Subject: Re: Tommee Tippee Quick Cook Baby Food Steamer Blender-White
From: Ashley Fernandes <[email-masked]>
To: Ekta Jesswani <[email-masked]>
Cc: Michaela Manibo <[email-masked]>, customer care <[email-masked]>, Abigail Nicole Capinpin <[email-masked]>, RP Singh TrucareFzc <[email-masked]>, Avinash TrucareFzc <[email-masked]>, Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>
Date: Wed, 29 Jul 2020 14:42:30 +0400
List-Id: <ccteam.mumzworld.com>

++ @Ekta Jesswani <[email-masked]>

Dear Ekta,

Good Day!

Please advise how to proceed. Do we need to create a new SO for the spare
part (FOC) for shipping purpose?

Thanks and Regards,

*Ashley Fernandes*

Logistics Executive

*P* +971 4 245 1358      *M* +971 56 948 3116       *E* [email-masked]

*A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

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On Wed, Jul 29, 2020 at 2:37 PM Ashley Fernandes <[email-masked]>
wrote:

> Thank you so much Mr. RP for your kind gesture, well appreciated!
> Hopefully, we'll convert her into a MW customer 🤞
>
> @Denmark A <[email-masked]> : Are we able to ship the spare part
> to this customer without any reference SO# as the customer is not a
> Mumzworld customer?
>
> @Michaela Manibo <[email-masked]> : Please provide the
> complete shipping address for the delivery once Denmark confirms.
>
> Thanks and Regards,
>
> *Ashley Fernandes*
>
> Logistics Executive
>
>
> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
> mumzworld.com
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
> On Wed, Jul 29, 2020 at 12:22 PM RP Singh TrucareFzc <
> [email-masked]> wrote:
>
>> Hi Michaela,
>>
>>
>>
>> It's fine. We will give free of cost to customer. I hope the customer
>> becomes a Mumzworld customer forever.
>>
>>
>>
>> You will get the spare part tomorrow.
>>
>>
>>
>> Regards,
>>
>>
>>
>> *R.P.Singh*
>>
>> *Sales Manager*
>>
>>
>> *Trucare FZC*
>>
>> *1J/12-1,Hamriyah free zone,*
>>
>> *PO Box 42106,Sharjah (UAE)*
>>
>> *Tel: +971 6 5263945   Fax: +971 6 5263946*
>>
>> *Mob : 055-4745256 *
>>
>> [email-masked]* <[email-masked]>
>>
>> *www.trucare.co* <http://www.trucare.co>
>>
>>
>>
>> *From:* Michaela Manibo [mailto:[email-masked]]
>> *Sent:* Wednesday, July 29, 2020 12:04 PM
>> *To:* RP Singh TrucareFzc <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Avinash TrucareFzc <
>> [email-masked]>; Denmark A <[email-masked]>; Ashley
>> Fernandes <[email-masked]>
>> *Subject:* Re: Tommee Tippee Quick Cook Baby Food Steamer Blender-White
>>
>>
>>
>> Hi Rp,
>>
>> The customer did not buy it from us but he is interested in buying the
>> blade.
>>
>> Please advise the cost of it.
>>
>> @Ashley Fernandes <[email-masked]> please advise how we can help
>> the customer purchase it
>>
>> Thanks
>>
>>
>>
>>
>>
>>
>> On Wed, Jul 29, 2020 at 9:59 AM RP Singh TrucareFzc <
>> [email-masked]> wrote:
>>
>> Hi Michaela,
>>
>>
>>
>> I will arrange to send a jar ( FOC) to your warehouse, they will receive
>> it tomorrow.
>>
>> It will be handed over to Denmark. Please suggest if there is any case #
>> for this complaint which we will mention on the spare part.
>>
>>
>>
>> Waiting to hear from you.
>>
>>
>>
>> Thanks and Regards,
>>
>>
>>
>>
>>
>> *R.P.Singh*
>>
>> *Sales Manager*
>>
>>
>> *Trucare FZC*
>>
>> *1J/12-1,Hamriyah free zone,*
>>
>> *PO Box 42106,Sharjah (UAE)*
>>
>> *Tel: +971 6 5263945   Fax: +971 6 5263946*
>>
>> *Mob : 055-4745256 *
>>
>> [email-masked]* <[email-masked]>
>>
>> *www.trucare.co* <http://www.trucare.co>
>>
>>
>>
>> *From:* Michaela Manibo [mailto:[email-masked]]
>> *Sent:* Wednesday, July 29, 2020 9:36 AM
>> *To:* RP Singh TrucareFzc <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Avinash TrucareFzc <
>> [email-masked]>
>> *Subject:* Re: Tommee Tippee Quick Cook Baby Food Steamer Blender-White
>>
>>
>>
>> Hi,
>>
>> Good morning.  Thank you for your response.
>>
>> Yes, the customer is looking for the blade for this item.
>>
>> How can we have it purchased by the customer?
>>
>> Thanks
>>
>>
>>
>> On Sun, Jul 26, 2020 at 10:26 AM RP Singh TrucareFzc <
>> [email-masked]> wrote:
>>
>> Hi Michaela,
>>
>>
>>
>> In reply to your mail, I have seen that you have sent picture of old Food
>> and Steam Blender, which is discontinued.
>>
>>
>>
>> But we still have spare part for this item.
>>
>>
>>
>> Please confirm if your customer is looking for blade for this item ?
>>
>>
>>
>> Waiting to hear from you.
>>
>>
>>
>>
>>
>> *R.P.Singh*
>>
>> *Sales Manager*
>>
>>
>> *Trucare FZC*
>>
>> *1J/12-1,Hamriyah free zone,*
>>
>> *PO Box 42106,Sharjah (UAE)*
>>
>> *Tel: +971 6 5263945   Fax: +971 6 5263946*
>>
>> *Mob : 055-4745256 *
>>
>> [email-masked]* <[email-masked]>
>>
>> *www.trucare.co* <http://www.trucare.co>
>>
>>
>>
>> *From:* Michaela Manibo [mailto:[email-masked]]
>> *Sent:* Saturday, July 25, 2020 4:56 PM
>> *To:* RP Singh TrucareFzc <[email-masked]>
>> *Cc:* customer care <[email-masked]>
>> *Subject:* Tommee Tippee Quick Cook Baby Food Steamer Blender-White
>>
>>
>>
>> Hi Team,
>>
>> Good afternoon.
>>
>> Please advise if we can offer spare parts for this item below. The
>> customer needs the blade and the ceiling filler. If not, may we know where
>> the customer can purchase it?
>>
>>
>>
>>
>> Thank you.
>>
>>