Subject: Re: Missing Items 600884532
From: Vipul Arora <[email-masked]>
To: Mary Anne Agapito <[email-masked]>
Cc: Vipin Raj <[email-masked]>, Jaymar Tolentino <[email-masked]>, Mostafa Said <[email-masked]>, Anas nazzal <[email-masked]>, "Outbound.fc" <[email-masked]>, Syed Yakoob <[email-masked]>, Muhammad Habib <[email-masked]>, Mohit Caleb <[email-masked]>, Ashish Nair <[email-masked]>, customer care <[email-masked]>, Shady Elgendy <[email-masked]>, Mohamed Magdy <[email-masked]>, Edel Saballa <[email-masked]>
Date: Wed, 29 Jul 2020 15:19:25 +0400
List-Id: <ccteam.mumzworld.com>

@Jaymar Tolentino <[email-masked]> : Kindly help here to resolve
customer issue on priority
ᐧ

On Wed, 29 Jul 2020 at 14:25, Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> The customer called again, aside from the  Rudolfs - Pear Prune Smoothie
> For Babies 110g - Pack Of 6, which was already been resolved, she is
> complaining about the item below
>
> 600884532_1 HTCO-1610037
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1140969> Rudolfs
> - Organic Pear, Blueberry Oat Porridge Smoothie 110g - Pack Of 6
>
> As per the customer, she only received 2 pieces instead of 12 pieces. She
> is extremely upset and doesn't want to hang up unless confirmed.
>
> Please check and advise. Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Wed, Jul 8, 2020 at 1:32 PM Vipul Arora <[email-masked]> wrote:
>
>> Dear Jaymar,
>>
>> Today vendor delivered 12 pieces which is 2 qty as per our PO. So total
>> qty delivered till now is 4 as bundle and we still need 8 qty as bundle
>> that 48 pieces single.
>>
>> One more SKU *HTCO-1610037 * in the same PO was sent wrong by the
>> vendor. We need 20 qty as a bundle they delivered 20 pieces as single. So
>> kindly ask them to deliver 100 pieces single to fix the quantity.
>>
>> @Vipin Raj <[email-masked]> : Kindly send missing quantity to
>> customer
>>
>> Thanks
>> Vipul
>>
>> On Wed, 8 Jul 2020 at 09:49, Mohamed Magdy <[email-masked]> wrote:
>>
>>> @Jaymar Tolentino <[email-masked]> ,,What will be the update then?
>>>
>>> On Tue, Jul 7, 2020 at 11:19 AM Vipul Arora <[email-masked]> wrote:
>>>
>>>> Dear Jaymar
>>>>
>>>> PO is already mentioned in the mail as I said earlier while
>>>> receiving vendor brought OLD PO in which description was not for single not
>>>> for the bundle.
>>>>
>>>> POMUMZ_DXB205107  for your reference.
>>>>
>>>> Thanks
>>>> Vipul
>>>>
>>>>
>>>>
>>>> On Tue, 7 Jul 2020 at 11:14, Jaymar Tolentino <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dear Vipul,
>>>>>
>>>>> Could you please provide the PO in which you have received the
>>>>> incomplete bundle?
>>>>>
>>>>> Vendor is saying they have supplied correct qty as per the invoices
>>>>> provided.
>>>>>
>>>>>
>>>>> *Jaymar Tolentino*
>>>>> Logistics Executive
>>>>>
>>>>> *P* +971 4 433 1360   *E* [email-masked]
>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>> Dubai, UAE
>>>>>
>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>> <https://twitter.com/mumzworld>
>>>>>
>>>>>  <https://www.mumzworld.com/en/>
>>>>>
>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>
>>>>>
>>>>> On Tue, Jul 7, 2020 at 8:40 AM Mohamed Magdy <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @Jaymar Tolentino <[email-masked]> ...Any update here please?
>>>>>>
>>>>>>
>>>>>> Thanks
>>>>>>
>>>>>> On Mon, Jul 6, 2020 at 10:12 AM Vipul Arora <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> @Mohamed Magdy <[email-masked]> Still waiting for Jaymar to
>>>>>>> update
>>>>>>>
>>>>>>> @Jaymar Tolentino <[email-masked]> Kindly update here
>>>>>>>
>>>>>>> On Mon, 6 Jul 2020 at 10:03, Mohamed Magdy <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Are we done here?
