Subject: Re: Warranty Confirmation - Order No. 600645078
From: Hyacinth Joyce <[email-masked]>
To: [email-masked], [email-masked]
Cc: John Garcia <[email-masked]>, customer care <[email-masked]>
Date: Sun, 2 Aug 2020 08:22:53 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Kindly update, the customer is following up.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, 27 Jul 2020 at 11:19, Hyacinth Joyce <[email-masked]> wrote:

> Hi Hussain,
>
> Do we have an update about the item ETA?
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Wed, 22 Jul 2020 at 17:42, <[email-masked]> wrote:
>
>> Hello Joyce,
>>
>>
>>
>> Thank you for the patience.
>>
>> The brand has completed the inspection and agreed to give the replacement
>> for the mixing unit.
>>
>>
>>
>> The Item will be getting dispatched from France. We await for the
>> tracking number of the package.
>>
>> Once the tracking number is received we will update you on the ETA.
>>
>>
>>
>>
>>
>> *Thanks and Regards,*
>>
>>
>>
>> *Husain Poonawala*
>>
>> *Mob: +971 55 3001469*
>>
>> *Email: [email-masked]
>>
>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>
>>
>>
>> *From:* Hyacinth Joyce <[email-masked]>
>> *Sent:* Wednesday, July 22, 2020 10:16 AM
>> *To:* [email-masked]; [email-masked]
>> *Cc:* John Garcia <[email-masked]>; customer care <
>> [email-masked]>
>> *Subject:* Re: Warranty Confirmation - Order No. 600645078
>>
>>
>>
>> Hi Team,
>>
>>
>>
>> Please update.
>>
>>
>>
>> Thank you.
>>
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>>
>> Customer Care Representative
>>
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> On Mon, 20 Jul 2020 at 17:49, Hyacinth Joyce <[email-masked]> wrote:
>>
>> Hi Hussain,
>>
>>
>>
>> Do we have an update?
>>
>>
>>
>> Thank you.
>>
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>>
>> Customer Care Representative
>>
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> On Sun, 19 Jul 2020 at 11:06, <[email-masked]> wrote:
>>
>> Hi Joyce,
>>
>>
>>
>> Thank you for you call.
>>
>> Since today being weekend in US, please give us time till tomorrow.
>>
>>
>>
>> Will keep you posted..
>>
>>
>>
>> *Thanks and Regards,*
>>
>>
>>
>> *Husain Poonawala*
>>
>> *Mob: +971 55 3001469*
>>
>> *Email: [email-masked]
>>
>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>
>>
>>
>> *From:* Hyacinth Joyce <[email-masked]>
>> *Sent:* Sunday, July 19, 2020 9:57 AM
>> *To:* [email-masked]; [email-masked]
>> *Cc:* John Garcia <[email-masked]>; customer care <
>> [email-masked]>
>> *Subject:* Re: Warranty Confirmation - Order No. 600645078
>>
>>
>>
>> Hi Hussain,
>>
>>
>>
>> Please see the below image shared by he customer.
>>
>>
>>
>>
>>
>> Kindly assist urgently as the customer needs the item in good working
>> condition asap. She added below.
>>
>>
>>
>>
>>
>> Thank you.
>>
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>>
>> Customer Care Representative
>>
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> On Mon, 13 Jul 2020 at 16:00, Hyacinth Joyce <[email-masked]> wrote:
>>
>> Hi Husain,
>>
>>
>>
>> Thank you for the update.
>>
>>
>>
>> We will inform the customer and we'll share the required information once
>> responded.
>>
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>>
>> Customer Care Representative
>>
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> On Mon, 13 Jul 2020 at 14:26, <[email-masked]> wrote:
>>
>> Hello Joyce,
>>
>>
>>
>> Apologies for the late response.
>>
>>
>>
>> Brand requires batch number. Can you request customer to share the Batch
>> Number, it is at the bottom – 4 Digits.
>>
>> Picture for your reference.
>>
>>
>>
>> *Thanks and Regards,*
>>
>>
>>
>> *Husain Poonawala*
>>
>> *Mob: +971 55 3001469*
>>
>> *Email: [email-masked]
>>
>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>
>>
>>
>> *From:* Hyacinth Joyce <[email-masked]>
>> *Sent:* Monday, July 13, 2020 10:34 AM
>> *To:* [email-masked]; [email-masked]
>> *Cc:* John Garcia <[email-masked]>; customer care <
>> [email-masked]>
>> *Subject:* Re: Warranty Confirmation - Order No. 600645078
>>
>>
>>
>> Hi Team,
>>
>>
>>
>> Please update.
>>
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>>
>> Customer Care Representative
>>
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> On Sat, 4 Jul 2020 at 11:05, Hyacinth Joyce <[email-masked]> wrote:
>>
>> Hi Team,
>>
>>
>>
>> Kindly update.
>>
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>>
>> Customer Care Representative
>>
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> On Mon, 22 Jun 2020 at 19:53, <[email-masked]> wrote:
>>
>> Hi Joyce,
>>
>>
>>
>> We are checking with the brand.
>>
>> Will keep you posted.
