Subject: Re: Order #600906497 // Sku :AL-34108BW-BLUE // Name :Bestway - Float Lil Animal - Blue // DAMAGED
From: "Alina D'Souza" <[email-masked]>
To: Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>, Mostafa saad <[email-masked]>, Mohamed Magdy <[email-masked]>, Sagar Khawani <[email-masked]>
Cc: customer care <[email-masked]>, Shady Elgendy <[email-masked]>
Date: Wed, 29 Jul 2020 14:14:31 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

The cra is pushed to Closed and showing reshipped

As we have the item still with us customer needs a refund kindly advise if
we have the item and will process the refund

@Sagar Khawani <[email-masked]> cra is closed reship item with us can
you process the refund

Regards,
Alina

On Tue, Jul 21, 2020 at 11:14 AM Alina D'Souza <[email-masked]> wrote:

> Hi Denmark/ Mostafa,
>
> Customer said that not in the country and needs a refund
>
> Did we receive the item back from the courier company?
>
> Regards,
> Alina
>
> On Mon, Jul 20, 2020 at 12:27 PM Denmark A <[email-masked]> wrote:
>
>> Dear Nikil,
>>
>> Thank you.
>>
>> Regards,
>> Den mark
>>
>> On Mon, Jul 20, 2020 at 12:11 PM Nikil <[email-masked]> wrote:
>>
>>> Dear Denmark,
>>>
>>>
>>>
>>> I’m sending blue color today with our driver. Please collect from
>>> receiving area and return me back pink color.
>>>
>>>
>>>
>>>
>>>
>>> Thanks,
>>>
>>> Nikil poojary
>>>
>>>  <http://atiqliusie.com/>
>>>
>>> *ALGT Middle East - A Liusie General Trading *|   PO BOX 7297  |   Plot
>>> # C.22 Dubai Production City |
>>>
>>> Dubai, United Arab Emirates |    Tel: +971 4 2476762   |  Fax: +971 4
>>> 2476769  | Mobile: +971 527480139
>>>
>>> www.algt-me.com
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Denmark A [mailto:[email-masked]]
>>> *Sent:* Monday, July 20, 2020 12:03 PM
>>> *To:* Maricris <[email-masked]>; Ivy <[email-masked]>
>>> *Cc:* Arjun <[email-masked]>; customer care <[email-masked]>;
>>> Returns.fc <[email-masked]>; Samran Iftikhar <
>>> [email-masked]>; Alina D'Souza <[email-masked]>; Abdelmohsen
>>> basha <[email-masked]>; Nikil <[email-masked]>
>>> *Subject:* Re: Order #600906497 // Sku :AL-34108BW-BLUE // Name
>>> :Bestway - Float Lil Animal - Blue // DAMAGED
>>>
>>>
>>>
>>> Dear Maricris and Ivy,
>>>
>>>
>>>
>>> Please look into this case we received pink instead of blue. thank you.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Sun, Jul 19, 2020 at 2:38 PM Denmark A <[email-masked]> wrote:
>>>
>>> Dear Nikil,
>>>
>>>
>>>
>>> Please be informed upon checking the item, we received color pink
>>> instead of blue as per customer order.
>>>
>>> Please replace it with the blue color thank you.
>>>
>>>
>>>
>>> Regards,
>>>
>>>
>>>
>>> On Sun, Jul 19, 2020 at 2:30 PM Denmark A <[email-masked]> wrote:
>>>
>>> Dear Nikil,
>>>
>>>
>>>
>>> Replacement item received  with thanks.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Sun, Jul 19, 2020 at 9:00 AM Nikil <[email-masked]> wrote:
>>>
>>> Dear Maricris,
>>>
>>>
>>>
>>> We received defected stock.
>>>
>>>
>>>
>>> We will replace new product today.
>>>
>>>
>>>
>>>
>>>
>>> Thanks,
>>>
>>> Nikil poojary
>>>
>>>  <http://atiqliusie.com/>
>>>
>>> *ALGT Middle East - A Liusie General Trading *|   PO BOX 7297  |   Plot
>>> # C.22 Dubai Production City |
>>>
>>> Dubai, United Arab Emirates |    Tel: +971 4 2476762   |  Fax: +971 4
>>> 2476769  | Mobile: +971 527480139
>>>
>>> www.algt-me.com
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Maricris [mailto:[email-masked]]
>>> *Sent:* Thursday, July 16, 2020 12:58 PM
>>> *To:* 'Denmark A' <[email-masked]>; Arjun <[email-masked]>;
>>> Nikil <[email-masked]>
>>> *Cc:* 'customer care' <[email-masked]>; 'Returns.fc' <
>>> [email-masked]>; 'Samran Iftikhar' <[email-masked]>;
>>> 'Alina D'Souza' <[email-masked]>; 'Abdelmohsen basha' <
>>> [email-masked]>
>>> *Subject:* RE: Order #600906497 // Sku :AL-34108BW-BLUE // Name
>>> :Bestway - Float Lil Animal - Blue // DAMAGED
>>>
>>>
>>>
>>> Hi Denmark,
>>>
>>>
>>>
>>> Please return the item back to our warehouse for evaluation.
>>>
>>>
>>>
>>> @Nikil/Arjun,
>>>
>>>
>>>
>>> Kindly check the item once received and do the needful.
>>>
>>>
>>>
>>> Thanks.
>>>
>>>
>>>
>>> *BEST REGARDS**...*?
>>>
>>> *Maricris Pati*
>>>
>>>
>>>
>>>
>>>
>>>
>>> *ALGT Middle East - A Liusie General Trading *|   PO BOX 7297  |   Plot
>>> # C.22 Dubai Production City , opp Sign Work |
>>>
>>> Dubai, United Arab Emirates |    Tel: +971 4 2476739    |  Fax: +971 4
>>> 2476799  | Mobile : +971 566454542
>>>
>>> www.algt-me.com
>>>
>>>
>>>
>>> P *Save a tree. Please don't print this e-mail unless it's really
>>> necessary*
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Denmark A [mailto:[email-masked] <[email-masked]>]
>>>
>>> *Sent:* Thursday, July 16, 2020 12:52 PM
>>> *To:* Ivy <[email-masked]>; Maricris <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; Samran Iftikhar <[email-masked]>;
>>> Alina D'Souza <[email-masked]>; Abdelmohsen basha <
>>> [email-masked]>
>>> *Subject:* Order #600906497 // Sku :AL-34108BW-BLUE // Name :Bestway -
>>> Float Lil Animal - Blue // DAMAGED
>>>
>>>
>>>
>>> Dear Vendor,
>>>
>>>
>>>
>>> Please see the below customer complaint and allow us to send the item
>>> back to you for your further evaluation.
>>>
>>>
>>>
>>> Return Reason:doesnt_work_or_defective
>>> Comments :I blew it up to max but the umbrella doesn't go up at all.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> We appreciate your support in this matter, Thank you.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>