Subject: Re: SO# 600873936 - SKU: FGI-DK-F650-BLACK
From: "Alina D'Souza" <[email-masked]>
To: Anas nazzal <[email-masked]>, Denmark A <[email-masked]>, Mostafa saad <[email-masked]>
Cc: "Returns.fc" <[email-masked]>, customer care <[email-masked]>, Jayson Reyes <[email-masked]>, Elena Skryabina <[email-masked]>, Shady Elgendy <[email-masked]>
Date: Wed, 29 Jul 2020 17:05:16 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mostafa,

Please arrange collection asap

The customer has done a DED complaint.

Doesn't Match Description or Photos CRA_AR_RE13815 1 Xiamen - 2015 Ford
Ranger - Black
Regards,
Alina

On Tue, Jun 30, 2020 at 1:57 PM Anas nazzal <[email-masked]> wrote:

> Dear Team,
>
> Kindly note that the customer requested to refund.
> Please collect the item from the customer to proceed CRA
>
> Best Regards,
> Anas Nazzal
>
> On Mon, Jun 22, 2020 at 1:30 PM Taqwa Ali <[email-masked]> wrote:
>
>> Dear Team
>>
>> Please arrange collection, CM want to install the item
>>
>> Regards
>> Taqwa
>>
>> On Thu, Jun 11, 2020 at 12:07 PM Rajesh <[email-masked]>
>> wrote:
>>
>>> Hi Joyce,
>>>
>>> Hope you are doing well
>>>
>>> Please let us know when it will be here.
>>>
>>>
>>> **Stay Safe & Have A Great Day Ahead* *
>>>
>>>
>>> Best Regards,
>>>
>>>
>>>
>>> *Rajeshkumar R*
>>>
>>> *E-commerce & Sales Co-ordinator*
>>>
>>> Dubai Office:
>>>
>>> Tel: +971 (4) 4421888   Extn: 509
>>>
>>> Fax: +971 (4) 4421999
>>>
>>> Mob: +971 (0)582190882
>>>
>>> [email-masked] <[email-masked]>*
>>>
>>> PO Box 29244, Dubai, UAE
>>>
>>> www.firstgroupinternational.com
>>>
>>>
>>>
>>> *Please print this email only if necessary. Go Green!*
>>>
>>>
>>> On Thu, Jun 11, 2020 at 11:58 AM Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>>> Hi Rajesh,
>>>>
>>>> Thank you for your email.
>>>>
>>>> The customer called again to follow up.
>>>>
>>>> We will arrange a collection and will bring the item to your end for
>>>> assembly.
>>>>
>>>> Thank you.
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>> On Mon, 8 Jun 2020 at 12:32, Rajesh <[email-masked]> wrote:
>>>>
>>>>> Hi Radwa,
>>>>>
>>>>> Hope you are doing well
>>>>>
>>>>> We don't provide the installation service to the customers. All the
>>>>> instructions are mentioned in the leaflet which is in the packaging or the
>>>>> customer can take online help to install the item.
>>>>>
>>>>> However, as a goodwill gesture, If the customer can bring it to our
>>>>> warehouse, we can get it installed for them.
>>>>>
>>>>>
>>>>> **Stay Safe & Have A Great Day Ahead* *
>>>>>
>>>>>
>>>>> Best Regards,
>>>>>
>>>>>
>>>>>
>>>>> *Rajeshkumar R*
>>>>>
>>>>> *E-commerce & Sales Co-ordinator*
>>>>>
>>>>> Dubai Office:
>>>>>
>>>>> Tel: +971 (4) 4421888   Extn: 509
>>>>>
>>>>> Fax: +971 (4) 4421999
>>>>>
>>>>> Mob: +971 (0)582190882
>>>>>
>>>>> [email-masked] <[email-masked]>*
>>>>>
>>>>> PO Box 29244, Dubai, UAE
>>>>>
>>>>> www.firstgroupinternational.com
>>>>>
>>>>>
>>>>>
>>>>> *Please print this email only if necessary. Go Green!*
>>>>>
>>>>>
>>>>> On Mon, Jun 8, 2020 at 12:17 PM Radwa Ali <[email-masked]> wrote:
>>>>>
>>>>>> Hi Rajesh,
>>>>>>
>>>>>> Please check the item SKU above and advise if we can arrange
>>>>>> installation as she was unable to do it herself.
>>>>>> If so, please advise the charges,
>>>>>>
>>>>>> *Radwa Ali*
>>>>>> Customer Care Representative
>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>> w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>