>>>>>>>>
>>>>>>>> On Sat, Jul 4, 2020 at 3:17 PM Mostafa Said <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> +Vipul Arora <[email-masked]> Could you please update here.
>>>>>>>>>
>>>>>>>>> On Fri, Jul 3, 2020 at 9:28 AM Anas nazzal <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Dear Team,
>>>>>>>>>>
>>>>>>>>>> Kindly share the latest update for the below customer.
>>>>>>>>>>
>>>>>>>>>> Best Regards,
>>>>>>>>>> Anas Nazzal
>>>>>>>>>>
>>>>>>>>>> On Fri, Jun 26, 2020 at 12:33 PM Vipul Arora <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> Dear Jaymar,
>>>>>>>>>>>
>>>>>>>>>>> We received it as single piece as you can check attached PO also
>>>>>>>>>>> description is old due to which receiver received as a single piece
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Fri, Jun 26, 2020, 10:42 Ashish Nair <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> @Vipul Arora <[email-masked]>  - Please update regarding
>>>>>>>>>>>> the subject missing pcs.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> *Ashish.S.Nair*
>>>>>>>>>>>> Inventory Controller
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> *E* [email-masked]
>>>>>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box
>>>>>>>>>>>> 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>>>>>>
>>>>>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>>>>>
>>>>>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>>>>>
>>>>>>>>>>>> Confidentiality Notice: This e-mail message, including any
>>>>>>>>>>>> attachments, is for the sole use of the intended recipient(s) and may
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>>>>>>>>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>>>>>>>>> Please consider the environment before printing this e-mail.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Fri, Jun 26, 2020 at 9:51 AM Anas nazzal <[email-masked]>
>>>>>>>>>>>> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Dear Team,
>>>>>>>>>>>>>
>>>>>>>>>>>>> KIndly assist with the below customer.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>> Anas Nazzal
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Tue, Jun 23, 2020 at 9:30 AM Anas nazzal <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Dear All,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Kindly assist with the below as the customer called again to
>>>>>>>>>>>>>> follow up.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Best Regard,
>>>>>>>>>>>>>> Anas Nazzal
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>>>>>>>>>>>> www.avast.com
>>>>>>>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>>>>>>>>> <#m_-8671415310062264812_m_8554299243045840330_m_8630358133244413955_m_1384866646611878530_m_4139546796514448106_m_2615111190274186376_m_603085353604604163_m_7156588464432068775_m_-5533579562418208306_m_-4134292194138220425_m_-2766511847062653496_m_1640692495640244575_m_-2854117899017669703_m_2174649429300084725_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Mon, Jun 22, 2020 at 10:44 AM Shek Hussain <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Dear Jaymar
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> As per PO we supplied and your receiving team also received
>>>>>>>>>>>>>>> as per PO. For your reference please check the our invoice copy.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Its clear from our side we supplied correct.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Please see the invoice there is no cutting.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *Thanks, and Regards*
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Shek Hussain
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> E-Commerce Sales Executive
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hassani Trading Co.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> +971564098684
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> PO Box : 286
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Dubai investment Park-1
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *From:* Jaymar Tolentino <[email-masked]>
>>>>>>>>>>>>>>> *Sent:* 21 June 2020 9:22 PM
>>>>>>>>>>>>>>> *To:* Shek Hussain <[email-masked]>
>>>>>>>>>>>>>>> *Cc:* Ashish Nair <[email-masked]>; Muhammad Habib <
>>>>>>>>>>>>>>> [email-masked]>; Hyacinth Joyce <[email-masked]>;
>>>>>>>>>>>>>>> Outbound.fc <[email-masked]>; Mohit Caleb <
>>>>>>>>>>>>>>> [email-masked]>; Syed Yakoob <[email-masked]>;
>>>>>>>>>>>>>>> customer care <[email-masked]>; Talal Haroun <
>>>>>>>>>>>>>>> [email-masked]>; Kanika Munjal <
>>>>>>>>>>>>>>> [email-masked]>; Vipul Arora <[email-masked]>
>>>>>>>>>>>>>>> *Subject:* Re: Missing Items 600884532
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hi Shek,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Please see below PO for your reference.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> POMUMZ_DXB205107 Hassani Trading Co
