Subject: Re: Order 600689479 ll Cool Wheels - Foldable Kick Scooter - Pink - MTC-FR58352
From: Denmark A <[email-masked]>
To: "Simba ." <[email-masked]>, Simba <[email-masked]>
Cc: [email-masked], Mostafa saad <[email-masked]>, Umang Mehrotra <[email-masked]>, Maria Katrina Bautista <[email-masked]>, Rabiqa mstc <[email-masked]>, customer care <[email-masked]>, Ashley Fernandes <[email-masked]>, Mohamed Magdy <[email-masked]>, Shady Elgendy <[email-masked]>, "Alina D'Souza" <[email-masked]>
Date: Wed, 29 Jul 2020 11:49:46 +0400
List-Id: <ccteam.mumzworld.com>

Dear Simba,

We need your assistance here and do update us also.

Regards,
Den mark

On Wed, Jul 29, 2020 at 11:46 AM Alina D'Souza <[email-masked]> wrote:

> Hi Denmark,
>
> No update received
>
> Case is since March, Please advise asap
>
> Regards,
> Alina
>
>
>
> On Tue, Jul 21, 2020 at 10:03 AM Denmark A <[email-masked]> wrote:
>
>> Dear Simba,
>>
>> Please share your feedback here. We will refund the customer and issue us
>> a credit note.
>>
>> Regards,
>> Den mark
>>
>> On Mon, Jul 20, 2020 at 4:28 PM Alina D'Souza <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> Are we shipping the item back to the customer ?
>>>
>>> Regards,
>>> Alina
>>>
>>> On Thu, Jul 16, 2020 at 12:15 PM Denmark A <[email-masked]>
>>> wrote:
>>>
>>>> Dear Simba,
>>>>
>>>> Update us where the  item, POD is one of the proof evidence that you
>>>> received the item and still item not yet received from our side.
>>>>
>>>> Regards,
>>>>
>>>> On Tue, Jun 30, 2020 at 12:11 PM Simba . <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Denmark,
>>>>>
>>>>> This POD will not be taken into consideration,the item is said to have
>>>>> been damaged beyond repair.
>>>>> Kindly use [email-masked] instead.
>>>>>
>>>>>
>>>>> Thanks & Regards,
>>>>>
>>>>> *Simbarashe Mawere*
>>>>>
>>>>> P.O Box 115161 | Dubai  |  UAE
>>>>>
>>>>> M:+971556595409 T:+971-43339050|F: +971-43339052
>>>>>
>>>>> E: [email-masked] <[email-masked]> | W:
>>>>> www.metelegance. <http://www.darvesh.com/>*net*
>>>>>
>>>>>
>>>>> On Tue, Jun 30, 2020 at 12:09 AM Denmark A <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear Simba,
>>>>>>
>>>>>> Please find the attached Signed POD for your reference.
>>>>>>
>>>>>> Regards,
>>>>>> Den mark
>>>>>>
>>>>>> On Tue, Jun 30, 2020 at 10:26 AM Mohamed Magdy <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> ANy update here?
>>>>>>>
>>>>>>> On Mon, Jun 29, 2020 at 8:29 AM Mohamed Magdy <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Any update on this please/
>>>>>>>>
>>>>>>>> On Sun, Jun 28, 2020 at 4:40 PM Simba . <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Denmark,
>>>>>>>>>
>>>>>>>>> This was not given back? I will check from the store and confirm
>>>>>>>>> by tomorrow.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thanks & Regards,
>>>>>>>>>
>>>>>>>>> *Simbarashe Mawere*
>>>>>>>>>
>>>>>>>>> P.O Box 115161 | Dubai  |  UAE
>>>>>>>>>
>>>>>>>>> M:+971556595409 T:+971-43339050|F: +971-43339052
>>>>>>>>>
>>>>>>>>> E: [email-masked] <[email-masked]> | W:
>>>>>>>>> www.metelegance. <http://www.darvesh.com/>*net*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sat, Jun 27, 2020 at 1:02 AM Denmark A <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Dear Simba,
>>>>>>>>>>
>>>>>>>>>> Please we need an update this was hand over to you last 05/30/2020
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Wed, Jun 24, 2020 at 4:36 PM Denmark A <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> Dear Team,
>>>>>>>>>>>
>>>>>>>>>>> Please update.
>>>>>>>>>>>
>>>>>>>>>>> Regards,
>>>>>>>>>>> Den mark
>>>>>>>>>>>
>>>>>>>>>>> On Tue, May 26, 2020 at 5:20 PM Alina D'Souza <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>>>
>>>>>>>>>>>> Please advise if the item has collected,  logged in twice for
>>>>>>>>>>>> collection
>>>>>>>>>>>>
>>>>>>>>>>>> Kindly advise and arrange if not
>>>>>>>>>>>>
>>>>>>>>>>>> Regards,
>>>>>>>>>>>> Alina
>>>>>>>>>>>>
>>>>>>>>>>>> On Sat, Mar 28, 2020 at 9:31 AM Simba . <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Maria,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Kindly send to our WH,we will do the needful as soon as
>>>>>>>>>>>>> possible.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thanks & Regards,
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Simbarashe Mawere*
>>>>>>>>>>>>>
>>>>>>>>>>>>> P.O Box 115161 | Dubai  |  UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>> M:+971556595409 T:+971-43339050|F: +971-43339052
>>>>>>>>>>>>>
>>>>>>>>>>>>> E: [email-masked] <[email-masked]> | W:
>>>>>>>>>>>>> www.metelegance. <http://www.darvesh.com/>*net*
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>>>>>>>>>>> www.avast.com
>>>>>>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>>>>>>>> <#m_-8891040683658368900_m_-8926548148038809367_m_-3754180750679026255_m_1932327980007565759_m_8465563732121437259_m_3980642715518930070_m_6277369570299231831_m_-8472983658428544231_m_3159471851209282368_m_3103858583145054500_m_2252149053163302238_m_1632942611489099614_m_7381443278852202808_m_2087713660758741337_m_4716808486174558720_m_-6090292895289023038_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Sat, Mar 28, 2020 at 9:24 AM Maria Katrina Bautista <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hello team,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Any update on this?
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Please advise.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Thu, 26 Mar 2020 at 18:41, Maria Katrina Bautista <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hello team,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> The customer purchased the item last January and while
>>>>>>>>>>>>>>> riding the scooter, it suddenly broke. Please see the video explanation
>>>>>>>>>>>>>>> attached.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> 600689479
>>>>>>>>>>>>>>> Cool Wheels - Foldable Kick Scooter - Pink
>>>>>>>>>>>>>>> MTC-FR58352
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Please advise if you can do an inspection and repair.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>>