Subject: RE: Missing Parts // Order #200289453
From: <[email-masked]>
To: "'Omar Khaled'" <[email-masked]>
Cc: "'customer care'" <[email-masked]>
Date: Wed, 29 Jul 2020 15:29:08 +0400
List-Id: <ccteam.mumzworld.com>

Hi Omar,

Can you give me a quick call – 0553001469. 

Thanks and Regards,

Husain Poonawala

Mob: +971 55 3001469

Email:  <mailto:[email-masked]> [email-masked]

Web:    <http://www.playsmartme.com/> www.playsmartme.com

From: Omar Khaled <[email-masked]> 
Sent: Wednesday, July 29, 2020 1:04 PM
To: Husain <[email-masked]>
Cc: customer care <[email-masked]>
Subject: Re: Missing Parts // Order #200289453

Dear Husain,

Thanks for the updates, and will let the customer wait until you check from your end.

Regards,

Omar Khaled

On Wed, Jul 29, 2020 at 10:56 AM <[email-masked] <mailto:[email-masked]> > wrote:

Hi Omar,

We will fulfill this, let me confirm with my team if we can send across the missing items tomorrow.

Thanks and Regards,

Husain Poonawala

Mob: +971 55 3001469

Email:  <mailto:[email-masked]> [email-masked]

Web:    <http://www.playsmartme.com/> www.playsmartme.com

From: Omar Khaled <[email-masked] <mailto:[email-masked]> > 
Sent: Wednesday, July 29, 2020 11:05 AM
To: Husain <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >
Subject: Re: Missing Parts // Order #200289453

Dear Husain,

Any updates regarding this case ?

As per the customer is following up asking about the missing parts.

Regards,

Omar Khaled

On Mon, Jul 27, 2020 at 8:07 AM Omar Khaled <[email-masked] <mailto:[email-masked]> > wrote:

Dear Husain,

Kindly check the PO : POMUMZ_DXB194371
As per your request.

Regards,

Omar Khaled

On Sun, Jul 26, 2020 at 4:31 PM Husain <[email-masked] <mailto:[email-masked]> > wrote:

Hi Omar,

Yes it is a bundle Item.

Kindly confirm the PO number so I can check with my team.

Thanks and Regards,

Husain Poonawala

Mob: +971 55 3001469

Email:  <mailto:[email-masked]> [email-masked]

Web:    <http://www.playsmartme.com/> www.playsmartme.com

From: Omar Khaled <[email-masked] <mailto:[email-masked]> > 
Sent: Sunday, July 26, 2020 3:57 PM
To: [email-masked] <mailto:[email-masked]> 
Cc: customer care <[email-masked] <mailto:[email-masked]> >
Subject: Missing Parts // Order #200289453

Dear Team,

Kindly need your assistance regarding the below case : 

Order no. #200289453

Item : Badabulle - Bathtub, Eye Protector & Ocean Animals Toys Set

SKU : PS-BAB017005-PR

Customer placed an order with this item from us, but she received it with missing parts, you can check the screenshot for checking.

 

As per this item was already received sealed from your side, and the customer is asking about them.

Thanks & Regards,

Omar Khaled