Subject: Re: Order #600906497 // Sku :AL-34108BW-BLUE // Name :Bestway - Float Lil Animal - Blue // DAMAGED
From: Denmark A <[email-masked]>
To: "Alina D'Souza" <[email-masked]>, Naib Khan <[email-masked]>
Cc: "Returns.fc" <[email-masked]>, Mostafa saad <[email-masked]>, Mohamed Magdy <[email-masked]>, Sagar Khawani <[email-masked]>, customer care <[email-masked]>, Shady Elgendy <[email-masked]>
Date: Wed, 29 Jul 2020 17:03:42 +0400
List-Id: <ccteam.mumzworld.com>

Dear Alina,

Please create a new cra and update on the sheet to proceed with the
collection.

@Naib Khan <[email-masked]> Please assist us to collect the item, once
alina create the new CRA and update.

Regards,
Den mark

On Wed, Jul 29, 2020 at 4:58 PM Alina D'Souza <[email-masked]> wrote:

> Hi Denmark,
>
> The replacement has been shipped and the customer wants to refund the item
>
> Please arrange collection of the replacement
>
> Do you need a cra again?
>
> Regards,
> Alina
>
> On Wed, Jul 29, 2020 at 2:14 PM Alina D'Souza <[email-masked]> wrote:
>
>> Hi Denmark,
>>
>> The cra is pushed to Closed and showing reshipped
>>
>> As we have the item still with us customer needs a refund kindly advise
>> if we have the item and will process the refund
>>
>> @Sagar Khawani <[email-masked]> cra is closed reship item with us
>> can you process the refund
>>
>> Regards,
>> Alina
>>
>> On Tue, Jul 21, 2020 at 11:14 AM Alina D'Souza <[email-masked]>
>> wrote:
>>
>>> Hi Denmark/ Mostafa,
>>>
>>> Customer said that not in the country and needs a refund
>>>
>>> Did we receive the item back from the courier company?
>>>
>>> Regards,
>>> Alina
>>>
>>> On Mon, Jul 20, 2020 at 12:27 PM Denmark A <[email-masked]>
>>> wrote:
>>>
>>>> Dear Nikil,
>>>>
>>>> Thank you.
>>>>
>>>> Regards,
>>>> Den mark
>>>>
>>>> On Mon, Jul 20, 2020 at 12:11 PM Nikil <[email-masked]> wrote:
>>>>
>>>>> Dear Denmark,
>>>>>
>>>>>
>>>>>
>>>>> I’m sending blue color today with our driver. Please collect from
>>>>> receiving area and return me back pink color.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Thanks,
>>>>>
>>>>> Nikil poojary
>>>>>
>>>>>  <http://atiqliusie.com/>
>>>>>
>>>>> *ALGT Middle East - A Liusie General Trading *|   PO BOX 7297  |
>>>>> Plot # C.22 Dubai Production City |
>>>>>
>>>>> Dubai, United Arab Emirates |    Tel: +971 4 2476762   |  Fax: +971 4
>>>>> 2476769  | Mobile: +971 527480139
>>>>>
>>>>> www.algt-me.com
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Denmark A [mailto:[email-masked]]
>>>>> *Sent:* Monday, July 20, 2020 12:03 PM
>>>>> *To:* Maricris <[email-masked]>; Ivy <[email-masked]>
>>>>> *Cc:* Arjun <[email-masked]>; customer care <[email-masked]>;
>>>>> Returns.fc <[email-masked]>; Samran Iftikhar <
>>>>> [email-masked]>; Alina D'Souza <[email-masked]>;
>>>>> Abdelmohsen basha <[email-masked]>; Nikil <[email-masked]>
>>>>> *Subject:* Re: Order #600906497 // Sku :AL-34108BW-BLUE // Name
>>>>> :Bestway - Float Lil Animal - Blue // DAMAGED
>>>>>
>>>>>
>>>>>
>>>>> Dear Maricris and Ivy,
>>>>>
>>>>>
>>>>>
>>>>> Please look into this case we received pink instead of blue. thank you.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Den mark
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Jul 19, 2020 at 2:38 PM Denmark A <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Dear Nikil,
>>>>>
>>>>>
>>>>>
>>>>> Please be informed upon checking the item, we received color pink
