Subject: RE: Address Update Order # 700235633, AWB: 6031687454 << Reference ID: 61359259 >>
From: Eugene Mugisa <[email-masked]>
To: Samiya Sheikh <[email-masked]>, Ronald Gaviola <[email-masked]>
Cc: Yaseen Shaqra <[email-masked]>, "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>, Sabid Ashraf Khan <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Naib Khan <[email-masked]>
Date: Wed, 29 Jul 2020 10:42:33 +0400
List-Id: <ccteam.mumzworld.com>

@Samiya Sheikh <[email-masked]>

The orders will be released today but in the interest of time, please place
new order for the customer so as not to affect the customer.

@Ronald Gaviola <[email-masked]> Please confirm once this is released

Best,

Eugene.

*From:* Samiya Sheikh <[email-masked]>
*Sent:* Wednesday, July 29, 2020 10:38 AM
*To:* Ronald Gaviola <[email-masked]>; Eugene Mugisa <
[email-masked]>
*Cc:* Yaseen Shaqra <[email-masked]>; Returns.fc <
[email-masked]>; Denmark A <[email-masked]>; Sabid Ashraf
Khan <[email-masked]>; lastmile <[email-masked]>; customer
care <[email-masked]>; Naib Khan <[email-masked]>
*Subject:* Re: Address Update Order # 700235633, AWB: 6031687454 <<
Reference ID: 61359259 >>

Hi Team,

Kindly update urgently.

Regards

On Wed, Jul 22, 2020 at 10:20 AM Samiya Sheikh <[email-masked]> wrote:

Hi Team,

Kindly approve to make a replacement order, customer cannot wait anymore.

Regards

On Thu, Jul 16, 2020 at 3:30 PM Eugene Mugisa <[email-masked]> wrote:

Yes @Hesham Hatem (DHL AE) <[email-masked]>

The duty account will be opened and the finance team is working to open it
but we need to sove the issue for the pending 180 shipments.

We have customers asking for refunds that need to be solved ASAP.

Best,

Eugene.

*From:* Hesham Hatem (DHL AE) <[email-masked]>
*Sent:* Thursday, July 16, 2020 12:20 PM
*To:* Ronald Gaviola <[email-masked]>; Yaseen Shaqra <
[email-masked]>; Eugene Mugisa <[email-masked]>
*Cc:* ae.mumzworld <[email-masked]>; Returns.fc <
[email-masked]>; Denmark A <[email-masked]>; Sabid Ashraf
Khan <[email-masked]>; lastmile <[email-masked]>; customer
care <[email-masked]>; Naib Khan <[email-masked]>
*Subject:* RE: Address Update Order # 700235633, AWB: 6031687454 <<
Reference ID: 61359259 >>

Ho Ronald &  Eugene,

We need your support to have the duty account opened to avoid the delay for
these cases.  The duty / VAT can’t be billed on freight account for any
inbound shipments.

Regards,

*Hesham* *Hatem*
Major Accounts Manager

DHL EXPRESS
P.O.Box 6252
Dubai
United Arab Emirates

Phone: +971 4 2924858
Mobile: +971 50 1898588

 <http://hcoronavirus.dhl/>

*From:* Ronald Gaviola [mailto:[email-masked] <[email-masked]>]
*Sent:* 16 July 2020 12:08
*To:* Yaseen Shaqra <[email-masked]>; Hesham Hatem (DHL AE) <
[email-masked]>
*Cc:* ae.mumzworld <[email-masked]>; Returns.fc <
[email-masked]>; Denmark A <[email-masked]>; Sabid Ashraf
Khan <[email-masked]>; lastmile <[email-masked]>; customer
care <[email-masked]>; Naib Khan <[email-masked]>
*Subject:* Re: Address Update Order # 700235633, AWB: 6031687454 <<
Reference ID: 61359259 >>

+Hesham Hatem (DHL AE) <[email-masked]>

We have so many complaints now for shipments that have not been returned to
us.

Please fix this and revert.

Regards,

Ronald

On Thu, Jul 16, 2020 at 12:05 PM Yaseen Shaqra <[email-masked]>
wrote:

@Ronald Gaviola <[email-masked]> Please assist to return the
shipment back to us

@Returns.fc <[email-masked]> @Denmark A
<[email-masked]> Please
confirm once the shipment is returned

On Wed, Jul 15, 2020 at 4:13 PM ae.mumzworld via customer care <
[email-masked]> wrote:

Dear Sabid,

Please note the shipment has been Returned under AWB# 6298634661 and
Curently on hold in Dubai for VAT payment of AED 21/-.

kindly Provide further instruction for delivery.

Should you require any further assistance, please contact me directly.

Best Regards,

*Mohamed Shabreen*

Key Account Advisor

DHL EXPRESS

P.O.Box 6252

Dubai

United Arab Emirates

600567567

>> *Original Message ...*
>> From: [email-masked]
>> To: [email-masked], [email-masked], [email-masked],
[email-masked]
>> Subject: Address Update Order # 700235633, AWB: 6031687454
>> Sent: Wed, 15 Jul 2020 08:11:09 UTC+04:00
>>
>>

Team DHL,
>> Kindly be noted about the address update of the order  # 700235633, AWB:
6031687454
>>

>>

House 7831A Way#881

Almawalh,Muscat

 Sultanat Of Oman
>>
>> SHIP PHONE
>>

96899759925
>>

>>

>>

Team Plz do the needful
>>
>> Regards
>> Sabid

>>

>>

>>

>>

>>

-- 

Best Regards,

*Yaseen Shaqra*

Customer Care Representative
p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

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