Subject: Re: Bundle Missing Quantity - Order No.600926546 and 600926549
From: Hyacinth Joyce <[email-masked]>
To: Vipul Arora <[email-masked]>, lastmile <[email-masked]>, Naib Khan <[email-masked]>, Eugene Mugisa <[email-masked]>
Cc: Anas nazzal <[email-masked]>, Erica Jane Serrano <[email-masked]>, Ashish Nair <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Mostafa Said <[email-masked]>, Muhammad Habib <[email-masked]>, Vipin Raj <[email-masked]>, customer care <[email-masked]>, Mamdouh Younes <[email-masked]>
Date: Wed, 29 Jul 2020 17:18:19 +0400
List-Id: <ccteam.mumzworld.com>

Hi Naib,

May we know if to which courier did we arrange the delivery?

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Wed, 29 Jul 2020 at 12:39, Vipul Arora <[email-masked]> wrote:

> Dear Hyacinth,
>
> Missing item re-shipped to customer.
>
> Thanks
> Vipul
>
>
> ᐧ
>
> On Mon, 27 Jul 2020 at 10:45, Hyacinth Joyce <[email-masked]> wrote:
>
>> Hi Vipul,
>>
>> Kindly update.
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Thu, 23 Jul 2020 at 15:54, Vipul Arora <[email-masked]> wrote:
>>
>>> Dear Hyacinth
>>>
>>> It is receiving mistake and we arranging missing from the vendor. Erica
>>> will share ETA when we can get the missing item from vendor
>>>
>>> @Erica Jane Serrano <[email-masked]> : Please update once you get
>>> ETA
>>> ᐧ
>>>
>>> On Wed, 22 Jul 2020 at 12:49, Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>>> Hi Vipul,
>>>>
>>>> Do we have an update?
>>>>
>>>> Thank you.
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>> On Tue, 21 Jul 2020 at 16:45, Vipul Arora <[email-masked]> wrote:
>>>>
>>>>> Dear Anas
>>>>>
>>>>> Please wait checking with vendor will get back to you by tomorrow.
>>>>> ᐧ
>>>>>
>>>>> On Tue, 21 Jul 2020 at 14:16, Anas nazzal <[email-masked]> wrote:
>>>>>
>>>>>> Dear Team,
>>>>>>
>>>>>> Kindly assist with the below customer as he keeps calling to follow
>>>>>> up.
>>>>>>
>>>>>> Best Regards,
>>>>>> Anas Nazzal
>>>>>>
>>>>>> On Mon, Jul 20, 2020 at 11:11 AM Erica Jane Serrano <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Vipul,
>>>>>>>
>>>>>>> Still on discussion with the vendor and waiting for the Invoice copy
>>>>>>> from their WH as I dont have the hard copy will revert within today.
>>>>>>>
>>>>>>> Thanks & Regards,
>>>>>>>
>>>>>>> *Erica Serrano*
>>>>>>> Logistics Executive
>>>>>>>
>>>>>>> *P* +971 4 433 9455 Ext (1337)
>>>>>>> *E* [email-masked] <[email-masked]>*
>>>>>>>
>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>> Dubai, UAE
>>>>>>>
>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>
>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>
>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Jul 20, 2020 at 11:07 AM Vipul Arora <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> +Erica Jane Serrano <[email-masked]> : as discussed yesterday
>>>>>>>> please check with the vendor as he delivered single piece instead of bundle
>>>>>>>> ᐧ
>>>>>>>>
>>>>>>>> On Mon, 20 Jul 2020 at 10:27, Hyacinth Joyce <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Team,
>>>>>>>>>
>>>>>>>>> Do we have an update?
>>>>>>>>>
>>>>>>>>> Thank you.
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>> *Joyce Alvarado*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sun, 19 Jul 2020 at 15:29, Ashish Nair <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Mohit,
>>>>>>>>>>
>>>>>>>>>> Please be informed that the missing packs is not physically
>>>>>>>>>> available.
>>>>>>>>>>
>>>>>>>>>> @Vipul Arora <[email-masked]>  - please have a look into
>>>>>>>>>> this subject case & give ur feedback.
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>>
>>>>>>>>>> *Ashish.S.Nair*
>>>>>>>>>> Inventory Controller
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *E* [email-masked]
>>>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>>>> Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>>>>
>>>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>>>
>>>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>>>
>>>>>>>>>> Confidentiality Notice: This e-mail message, including any
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>>>>>>>>>> Please consider the environment before printing this e-mail.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sun, Jul 19, 2020 at 3:12 PM Mohit Caleb <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> +Ashish Nair <[email-masked]> - Kindly support in
>>>>>>>>>>> checking the issue here.
>>>>>>>>>>> ᐧ
>>>>>>>>>>>
>>>>>>>>>>> On Sun, Jul 19, 2020 at 2:47 PM Hyacinth Joyce <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi team,
>>>>>>>>>>>>
>>>>>>>>>>>> The customer placed the above orders for the below items. Each
>>>>>>>>>>>> is supposed to be a pack of 10 however the customer received only 1 pack of
>>>>>>>>>>>> each.
>>>>>>>>>>>>
>>>>>>>>>>>> Please see the below images for your reference.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> 600926546 TM-54029-502
>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1081042> Jacobs
>>>>>>>>>>>> Espresso 12 Ristretto - 10 Packs of 10 Coffee Capsule 1
>>>>>>>>>>>>
>>>>>>>>>>>> 600926549 TM-54027-503
>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1081040> Jacobs
>>>>>>>>>>>> Espresso 7 Classico - 10 Packs of 10 Coffee Capsules 1
>>>>>>>>>>>>
>>>>>>>>>>>> Kindly check and advise ASAP.
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>
>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>>
>>>>>>>>>>>