>>>>> instead of blue as per customer order.
>>>>>
>>>>> Please replace it with the blue color thank you.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Jul 19, 2020 at 2:30 PM Denmark A <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Dear Nikil,
>>>>>
>>>>>
>>>>>
>>>>> Replacement item received  with thanks.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Den mark
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Jul 19, 2020 at 9:00 AM Nikil <[email-masked]> wrote:
>>>>>
>>>>> Dear Maricris,
>>>>>
>>>>>
>>>>>
>>>>> We received defected stock.
>>>>>
>>>>>
>>>>>
>>>>> We will replace new product today.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Thanks,
>>>>>
>>>>> Nikil poojary
>>>>>
>>>>>  <http://atiqliusie.com/>
>>>>>
>>>>> *ALGT Middle East - A Liusie General Trading *|   PO BOX 7297  |
>>>>> Plot # C.22 Dubai Production City |
>>>>>
>>>>> Dubai, United Arab Emirates |    Tel: +971 4 2476762   |  Fax: +971 4
>>>>> 2476769  | Mobile: +971 527480139
>>>>>
>>>>> www.algt-me.com
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Maricris [mailto:[email-masked]]
>>>>> *Sent:* Thursday, July 16, 2020 12:58 PM
>>>>> *To:* 'Denmark A' <[email-masked]>; Arjun <[email-masked]>;
>>>>> Nikil <[email-masked]>
>>>>> *Cc:* 'customer care' <[email-masked]>; 'Returns.fc' <
>>>>> [email-masked]>; 'Samran Iftikhar' <[email-masked]>;
>>>>> 'Alina D'Souza' <[email-masked]>; 'Abdelmohsen basha' <
>>>>> [email-masked]>
>>>>> *Subject:* RE: Order #600906497 // Sku :AL-34108BW-BLUE // Name
>>>>> :Bestway - Float Lil Animal - Blue // DAMAGED
>>>>>
>>>>>
>>>>>
>>>>> Hi Denmark,
>>>>>
>>>>>
>>>>>
>>>>> Please return the item back to our warehouse for evaluation.
>>>>>
>>>>>
>>>>>
>>>>> @Nikil/Arjun,
>>>>>
>>>>>
>>>>>
>>>>> Kindly check the item once received and do the needful.
>>>>>
>>>>>
>>>>>
>>>>> Thanks.
>>>>>
>>>>>
>>>>>
>>>>> *BEST REGARDS**...*?
>>>>>
>>>>> *Maricris Pati*
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *ALGT Middle East - A Liusie General Trading *|   PO BOX 7297  |
>>>>> Plot # C.22 Dubai Production City , opp Sign Work |
>>>>>
>>>>> Dubai, United Arab Emirates |    Tel: +971 4 2476739    |  Fax: +971
>>>>> 4 2476799  | Mobile : +971 566454542
>>>>>
>>>>> www.algt-me.com
>>>>>
>>>>>
>>>>>
>>>>> P *Save a tree. Please don't print this e-mail unless it's really
>>>>> necessary*
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Denmark A [mailto:[email-masked]
>>>>> <[email-masked]>]
>>>>> *Sent:* Thursday, July 16, 2020 12:52 PM
>>>>> *To:* Ivy <[email-masked]>; Maricris <[email-masked]>
>>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>>> [email-masked]>; Samran Iftikhar <[email-masked]>;
>>>>> Alina D'Souza <[email-masked]>; Abdelmohsen basha <
>>>>> [email-masked]>
>>>>> *Subject:* Order #600906497 // Sku :AL-34108BW-BLUE // Name :Bestway
>>>>> - Float Lil Animal - Blue // DAMAGED
>>>>>
>>>>>
>>>>>
>>>>> Dear Vendor,
>>>>>
>>>>>
>>>>>
>>>>> Please see the below customer complaint and allow us to send the item
>>>>> back to you for your further evaluation.
>>>>>
>>>>>
>>>>>
>>>>> Return Reason:doesnt_work_or_defective
>>>>> Comments :I blew it up to max but the umbrella doesn't go up at all.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> We appreciate your support in this matter, Thank you.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Den mark
>>>>>
>>>>>