Subject: RE: Order #600767015 // Sku :WI-GF21116UK // Name :Geepas - 16'' 50W Pedestal Fan // Warranty Check
From: Faris Ali <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Returns.fc <[email-masked]>, customer care <[email-masked]>, Samran Iftikhar <[email-masked]>, "Abdelmohsen basha" <[email-masked]>, Alina D'Souza <[email-masked]>, "Mary Anne Agapito" <[email-masked]>
Date: Wed, 29 Jul 2020 08:40:33 +0000
List-Id: <ccteam.mumzworld.com>

Dear Denmark,

Yes, He can collect it from our service center..

Regards

Faris Ali

From: Denmark A <[email-masked]>
Sent: Wednesday, July 29, 2020 12:39 PM
To: Faris Ali <[email-masked]>
Cc: Returns.fc <[email-masked]>; customer care <[email-masked]>; Samran Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>; Alina D'Souza <[email-masked]>; Mary Anne Agapito <[email-masked]>
Subject: Re: Order #600767015 // Sku :WI-GF21116UK // Name :Geepas - 16'' 50W Pedestal Fan // Warranty Check

Dear Faris,

Could please send the item through our driver if they have collections from your side.

Regards,
Den mar

On Wed, Jul 29, 2020 at 10:28 AM Mary Anne Agapito <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

May we have an update on this, please?

The customer is extremely furious and doesn't want the item anymore and wants a refund asap.

Please confirm. Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Sun, Jul 26, 2020 at 1:48 PM Alina D'Souza <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,

Please ship the item asap

Regards,
Alina

On Sat, Jul 25, 2020 at 12:39 PM Faris Ali <[email-masked]<mailto:[email-masked]>> wrote:
Its ready…

From: Alina D'Souza <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 23, 2020 5:16 PM
To: Denmark A <[email-masked]<mailto:[email-masked]>>
Cc: Faris Ali <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600767015 // Sku :WI-GF21116UK // Name :Geepas - 16'' 50W Pedestal Fan // Warranty Check

Hi Team,

Any update on this?

Regards,
Alina

On Mon, Jul 20, 2020 at 1:56 PM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Dear Faris,

Item sent already.

Regards,
Den mark

On Mon, Jul 20, 2020 at 1:10 PM Faris Ali <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,

Please return the item to our service center.

Note: You should collect the job sheet when you are giving any products for service.

Regards

Faris Ali
Geepas

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 20, 2020 12:00 PM
To: Munavvir {Royalford Coordinator} <[email-masked]<mailto:[email-masked]>>; Faris Ali <[email-masked]<mailto:[email-masked]>>; Umesh PK {Geepas Online} <[email-masked]<mailto:[email-masked]>>; Muhammed Ijlal NS <[email-masked]<mailto:[email-masked]>>; Ramees P <[email-masked]<mailto:[email-masked]>>; Geepas Marketing <[email-masked]<mailto:[email-masked]>>; Olsenmark Marketing <[email-masked]<mailto:[email-masked]>>; Arafath {YL Online} <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600767015 // Sku :WI-GF21116UK // Name :Geepas - 16'' 50W Pedestal Fan // Warranty Check

Dear Umesh and Nihal,

Please respond and update.

Regards,
Den mark

On Wed, Jul 15, 2020 at 8:13 AM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation and assessment.

Return Reason:doesnt_work_or_defective
Comments :Switch not working

We appreciate your support in this matter, Thank you.

Regards,
Den mark