PO also description is old due to which receiver received as a single piece

On Fri, Jun 26, 2020, 10:42 Ashish Nair <[email-masked]<mailto:[email-masked]>> wrote:
@Vipul Arora<mailto:[email-masked]>  - Please update regarding the subject missing pcs.

Regards,
Ashish.S.Nair
Inventory Controller

E [email-masked]<mailto:[email-masked]>
A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
[instagram]<https://www.instagram.com/mumzworldcom/> [facebook] <https://www.facebook.com/mumzworld>  [youtube] <https://www.youtube.com/user/MumZworld>  [snapchat] <https://www.snapchat.com/add/mumzworld.com>  [twitter] <https://twitter.com/mumzworld>
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[mumzworld awards]<https://www.mumzworld.com/en/media-and-press>
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On Fri, Jun 26, 2020 at 9:51 AM Anas nazzal <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,

KIndly assist with the below customer.

Best Regards,
Anas Nazzal

On Tue, Jun 23, 2020 at 9:30 AM Anas nazzal <[email-masked]<mailto:[email-masked]>> wrote:
Dear All,

Kindly assist with the below as the customer called again to follow up.

Best Regard,
Anas Nazzal

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On Mon, Jun 22, 2020 at 10:44 AM Shek Hussain <[email-masked]<mailto:[email-masked]>> wrote:
Dear Jaymar

As per PO we supplied and your receiving team also received as per PO. For your reference please check the our invoice copy.
Its clear from our side we supplied correct.

Please see the invoice there is no cutting.

Thanks, and Regards
Shek Hussain
E-Commerce Sales Executive
Hassani Trading Co.
+971564098684
PO Box : 286
Dubai investment Park-1

From: Jaymar Tolentino <[email-masked]<mailto:[email-masked]>>
Sent: 21 June 2020 9:22 PM
To: Shek Hussain <[email-masked]<mailto:[email-masked]>>
Cc: Ashish Nair <[email-masked]<mailto:[email-masked]>>; Muhammad Habib <[email-masked]<mailto:[email-masked]>>; Hyacinth Joyce <[email-masked]<mailto:[email-masked]>>; Outbound.fc <[email-masked]<mailto:[email-masked]>>; Mohit Caleb <[email-masked]<mailto:[email-masked]>>; Syed Yakoob <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Talal Haroun <[email-masked]<mailto:[email-masked]>>; Kanika Munjal <[email-masked]<mailto:[email-masked]>>; Vipul Arora <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing Items 600884532

Hi Shek,

Please see below PO for your reference.

POMUMZ_DXB205107 Hassani Trading Co

Jaymar Tolentino
Logistics Executive
P +971 4 433 1360   E [email-masked]<mailto:[email-masked]>
A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
[instagram]<https://www.instagram.com/mumzworldcom/> [facebook] <https://www.facebook.com/mumzworld>  [youtube] <https://www.youtube.com/user/MumZworld>  [snapchat] <https://www.snapchat.com/add/mumzworld.com>  [twitter] <https://twitter.com/mumzworld>
[mumzworld logo]<https://www.mumzworld.com/en/>
[mumzworld awards]<https://www.mumzworld.com/en/media-and-press>

On Sun, Jun 21, 2020 at 7:18 PM Shek Hussain <[email-masked]<mailto:[email-masked]>> wrote:
Dear Jaymar

Yes we are always ready to support you
Please shared the PO reference I will investigate and Update you morning.

Thanks, and Regards
Shek Hussain
E-Commerce Sales Executive
Hassani Trading Co.
+971564098684
PO Box : 286
Dubai investment Park-1

From: Jaymar Tolentino <[email-masked]<mailto:[email-masked]>>
Sent: 21 June 2020 4:09 PM
To: Shek Hussain <[email-masked]<mailto:[email-masked]>>
Cc: Ashish Nair <[email-masked]<mailto:[email-masked]>>; Muhammad Habib <[email-masked]<mailto:[email-masked]>>; Hyacinth Joyce <[email-masked]<mailto:[email-masked]>>; Outbound.fc <[email-masked]<mailto:[email-masked]>>; Mohit Caleb <[email-masked]<mailto:[email-masked]>>; Syed Yakoob <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Talal Haroun <[email-masked]<mailto:[email-masked]>>; MISOperation <[email-masked]<mailto:[email-masked]>>; Kanika Munjal <[email-masked]<mailto:[email-masked]>>; Vipul Arora <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing Items 600884532

Hi Shek,

Please support the customer on the below issue. Kindly include it for tom delivery.