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *Jaymar Tolentino*
>>>>>>>>>>>>>>> Logistics Executive
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *P* +971 4 433 1360   *E* [email-masked]
>>>>>>>>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box
>>>>>>>>>>>>>>> 500245, Dubai, UAE
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>  <https://www.instagram.com/mumzworldcom/>
>>>>>>>>>>>>>>>   <https://www.facebook.com/mumzworld> [image:
>>>>>>>>>>>>>>> youtube] <https://www.youtube.com/user/MumZworld> [image:
>>>>>>>>>>>>>>> snapchat] <https://www.snapchat.com/add/mumzworld.com> [image:
>>>>>>>>>>>>>>> twitter] <https://twitter.com/mumzworld>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Sun, Jun 21, 2020 at 7:18 PM Shek Hussain <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Dear Jaymar
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Yes we are always ready to support you
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Please shared the PO reference I will investigate and Update
>>>>>>>>>>>>>>> you morning.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *Thanks, and Regards*
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Shek Hussain
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> E-Commerce Sales Executive
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hassani Trading Co.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> +971564098684
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> PO Box : 286
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Dubai investment Park-1
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *From:* Jaymar Tolentino <[email-masked]>
>>>>>>>>>>>>>>> *Sent:* 21 June 2020 4:09 PM
>>>>>>>>>>>>>>> *To:* Shek Hussain <[email-masked]>
>>>>>>>>>>>>>>> *Cc:* Ashish Nair <[email-masked]>; Muhammad Habib <
>>>>>>>>>>>>>>> [email-masked]>; Hyacinth Joyce <[email-masked]>;
>>>>>>>>>>>>>>> Outbound.fc <[email-masked]>; Mohit Caleb <
>>>>>>>>>>>>>>> [email-masked]>; Syed Yakoob <[email-masked]>;
>>>>>>>>>>>>>>> customer care <[email-masked]>; Talal Haroun <
>>>>>>>>>>>>>>> [email-masked]>; MISOperation <[email-masked]>;
>>>>>>>>>>>>>>> Kanika Munjal <[email-masked]>; Vipul Arora <
>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>> *Subject:* Re: Missing Items 600884532
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hi Shek,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Please support the customer on the below issue. Kindly
>>>>>>>>>>>>>>> include it for tom delivery.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *Jaymar Tolentino*
>>>>>>>>>>>>>>> Logistics Executive
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *P* +971 4 433 1360   *E* [email-masked]
>>>>>>>>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box
>>>>>>>>>>>>>>> 500245, Dubai, UAE
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>  <https://www.instagram.com/mumzworldcom/>
>>>>>>>>>>>>>>>   <https://www.facebook.com/mumzworld> [image:
>>>>>>>>>>>>>>> youtube] <https://www.youtube.com/user/MumZworld> [image:
>>>>>>>>>>>>>>> snapchat] <https://www.snapchat.com/add/mumzworld.com> [image:
>>>>>>>>>>>>>>> twitter] <https://twitter.com/mumzworld>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Sun, Jun 21, 2020 at 3:59 PM Vipul Arora <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Dear Ashish,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> We received it as a single item because the description was
>>>>>>>>>>>>>>> changed on the 3rd of June as pack of 6 post PO creation. Vendor brought
>>>>>>>>>>>>>>> printed PO as Single piece and we received the same as single.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> @Jaymar Tolentino <[email-masked]> : Kindly check
>>>>>>>>>>>>>>> with vendor to supply short qty against PO.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Vipul
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Sun, 21 Jun 2020 at 14:40, Ashish Nair <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hi Habib,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Please be informed that the missing pcs were not physically
>>>>>>>>>>>>>>> found.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> @Vipul Arora <[email-masked]>  - please have a look
>>>>>>>>>>>>>>> into this subject matter & give ur feedback.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *Ashish.S.Nair*
>>>>>>>>>>>>>>> Inventory Controller
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *E* [email-masked]
>>>>>>>>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box
>>>>>>>>>>>>>>> 500245, Dubai, UAE
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>  <https://www.instagram.com/mumzworldcom/>
>>>>>>>>>>>>>>>   <https://www.facebook.com/mumzworld> [image:
>>>>>>>>>>>>>>> youtube] <https://www.youtube.com/user/MumZworld> [image:
>>>>>>>>>>>>>>> snapchat] <https://www.snapchat.com/add/mumzworld.com> [image:
