Subject: Re: Order #600928110 // Sku :BGTL-LAVLVOTC29K2YES // Name :Lava Cast Iron Casserole 23 x 29cm Green Elliptic Pot w/ Lid // DAMAGED
From: Denmark A <[email-masked]>
To: VERONICA MAMON <[email-masked]>
Cc: LLOYD SEQUEIRA <[email-masked]>, Orders Biggloyalty <[email-masked]>, Aneesha Kodial <[email-masked]>, Damla Kavak <[email-masked]>, Stanley Mathews <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Samran Iftikhar <[email-masked]>, Michael Rolle <[email-masked]>, Kenneth Nwaso <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Wed, 29 Jul 2020 16:50:37 +0400
List-Id: <ccteam.mumzworld.com>

Dear VERONICA,

Do we have other options to assist the customer needs as this was
purchased by them last 18th of July 2020.

Regards,
Den mark

On Wed, Jul 29, 2020 at 4:46 PM VERONICA MAMON <[email-masked]>
wrote:

> Hi Denmark,
>
>
>
> As per the attached PO this order was dispatched on 23rd April 2020.
>
> It is over 3 months.
>
>
>
>
>
> *Thanks and Regards,*
>
> *Veronica Mamon*
>
> *E-Commerce Specialist*
>
>
>
> *BiggLoyalty General Trading LLC. *
>
> *Sheikh Zayed Road, *
>
> *Nassima Tower Floor 2, *
>
> *Office Number: 204, *
>
> *PO Box:9865 Dubai-UAE*
>
> *Office  : +971 4 221 00 50 (UAE)*
>
> *Mobile: +971 55 828 864 (UAE)*
>
> *Web    : **www.biggloyalty.com* <http://www.biggloyalty.com/>
>
> **
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Wednesday, July 29, 2020 4:38 PM
> *To:* VERONICA MAMON <[email-masked]>
> *Cc:* LLOYD SEQUEIRA <[email-masked]>; Orders Biggloyalty <
> [email-masked]>; Aneesha Kodial <[email-masked]>; Damla
> Kavak <[email-masked]>; Stanley Mathews <[email-masked]>;
> customer care <[email-masked]>; Returns.fc <[email-masked]>;
> Alina D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>;
> Michael Rolle <[email-masked]>; Kenneth Nwaso <
> [email-masked]>; Abdelmohsen basha <[email-masked]>
> *Subject:* Re: Order #600928110 // Sku :BGTL-LAVLVOTC29K2YES // Name
> :Lava Cast Iron Casserole 23 x 29cm Green Elliptic Pot w/ Lid // DAMAGED
>
>
>
> Dear VERONICA,
>
>
>
> POMUMZ_DXB184939 for your reference.
>
> Also find the attached sales invoice.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Wed, Jul 29, 2020 at 4:35 PM VERONICA MAMON <[email-masked]>
> wrote:
>
> Dear Denmark,
>
>
>
> Can you please share us the Mumzworld PO number of this order so we can
> verify.
>
>
>
>
>
> *Thanks and Regards,*
>
> *Veronica Mamon*
>
> *E-Commerce Specialist*
>
>
>
> *BiggLoyalty General Trading LLC. *
>
> *Sheikh Zayed Road, *
>
> *Nassima Tower Floor 2, *
>
> *Office Number: 204, *
>
> *PO Box:9865 Dubai-UAE*
>
> *Office  : +971 4 221 00 50 (UAE)*
>
> *Mobile: +971 55 828 864 (UAE)*
>
> *Web    : **www.biggloyalty.com* <http://www.biggloyalty.com/>
>
> **
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Wednesday, July 29, 2020 4:23 PM
> *To:* LLOYD SEQUEIRA <[email-masked]>; Orders Biggloyalty <
> [email-masked]>; Aneesha Kodial <[email-masked]>; Damla
> Kavak <[email-masked]>; VERONICA MAMON <[email-masked]>;
> Stanley Mathews <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Michael Rolle <
> [email-masked]>; Kenneth Nwaso <[email-masked]>;
> Abdelmohsen basha <[email-masked]>
> *Subject:* Order #600928110 // Sku :BGTL-LAVLVOTC29K2YES // Name :Lava
> Cast Iron Casserole 23 x 29cm Green Elliptic Pot w/ Lid // DAMAGED
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Return Reason:received_damaged_not_as_new
> Comments :damage on the side
>
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Stay HOME Stay SAFE…
>
> Best Regards,
>
> Den mark
>
>