Subject: Re: Bundle Missing Quantity - Order No.600926546 and 600926549
From: Vipul Arora <[email-masked]>
To: Hyacinth Joyce <[email-masked]>
Cc: Anas nazzal <[email-masked]>, Erica Jane Serrano <[email-masked]>, Ashish Nair <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Mostafa Said <[email-masked]>, Muhammad Habib <[email-masked]>, Vipin Raj <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Mamdouh Younes <[email-masked]>
Date: Wed, 29 Jul 2020 12:38:56 +0400
List-Id: <ccteam.mumzworld.com>

Dear Hyacinth,

Missing item re-shipped to customer.

Thanks
Vipul

ᐧ

On Mon, 27 Jul 2020 at 10:45, Hyacinth Joyce <[email-masked]> wrote:

> Hi Vipul,
>
> Kindly update.
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Thu, 23 Jul 2020 at 15:54, Vipul Arora <[email-masked]> wrote:
>
>> Dear Hyacinth
>>
>> It is receiving mistake and we arranging missing from the vendor. Erica
>> will share ETA when we can get the missing item from vendor
>>
>> @Erica Jane Serrano <[email-masked]> : Please update once you get
>> ETA
>> ᐧ
>>
>> On Wed, 22 Jul 2020 at 12:49, Hyacinth Joyce <[email-masked]> wrote:
>>
>>> Hi Vipul,
>>>
>>> Do we have an update?
>>>
>>> Thank you.
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Tue, 21 Jul 2020 at 16:45, Vipul Arora <[email-masked]> wrote:
>>>
>>>> Dear Anas
>>>>
>>>> Please wait checking with vendor will get back to you by tomorrow.
>>>> ᐧ
>>>>
>>>> On Tue, 21 Jul 2020 at 14:16, Anas nazzal <[email-masked]> wrote:
>>>>
>>>>> Dear Team,
>>>>>
>>>>> Kindly assist with the below customer as he keeps calling to follow up.
>>>>>
>>>>> Best Regards,
>>>>> Anas Nazzal
>>>>>
>>>>> On Mon, Jul 20, 2020 at 11:11 AM Erica Jane Serrano <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Vipul,
>>>>>>
>>>>>> Still on discussion with the vendor and waiting for the Invoice copy
>>>>>> from their WH as I dont have the hard copy will revert within today.
>>>>>>
>>>>>> Thanks & Regards,
>>>>>>
>>>>>> *Erica Serrano*
>>>>>> Logistics Executive
>>>>>>
>>>>>> *P* +971 4 433 9455 Ext (1337)
>>>>>> *E* [email-masked] <[email-masked]>*
>>>>>>
>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>> Dubai, UAE
>>>>>>
>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>> <https://twitter.com/mumzworld>
>>>>>>
>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>
>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, Jul 20, 2020 at 11:07 AM Vipul Arora <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> +Erica Jane Serrano <[email-masked]> : as discussed yesterday
>>>>>>> please check with the vendor as he delivered single piece instead of bundle
>>>>>>> ᐧ
>>>>>>>
>>>>>>> On Mon, 20 Jul 2020 at 10:27, Hyacinth Joyce <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>> Do we have an update?
>>>>>>>>
>>>>>>>> Thank you.
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> *Joyce Alvarado*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, 19 Jul 2020 at 15:29, Ashish Nair <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Mohit,
>>>>>>>>>
>>>>>>>>> Please be informed that the missing packs is not physically
>>>>>>>>> available.
>>>>>>>>>
>>>>>>>>> @Vipul Arora <[email-masked]>  - please have a look into
>>>>>>>>> this subject case & give ur feedback.
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>>
>>>>>>>>> *Ashish.S.Nair*
>>>>>>>>> Inventory Controller
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *E* [email-masked]
>>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>>> Dubai, UAE
>>>>>>>>>
>>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>>>
>>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>>
>>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>>
>>>>>>>>> Confidentiality Notice: This e-mail message, including any
>>>>>>>>> attachments, is for the sole use of the intended recipient(s) and may
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>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sun, Jul 19, 2020 at 3:12 PM Mohit Caleb <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> +Ashish Nair <[email-masked]> - Kindly support in checking
>>>>>>>>>> the issue here.
>>>>>>>>>> ᐧ
>>>>>>>>>>
>>>>>>>>>> On Sun, Jul 19, 2020 at 2:47 PM Hyacinth Joyce <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi team,
>>>>>>>>>>>
>>>>>>>>>>> The customer placed the above orders for the below items. Each
>>>>>>>>>>> is supposed to be a pack of 10 however the customer received only 1 pack of
>>>>>>>>>>> each.
>>>>>>>>>>>
>>>>>>>>>>> Please see the below images for your reference.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> 600926546 TM-54029-502
>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1081042> Jacobs
>>>>>>>>>>> Espresso 12 Ristretto - 10 Packs of 10 Coffee Capsule 1
>>>>>>>>>>>
>>>>>>>>>>> 600926549 TM-54027-503
>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1081040> Jacobs
>>>>>>>>>>> Espresso 7 Classico - 10 Packs of 10 Coffee Capsules 1
>>>>>>>>>>>
>>>>>>>>>>> Kindly check and advise ASAP.
>>>>>>>>>>>
>>>>>>>>>>> Thank you.
>>>>>>>>>>>
>>>>>>>>>>> Best Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>>