>>>>>>>>>>>>>>> twitter] <https://twitter.com/mumzworld>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Confidentiality Notice: This e-mail message, including any
>>>>>>>>>>>>>>> attachments, is for the sole use of the intended recipient(s) and may
>>>>>>>>>>>>>>> contain confidential and privileged information. Any unauthorized review,
>>>>>>>>>>>>>>> use, disclosure or distribution of this information is prohibited, and may
>>>>>>>>>>>>>>> be punishable by law. If this was sent to you in error, please notify the
>>>>>>>>>>>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>>>>>>>>>>>> Please consider the environment before printing this e-mail.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Sun, Jun 21, 2020 at 1:29 PM Muhammad Habib <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> @Ashish Nair <[email-masked]>  please help her.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Sun, Jun 21, 2020 at 2:21 PM Hyacinth Joyce <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hi team,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> The customer called again to follow up.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> @Muhammad Habib <[email-masked]> The item in our
>>>>>>>>>>>>>>> website shows that it is a pack of 6. In a single order the customer should
>>>>>>>>>>>>>>> receive 6 packs/qty of the item.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Kindly check and advise asap.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Sun, 14 Jun 2020 at 09:34, 'Jayson Reyes (Mumzworld
>>>>>>>>>>>>>>> Catalogue)' via customer care <[email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> ##- Please type your reply above this line -##
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> You are registered as a CC on this request (1123603). Reply
>>>>>>>>>>>>>>> to this email to add a comment to the request.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *Jayson Reyes* (Mumzworld.com)
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Jun 14, 2020, 9:34:39 AM GMT+4
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hi,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Please see attached screenshot from vendor sheet
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Jayson Reyes
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> m: +971 50 460 55 13 │ p:  +971 (0)4 245 1331 │ e:
>>>>>>>>>>>>>>> [email-masked] │ w: www.mumzworld.com
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *Anas* (Mumzworld.com)
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Jun 13, 2020, 3:37:58 PM GMT+4
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Dear Team,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Kindly advise as the product Rudolfs - Pear Prune Smoothie
>>>>>>>>>>>>>>> For Babies 110g - Pack Of 6 is showing in our website as pack of 6.
>>>>>>>>>>>>>>> Please find the below screenshot for the same
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Virus-free. www.avast.com (
>>>>>>>>>>>>>>> https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail
>>>>>>>>>>>>>>> )
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Sat, Jun 13, 2020 at 3:07 PM Muhammad Habib <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Dear Anas,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Rudolfs - Pear Prune Smoothie For Babies 110g - Pack Of 6
>>>>>>>>>>>>>>> I pc was ordered and the same was picked and packed.
>>>>>>>>>>>>>>> Further for your action please.
>>>>>>>>>>>>>>> Screenshot attached for your reference.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Sat, Jun 13, 2020 at 3:31 PM Anas nazzal <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Dear Team,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> The below customer complained that only pack has been
>>>>>>>>>>>>>>> delivered pack has been delivered from Rudolfs - Pear Prune Smoothie For
>>>>>>>>>>>>>>> Babies 110g - Pack Of 6
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Order Number 600884532
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Best regards,
>>>>>>>>>>>>>>> Anas Nazzal
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Virus-free. www.avast.com (
>>>>>>>>>>>>>>> https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail
>>>>>>>>>>>>>>> )
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> --
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>>>>>>>>>>>>>>> (
>>>>>>>>>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAHLAr_sq4ZDgKLGjj%2BjT%2B41KJBkA1ySevi9BgH6TGnWW3V6Q7g%40mail.gmail.com?utm_medium=email&utm_source=footer)
>>>>>>>>>>>>>>> .
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thanks & regards,
>>>>>>>>>>>>>>>
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>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thanks & regards,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
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