Subject: Re: Order #600172015 // Sku :BS-EH2101 // Name :Dreambaby Royal Converta 3 in 1 Playpen Gate // DAMAGED
From: "Alina D'Souza" <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Ionna Ocampo <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Abdelmohsen basha <[email-masked]>, contact us <[email-masked]>, Gunjan Agrawal <[email-masked]>
Date: Wed, 29 Jul 2020 17:25:16 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Is there no other option to assist the customer please advise.

Regards,
Alina

On Tue, Jul 28, 2020 at 4:14 PM Alina D'Souza <[email-masked]> wrote:

> Hi Team,
>
> Is there any other option to assist the customer
>
> Regards,
> Alina
>
> On Tue, Jul 28, 2020 at 2:41 PM Denmark A <[email-masked]> wrote:
>
>> @Alina D'Souza <[email-masked]> @customer care
>> <[email-masked]> Please assist the item still with us, inform the
>> customer regarding the issue.
>>
>> Regards,
>> Den mark
>>
>> On Thu, Jul 23, 2020 at 9:44 AM Denmark A <[email-masked]> wrote:
>>
>>> @Alina D'Souza <[email-masked]> @customer care
>>> <[email-masked]> FYI.
>>>
>>> Regards,
>>>
>>> On Tue, Jul 14, 2020 at 5:29 PM Denmark A <[email-masked]> wrote:
>>>
>>>> Dear Ionna,
>>>>
>>>> Thank you for your email.
>>>>
>>>> @Alina D'Souza <[email-masked]> @customer care
>>>> <[email-masked]> Please share the feedback of the vendor.
>>>>
>>>> Regards,
>>>> Den mark
>>>>
>>>> On Tue, Jul 14, 2020 at 5:24 PM Ionna Ocampo <[email-masked]> wrote:
>>>>
>>>>> Hi Denmark,
>>>>>
>>>>> As per our records, this was ordered last 2017 therefore, we can no
>>>>> longer accept the product.
>>>>>
>>>>> Please advise the client that we don't have a spare latch for this
>>>>> product.
>>>>>
>>>>> Regards
>>>>> Ionna
>>>>>
>>>>> On Tue, Jul 14, 2020 at 4:09 PM Denmark A <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear Ionna,
>>>>>>
>>>>>>
>>>>>> POAR_DXB69728
>>>>>>
>>>>>> Regards,
>>>>>> Den mark
>>>>>>
>>>>>> On Tue, Jul 14, 2020 at 3:52 PM Ionna Ocampo <[email-masked]> wrote:
>>>>>>
>>>>>>> Hi Denmark,
>>>>>>>
>>>>>>> Please provide us the  PO Number of the below item for us to check
>>>>>>> the date of purchase.
>>>>>>>
>>>>>>> We'll advise you for the next step once received.
>>>>>>>
>>>>>>> Regards
>>>>>>> Ionna
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Jul 13, 2020 at 2:13 PM Denmark A <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Dear Vendor,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Please see the below customer complaint and allow us to send the
>>>>>>>> item back to you for your further evaluation and assessment.
>>>>>>>>
>>>>>>>>
>>>>>>>> Return Reason:doesnt_work_or_defective
>>>>>>>> Comments :The latch on the gate as well as the lower latch have
>>>>>>>> broken and now the gate won’t close and latch properly. Thanks!
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> We appreciate your support in this matter, Thank you.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>>
>>>>>>>> Den mark
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> *Ionna Ocampo*
>>>>>>>
>>>>>>> F-10, Times Square Center,
>>>>>>>
>>>>>>> Dubai, P O Box 127011
>>>>>>>
>>>>>>> T:  +9714-3883454
>>>>>>>
>>>>>>> M: 054-7014080
>>>>>>>
>>>>>>> W: www. <http://www.b-safe.ae/>BSafeUae.com
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>  <http://www.facebook.com/BSafeDubai>   [image:
>>>>>>> Twitter] <http://www.twitter.com/BSafeUAE>   
>>>>>>> <http://www.youtube.com/BSafeDubai>    
>>>>>>> <http://www.pinterest.com/BsafeDubai>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> *Ionna Ocampo*
>>>>>
>>>>> F-10, Times Square Center,
>>>>>
>>>>> Dubai, P O Box 127011
>>>>>
>>>>> T:  +9714-3883454
>>>>>
>>>>> M: 054-7014080
>>>>>
>>>>> W: www. <http://www.b-safe.ae/>BSafeUae.com
>>>>>
>>>>>
>>>>>
>>>>>  <http://www.facebook.com/BSafeDubai>   [image:
>>>>> Twitter] <http://www.twitter.com/BSafeUAE>   
>>>>> <http://www.youtube.com/BSafeDubai>    
>>>>> <http://www.pinterest.com/BsafeDubai>
>>>>>
>>>>>
>>>>>
>>>>