Jaymar Tolentino
Logistics Executive
P +971 4 433 1360   E [email-masked]<mailto:[email-masked]>
A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
[instagram]<https://www.instagram.com/mumzworldcom/> [facebook] <https://www.facebook.com/mumzworld>  [youtube] <https://www.youtube.com/user/MumZworld>  [snapchat] <https://www.snapchat.com/add/mumzworld.com>  [twitter] <https://twitter.com/mumzworld>
[mumzworld logo]<https://www.mumzworld.com/en/>
[mumzworld awards]<https://www.mumzworld.com/en/media-and-press>

On Sun, Jun 21, 2020 at 3:59 PM Vipul Arora <[email-masked]<mailto:[email-masked]>> wrote:
Dear Ashish,

We received it as a single item because the description was changed on the 3rd of June as pack of 6 post PO creation. Vendor brought printed PO as Single piece and we received the same as single.

@Jaymar Tolentino<mailto:[email-masked]> : Kindly check with vendor to supply short qty against PO.

Thanks
Vipul

On Sun, 21 Jun 2020 at 14:40, Ashish Nair <[email-masked]<mailto:[email-masked]>> wrote:
Hi Habib,

Please be informed that the missing pcs were not physically found.

@Vipul Arora<mailto:[email-masked]>  - please have a look into this subject matter & give ur feedback.

Regards,
Ashish.S.Nair
Inventory Controller

E [email-masked]<mailto:[email-masked]>
A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
[instagram]<https://www.instagram.com/mumzworldcom/> [facebook] <https://www.facebook.com/mumzworld>  [youtube] <https://www.youtube.com/user/MumZworld>  [snapchat] <https://www.snapchat.com/add/mumzworld.com>  [twitter] <https://twitter.com/mumzworld>
[mumzworld logo]<https://www.mumzworld.com/en/>
[mumzworld awards]<https://www.mumzworld.com/en/media-and-press>
Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this information is prohibited, and may be punishable by law. If this was sent to you in error, please notify the sender by reply e-mail and destroy all copies of the original message. Please consider the environment before printing this e-mail.

On Sun, Jun 21, 2020 at 1:29 PM Muhammad Habib <[email-masked]<mailto:[email-masked]>> wrote:
@Ashish Nair<mailto:[email-masked]>  please help her.

On Sun, Jun 21, 2020 at 2:21 PM Hyacinth Joyce <[email-masked]<mailto:[email-masked]>> wrote:
Hi team,

The customer called again to follow up.

@Muhammad Habib<mailto:[email-masked]> The item in our website shows that it is a pack of 6. In a single order the customer should receive 6 packs/qty of the item.

Kindly check and advise asap.

Thank you.

Best Regards,
Joyce Alvarado
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Sun, 14 Jun 2020 at 09:34, 'Jayson Reyes (Mumzworld Catalogue)' via customer care <[email-masked]<mailto:[email-masked]>> wrote:
##- Please type your reply above this line -##

You are registered as a CC on this request (1123603). Reply to this email to add a comment to the request.
[https://mumzworldhelp.zendesk.com/system/photos/1141/3215/9294/4a196f62a1e814c60d05a64152596f16--logo-superman-superman-logo-tattoo.jpg]

Jayson Reyes (Mumzworld.com)

Jun 14, 2020, 9:34:39 AM GMT+4
Hi,

Please see attached screenshot from vendor sheet

[https://mumzworldhelp.zendesk.com/attachments/token/0pMAbswZiZFdkQvdEQQxfUIcB/?name=inline-1480988567.png]

Regards,

Jayson Reyes

m: +971 50 460 55 13 │ p:  +971 (0)4 245 1331 │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com>

a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

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Anas (Mumzworld.com)

Jun 13, 2020, 3:37:58 PM GMT+4

Dear Team,

Kindly advise as the product Rudolfs - Pear Prune Smoothie For Babies 110g - Pack Of 6 is showing in our website as pack of 6.
Please find the below screenshot for the same

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On Sat, Jun 13, 2020 at 3:07 PM Muhammad Habib <[email-masked]<mailto:[email-masked]>> wrote:

Dear Anas,

Rudolfs - Pear Prune Smoothie For Babies 110g - Pack Of 6
I pc was ordered and the same was picked and packed.
Further for your action please.
Screenshot attached for your reference.

On Sat, Jun 13, 2020 at 3:31 PM Anas nazzal <[email-masked]<mailto:[email-masked]>> wrote:

Dear Team,

The below customer complained that only pack has been delivered pack has been delivered from Rudolfs - Pear Prune Smoothie For Babies 110g - Pack Of 6

Order Number 600884532

Best regards,
Anas Nazzal

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