>>
>>
>>
>> *Thanks and Regards,*
>>
>>
>>
>> *Husain Poonawala*
>>
>> *Mob: +971 55 3001469*
>>
>> *Email: [email-masked]
>>
>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>
>>
>>
>> *From:* Hyacinth Joyce <[email-masked]>
>> *Sent:* Monday, June 22, 2020 7:29 PM
>> *To:* [email-masked]; [email-masked]
>> *Cc:* John Garcia <[email-masked]>; customer care <
>> [email-masked]>
>> *Subject:* Re: Warranty Confirmation - Order No. 600645078
>>
>>
>>
>> Hi team,
>>
>>
>>
>> Kindly update.
>>
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>>
>> Customer Care Representative
>>
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> On Thu, 18 Jun 2020 at 12:32, Hyacinth Joyce <[email-masked]> wrote:
>>
>> Hi Hussain,
>>
>>
>>
>> We have contacted and spoken with the customer and explained to her the
>> above email.
>>
>>
>>
>> As a good gesture, may we collect the item first and send it to your in
>> order for your to check better?
>>
>>
>>
>> The customer informed that she has carefully followed the instructions in
>> terms of how the item should be used.
>>
>>
>>
>> Thank you.
>>
>>
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>>
>> Customer Care Representative
>>
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> On Sat, 30 May 2020 at 13:02, <[email-masked]> wrote:
>>
>> Hi Joyce,
>>
>>
>>
>> Awaiting your response on below.
>>
>> Please confirm asap if the customer can pay 140 AED for the spare part,
>> so accordingly we can get it processed with the current order.
>>
>>
>>
>> *Thanks and Regards,*
>>
>>
>>
>> *Husain Poonawala*
>>
>> *Mob: +971 55 3001469*
>>
>> *Email: [email-masked]
>>
>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>
>>
>>
>> *From:* [email-masked] <[email-masked]>
>> *Sent:* Thursday, May 21, 2020 4:19 PM
>> *To:* 'Hyacinth Joyce' <[email-masked]>
>> *Cc:* 'John Garcia' <[email-masked]>; [email-masked]'
>> <[email-masked]>; 'customer care' <[email-masked]>
>> *Subject:* RE: Warranty Confirmation - Order No. 600645078
>>
>>
>>
>> Hi Joyce,
>>
>>
>>
>> Kindly confirm if the customer can pay 140 AED for the spare part, so
>> accordingly we can get it processed with the current order.
>>
>>
>>
>> *Thanks and Regards,*
>>
>>
>>
>> *Husain Poonawala*
>>
>> *Mob: +971 55 3001469*
>>
>> *Email: [email-masked]
>>
>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>
>>
>>
>> *From:* [email-masked] <[email-masked]>
>> *Sent:* Wednesday, May 20, 2020 4:45 PM
>> *To:* 'Hyacinth Joyce' <[email-masked]>
>> *Cc:* 'John Garcia' <[email-masked]>; [email-masked]'
>> <[email-masked]>; 'customer care' <[email-masked]>
>> *Subject:* RE: Warranty Confirmation - Order No. 600645078
>>
>>
>>
>> Hi Joyce,
>>
>>
>>
>> For the below case we have got the following response from the brand,
>> once the video was shared with them.
>>
>>
>>
>> “The gear on the mixing unit has been machined. This is due to a long and
>> difficult mixing, the gear under the bowl and on the mixing unit has warmed
>> up, and since there is a small clearance (less than a millimetre), the one
>> of the mixing unit began to get machined. It must not be far from being
>> round.
>>
>> You can replace the mixing unit to the customer.
>>
>>
>>
>> We can send you one mixing unit (A001117SAV600) with the current order.
>> The price of the spare part is AED 140”
>>
>>
>>
>> ETA of this item would be nearly End of June and customer needs to pay us
>> the amount in advance.
>>
>>
>>
>> As per the response from the brand, kindly confirm if the customer can
>> pay 140 AED for the spare part, so accordingly we can get it processed with
>> the current order.
>>
>>
>>
>> *Thanks and Regards,*
>>
>>
>>
>> *Husain Poonawala*
>>
>> *Mob: +971 55 3001469*
>>
>> *Email: [email-masked]
>>
>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>
>>
>>
>> *From:* [email-masked] <[email-masked]>
>> *Sent:* Sunday, May 17, 2020 4:00 PM
>> *To:* 'Hyacinth Joyce' <[email-masked]>
>> *Cc:* 'John Garcia' <[email-masked]>; [email-masked]'
>> <[email-masked]>; 'customer care' <[email-masked]>
>> *Subject:* RE: Warranty Confirmation - Order No. 600645078
>>
>>
>>
>> Hi Joyce,
>>
>>
>>
>> Perfect!
>>
>> Will keep you posted once the shipment arrives.
