Subject: Re: Order #600825797 // Sku :JB-182884 // Name :Kenwood - Kitchen Machine KM636 // Warranty check
From: Mary Anne Agapito <[email-masked]>
To: Somanath Hiremath <[email-masked]>
Cc: customer care <[email-masked]>, Ronny Mekkandathil Sunny <[email-masked]>, Den Mark Yalung <[email-masked]>, Morgan Vaz <[email-masked]>, Abdelmohsen basha <[email-masked]>, Nadeem Ahmed Khan <[email-masked]>, Spare Parts <[email-masked]>, Mohamed Magdy <[email-masked]>, Lina Espinoza <[email-masked]>
Date: Wed, 29 Jul 2020 10:04:01 +0400
List-Id: <ccteam.mumzworld.com>

Hi Somanath,

Good Day!

May we have an update on the product details we are requesting, please?

Awaiting for your reply. Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, Jul 26, 2020 at 6:17 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Somanath,
>
> Thank you for your response but we need more information from you so we
> would be able to upload it in our system.
>
> Please provide us with the following :
>
> vendor sku - KW712208
> upc:
> item name:
> cost without vat:
> rrp without vat:
> image if possible.
>
> We hope to hear very soon from you. The customer keeps on following up. We
> are unable to bill the customer without those details.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sun, Jul 26, 2020 at 2:59 PM 'Lina Espinoza (Mumzworld Catalogue)' via
> customer care <[email-masked]> wrote:
>
>> ##- Please type your reply above this line -##
>>
>> You are registered as a CC on this request (1197079). Reply to this email
>> to add a comment to the request.
>>
>> *Lina Espinoza* (Mumzworld.com)
>>
>> Jul 26, 2020, 2:59 PM GMT+4
>> Hi Team,
>>
>> Please send us the following:
>>
>> vendor sku - KW712208
>> upc:
>> item name:
>> cost without vat:
>> rrp without vat:
>> image if possible.
>>
>> Thank you
>>
>> Regards,
>> Lina Espinoza
>>
>> p:  +971 (0)4 245 1331 │ e: [email-masked] │ w:
>> www.mumzworld.com
>>
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>> *Somanath Hiremath*
>>
>> Jul 26, 2020, 2:39 PM GMT+4
>>
>> Dear mary,
>>
>> Please find the below details for the spare part .
>>
>> Type:
>>
>> KW712208
>>
>> Family:
>>
>> Accessories
>>
>> Code:
>>
>> KW712208
>>
>> Regards
>>
>> Somanath
>>
>> Somanath Hiremath​
>> Assistant Technician
>> Jashanmal National Company LLC
>>
>> PO Box 1545 , Dubai , United Arab Emirates
>>
>> Tel: +971 4 3785700
>> [email-masked]
>> www.jashanmalgroup.com (https://www.jashanmalgroup.com/)
>>
>> From: Lina Espinoza (Mumzworld Catalogue) [mailto:
>> [email-masked]]
>> Sent: Sunday, July 26, 2020 2:22 PM
>> Cc: customer care <[email-masked]>; Ronny Mekkandathil Sunny <
>> [email-masked]>; Den Mark Yalung <[email-masked]>;
>> Morgan Vaz <[email-masked]>; Abdelmohsen basha <
>> [email-masked]>; Nadeem Ahmed Khan <[email-masked]>;
>> Somanath Hiremath <[email-masked]>; Spare Parts <
>> [email-masked]>; Mohamed Magdy <[email-masked]>
>> Subject: Re: Order #600825797 // Sku :JB-182884 // Name :Kenwood -
>> Kitchen Machine KM636 // Warranty check
>>
>> Attachment(s)
>> ~WRD000.jpg
>> <https://mumzworldhelp.zendesk.com/attachments/token/pCP8A251W6aZwR9Li0DLZa5Vy/?name=~WRD000.jpg>
>> image001.jpg
>> <https://mumzworldhelp.zendesk.com/attachments/token/fOtAanPo58jG593CbKuIYMRmP/?name=image001.jpg>
>> image334998.png
>> <https://mumzworldhelp.zendesk.com/attachments/token/SQoKqnJFawaKfMrnWQJ3n5aE9/?name=image334998.png>
>>
>> *Lina Espinoza* (Mumzworld.com)
>>
>> Jul 26, 2020, 2:21 PM GMT+4
>> Hi Nadeem,
>>
>> We would like to follow up on the SKU details of the item spare parts.
>> Please refer to my email last July 19 for your reference to the vendor
>> upload sheet.
>> ​
>>
>> Thank you
>>
>>
>> Regards,
>> Lina Espinoza
>>
>> p:  +971 (0)4 245 1331 │ e: [email-masked] │ w:
>> www.mumzworld.com
>>
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>> *Mary Anne Agapito* (Mumzworld.com)
>>
>> Jul 26, 2020, 1:55 PM GMT+4
>>
>> Hi Team,
>>
>> May we have an update on this, please?
>>
>> Please provide us the right SKU so we could bill the customer.
>>
>> Awaiting your reply.
>>
>> Thank you
>> Warm Regards,
>>
>> Mary Anne Agapito
>> Customer Care Representative
>> p: +971 (0)4 4339455 │ e: [email-masked] │ w: www.mumzworld.com (
>> http://www.mumzworld.com/)
>> a: Office B407-408, 4th Floor, Building 4, D3, Dubai Design District, PO
