Subject: Re: Order #600172015 // Sku :BS-EH2101 // Name :Dreambaby Royal Converta 3 in 1 Playpen Gate // DAMAGED
From: Ionna Ocampo <[email-masked]>
To: Denmark A <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Abdelmohsen basha <[email-masked]>, contact us <[email-masked]>, Gunjan Agrawal <[email-masked]>
Date: Wed, 29 Jul 2020 18:26:29 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

Please advise the client to reorder the same playpen (Dreambaby Royal
Converta 3 in 1 Playpen Gate) with installation option.

Regards
Ionna

On Wed, Jul 29, 2020 at 5:32 PM Denmark A <[email-masked]> wrote:

> Dear Ionna,
>
> Please assist if there's any other option to fulfill the customer needs,
> Incase of charge we will inform the customer for this since the item is no
> longer covered by the warranty.
>
> @Alina D'Souza <[email-masked]> FYI.
>
> Regards,
> Den mark
>
> On Wed, Jul 29, 2020 at 5:25 PM Alina D'Souza <[email-masked]> wrote:
>
>> Hi Team,
>>
>> Is there no other option to assist the customer please advise.
>>
>> Regards,
>> Alina
>>
>> On Tue, Jul 28, 2020 at 4:14 PM Alina D'Souza <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> Is there any other option to assist the customer
>>>
>>> Regards,
>>> Alina
>>>
>>> On Tue, Jul 28, 2020 at 2:41 PM Denmark A <[email-masked]> wrote:
>>>
>>>> @Alina D'Souza <[email-masked]> @customer care
>>>> <[email-masked]> Please assist the item still with us,
>>>> inform the customer regarding the issue.
>>>>
>>>> Regards,
>>>> Den mark
>>>>
>>>> On Thu, Jul 23, 2020 at 9:44 AM Denmark A <[email-masked]>
>>>> wrote:
>>>>
>>>>> @Alina D'Souza <[email-masked]> @customer care
>>>>> <[email-masked]> FYI.
>>>>>
>>>>> Regards,
>>>>>
>>>>> On Tue, Jul 14, 2020 at 5:29 PM Denmark A <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear Ionna,
>>>>>>
>>>>>> Thank you for your email.
>>>>>>
>>>>>> @Alina D'Souza <[email-masked]> @customer care
>>>>>> <[email-masked]> Please share the feedback of the vendor.
>>>>>>
>>>>>> Regards,
>>>>>> Den mark
>>>>>>
>>>>>> On Tue, Jul 14, 2020 at 5:24 PM Ionna Ocampo <[email-masked]> wrote:
>>>>>>
>>>>>>> Hi Denmark,
>>>>>>>
>>>>>>> As per our records, this was ordered last 2017 therefore, we can no
>>>>>>> longer accept the product.
>>>>>>>
>>>>>>> Please advise the client that we don't have a spare latch for this
>>>>>>> product.
>>>>>>>
>>>>>>> Regards
>>>>>>> Ionna
>>>>>>>
>>>>>>> On Tue, Jul 14, 2020 at 4:09 PM Denmark A <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Dear Ionna,
>>>>>>>>
>>>>>>>>
>>>>>>>> POAR_DXB69728
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>> Den mark
>>>>>>>>
>>>>>>>> On Tue, Jul 14, 2020 at 3:52 PM Ionna Ocampo <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Denmark,
>>>>>>>>>
>>>>>>>>> Please provide us the  PO Number of the below item for us to check
>>>>>>>>> the date of purchase.
>>>>>>>>>
>>>>>>>>> We'll advise you for the next step once received.
>>>>>>>>>
>>>>>>>>> Regards
>>>>>>>>> Ionna
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Mon, Jul 13, 2020 at 2:13 PM Denmark A <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Dear Vendor,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Please see the below customer complaint and allow us to send the
>>>>>>>>>> item back to you for your further evaluation and assessment.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Return Reason:doesnt_work_or_defective
>>>>>>>>>> Comments :The latch on the gate as well as the lower latch have
>>>>>>>>>> broken and now the gate won’t close and latch properly. Thanks!
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> We appreciate your support in this matter, Thank you.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>>
>>>>>>>>>> Den mark
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>> *Ionna Ocampo*
>>>>>>>>>
>>>>>>>>> F-10, Times Square Center,
>>>>>>>>>
>>>>>>>>> Dubai, P O Box 127011
>>>>>>>>>
>>>>>>>>> T:  +9714-3883454
>>>>>>>>>
>>>>>>>>> M: 054-7014080
>>>>>>>>>
>>>>>>>>> W: www. <http://www.b-safe.ae/>BSafeUae.com
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>  <http://www.facebook.com/BSafeDubai>   [image:
>>>>>>>>> Twitter] <http://www.twitter.com/BSafeUAE>   
>>>>>>>>> <http://www.youtube.com/BSafeDubai>    
>>>>>>>>> <http://www.pinterest.com/BsafeDubai>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> *Ionna Ocampo*
>>>>>>>
>>>>>>> F-10, Times Square Center,
>>>>>>>
>>>>>>> Dubai, P O Box 127011
>>>>>>>
>>>>>>> T:  +9714-3883454
>>>>>>>
>>>>>>> M: 054-7014080
>>>>>>>
>>>>>>> W: www. <http://www.b-safe.ae/>BSafeUae.com
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>  <http://www.facebook.com/BSafeDubai>   [image:
>>>>>>> Twitter] <http://www.twitter.com/BSafeUAE>   
>>>>>>> <http://www.youtube.com/BSafeDubai>    
>>>>>>> <http://www.pinterest.com/BsafeDubai>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>

-- 

*Ionna Ocampo*

F-10, Times Square Center,

Dubai, P O Box 127011

T:  +9714-3883454

M: 054-7014080

W: www. <http://www.b-safe.ae/>BSafeUae.com

 <http://www.facebook.com/BSafeDubai>   
<http://www.twitter.com/BSafeUAE>   
<http://www.youtube.com/BSafeDubai>    
<http://www.pinterest.com/BsafeDubai>