>>
>>
>>
>> *Thanks and Regards,*
>>
>>
>>
>> *Husain Poonawala*
>>
>> *Mob: +971 55 3001469*
>>
>> *Email: [email-masked]
>>
>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>
>>
>>
>> *From:* Hyacinth Joyce <[email-masked]>
>> *Sent:* Sunday, May 17, 2020 3:56 PM
>> *To:* [email-masked]
>> *Cc:* John Garcia <[email-masked]>; [email-masked];
>> customer care <[email-masked]>
>> *Subject:* Re: Warranty Confirmation - Order No. 600645078
>>
>>
>>
>> Hi Husain,
>>
>>
>>
>> Thank you for the update.
>>
>>
>>
>> We have spoken with the customer and she will wait.
>>
>>
>>
>> Thank you.
>>
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>>
>> Customer Care Representative
>>
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> On Sun, 17 May 2020 at 15:50, <[email-masked]> wrote:
>>
>> Hi Joyce,
>>
>>
>>
>> Yes, we received the video and the blender didn’t work.
>>
>> We can provide you a replacement but only problem is currently we do not
>> have stocks for this item.
>>
>>
>>
>> Can the customer wait until the next shipment?
>>
>> Next shipment would arrive by 15th June 2020.
>>
>>
>>
>>
>>
>> *Thanks and Regards,*
>>
>>
>>
>> *Husain Poonawala*
>>
>> *Mob: +971 55 3001469*
>>
>> *Email: [email-masked]
>>
>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>
>>
>>
>> *From:* Hyacinth Joyce <[email-masked]>
>> *Sent:* Saturday, May 16, 2020 11:58 AM
>> *To:* [email-masked]
>> *Cc:* John Garcia <[email-masked]>; [email-masked];
>> customer care <[email-masked]>
>> *Subject:* Re: Warranty Confirmation - Order No. 600645078
>>
>>
>>
>> Hi Husain,
>>
>>
>>
>> The customer informed that she has shared the video on the whatsapp
>> number that you have shared.
>>
>>
>>
>> Are we going to arrange a collection of the item?
>>
>>
>>
>> Thank you.
>>
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>>
>> Customer Care Representative
>>
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> On Thu, 14 May 2020 at 14:09, <[email-masked]> wrote:
>>
>> Hi Team,
>>
>>
>>
>> Sure, you can send the video on 0553024282.
>>
>>
>>
>> *Thanks and Regards,*
>>
>>
>>
>> *Husain Poonawala*
>>
>> *Mob: +971 55 3001469*
>>
>> *Email: [email-masked]
>>
>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>
>>
>>
>> *From:* Hyacinth Joyce <[email-masked]>
>> *Sent:* Thursday, May 14, 2020 12:22 PM
>> *To:* [email-masked]
>> *Cc:* John Garcia <[email-masked]>; [email-masked];
>> customer care <[email-masked]>
>> *Subject:* Re: Warranty Confirmation - Order No. 600645078
>>
>>
>>
>> Hi Hussain,
>>
>>
>>
>> The customer is having difficulty in attaching the video through email,
>> can she send it through WhatsApp?
>>
>>
>>
>> If it is possible, kindly hare the mobile number where she can send it
>> through.
>>
>>
>>
>> Thank you.
>>
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>>
>> Customer Care Representative
>>
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> On Thu, 14 May 2020 at 11:33, <[email-masked]> wrote:
>>
>> Hi John,
>>
>>
>>
>> Good morning!
>>
>>
>>
>> Warranty is 1 year against manufacturing defect.
>>
>> Can we request the customer to share a video?
>>
>>
>>
>> *Thanks and Regards,*
>>
>>
>>
>> *Husain Poonawala*
>>
>> *Mob: +971 55 3001469*
>>
>> *Email: [email-masked]
>>
>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>
>>
>>
>> *From:* John Garcia <[email-masked]>
>> *Sent:* Thursday, May 14, 2020 9:52 AM
>> *To:* [email-masked]
>> *Cc:* Ghislain <[email-masked]>; customer care <
>> [email-masked]>; Hyacinth Joyce <[email-masked]>
>> *Subject:* Re: Warranty Confirmation - Order No. 600645078
>>
>>
>>
>> Good morning Husain,
>>
>>
>>
>> Please help us solve the case.
>>
>>
>>
>> Thank you for your usual support.
>>
>>
>>
>> *John Carl Garcia*
>> Logistics Executive
>>
>> *P* +971 4 245 1326   *E* [email-masked]
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>>
>>
>>
>>
>> On Thu, May 14, 2020 at 9:46 AM Hyacinth Joyce <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>>
>>
>> Do we have an update on this?
>>
>>
>>
>> Thank you.
>>
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>>
>> Customer Care Representative
>>
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> On Wed, 13 May 2020 at 16:12, Hyacinth Joyce <[email-masked]> wrote:
>>
>> Hi Team,
>>
>>
>>
>> The customer with the above mentioned order no. placed an order for the
>> below item in November 2019.
>>
>>
>>
>>
>> 600645078
>>
>> PST-BMA001117UK
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=580732>
>>
>> Babymoov Nutribaby (+) Food Processor & Blender - loft white
>>
>> 1
>>
>>
>>
>> As per customer the blender suddenly stopped working.
>>
>>
>>
>> Kindly check and advise about warranty.
>>
>>
>>
>> Thank you.
>>
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>>
>> Customer Care Representative
>>
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>