>> Box 500245, Dubai, UAE
>>
>> *Alina Dsouza* (Mumzworld.com)
>>
>> Jul 21, 2020, 5:34 PM GMT+4
>>
>> Hi Team,
>>
>> Place advise
>>
>> @Mary Anne Agapito please followup once received
>>
>> @Denmark A Kindly assist and advise if cra has to be closed
>>
>> Regards,
>> Alina
>>
>> Attachment(s)
>> image001.png
>> <https://mumzworldhelp.zendesk.com/attachments/token/HxMfrcDnG9P0aoQHkif0hbbnY/?name=image001.png>
>> image002.png
>> <https://mumzworldhelp.zendesk.com/attachments/token/efNNVxyWU9deJogE3RZuLt8He/?name=image002.png>
>> image763782.png
>> <https://mumzworldhelp.zendesk.com/attachments/token/5tEdAQkSqkTEYuaLKeuAh56AH/?name=image763782.png>
>>
>> *Lina Espinoza* (Mumzworld.com)
>>
>> Jul 20, 2020, 10:58 AM GMT+4
>> Dear Nadeem,
>>
>> A kind reminder on the below request.
>>
>> Thank you
>>
>> Regards,
>> Lina Espinoza
>>
>> p:  +971 (0)4 245 1331 │ e: [email-masked] │ w:
>> www.mumzworld.com
>>
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>> *Lina Espinoza* (Mumzworld.com)
>>
>> Jul 19, 2020, 4:04 PM GMT+4
>> Dear Nadeem,
>>
>> We would like to request for the details of the spare part below so we
>> can upload it in our system.
>> Please find attached the vendor upload sheet for your reference.
>>
>> Also, please send us the image reference for this item.
>>
>> Thank you
>>
>> Regards,
>> Lina Espinoza
>>
>> p:  +971 (0)4 245 1331 │ e: [email-masked] │ w:
>> www.mumzworld.com
>>
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>> Attachment(s)
>> MW - Vendor Upload Sheet.xlsx
>> <https://mumzworldhelp.zendesk.com/attachments/token/hVzH8gTS5j46gMaYqvIiIrZHX/?name=MW+-+Vendor+Upload+Sheet.xlsx>
>>
>> *Mary Anne Agapito* (Mumzworld.com)
>>
>> Jul 19, 2020, 1:52 PM GMT+4
>>
>> Hi Denmark,
>>
>> We need a specific SKU in order to place a new order, then the customer
>> could make a payment.
>>
>> @Catalogue Data - Do we have any specific SKU for the said spare part?
>>
>> Please assist. Thank you
>> Warm Regards,
>>
>> Mary Anne Agapito
>> Customer Care Representative
>> p: +971 (0)4 4339455 │ e: [email-masked] │ w: www.mumzworld.com (
>> http://www.mumzworld.com/)
>> a: Office B407-408, 4th Floor, Building 4, D3, Dubai Design District, PO
>> Box 500245, Dubai, UAE
>>
>> On Sun, Jul 19, 2020 at 11:51 AM Denmark A <[email-masked]> wrote:
>>
>> @Mary Anne Agapito Please advise and confirm with the customer to
>> proceed.
>>
>> Regards,
>> Den mark
>>
>> On Thu, Jul 16, 2020 at 4:07 PM Nadeem Ahmed Khan <
>> [email-masked]> wrote:
>>
>> Dear Mary Anne,
>>
>> You can collect this part from us and make payment.
>>
>> Aside to spare part team – Confirm availability of below mentioned part.
>> Image given in trail mail.
>>
>> Regards,
>>
>> Nadeem
>>
>> Nadeem Ahmed Khan​
>> Supervisor
>> Jashanmal National Company LLC
>>
>> PO Box 1545 , Dubai , United Arab Emirates
>>
>> Tel: +971 4 3785717 Ext:4717
>> [email-masked]
>> www.jashanmalgroup.com (https://www.jashanmalgroup.com/)
>>
>> From: Mary Anne Agapito [mailto:[email-masked]]
>> Sent: Thursday, July 16, 2020 12:36 PM
>> To: Nadeem Ahmed Khan <[email-masked]>
>> Cc: Alina D'Souza <[email-masked]>; customer care <
>> [email-masked]>; Morgan Vaz <[email-masked]>; Ronny
>> Mekkandathil Sunny <[email-masked]>; Mohamed Magdy <
>> [email-masked]>; Denmark A <[email-masked]>
>> Subject: Re: Order #600825797 // Sku :JB-182884 // Name :Kenwood -
>> Kitchen Machine KM636 // Warranty check
>>
>> Hi Nadeem,
>>
>> Apologies for the late reply.
>>
>> The customer agreed on the replacement but do you have the specific SKU
>> for that item so we can place the order? Otherwise, please advise us how
>> can the customer make a payment.
>>
>> Furthermore, the customer wants the damaged item to be returned to her as
>> well.
>>
>> Please advise. Thank you
>>
>> Warm Regards,
>>
>> Mary Anne Agapito
>> Customer Care Representative
>> p: +971 (0)4 4339455 │ e: [email-masked] │ w: www.mumzworld.com (
>> http://www.mumzworld.com/)
>> a: Office B407-408, 4th Floor, Building 4, D3, Dubai Design District, PO
>> Box 500245, Dubai, UAE
>>
>> On Sun, Jun 28, 2020 at 1:25 PM Denmark A <[email-masked]> wrote:
>>
>> Dear Alina,
>>
>> Please update.
>>
>> @customer care Please inform the customer.
>>
>> Regards,
>>
>> Den mark
>>
>> On Sat, Jun 27, 2020 at 11:53 AM Denmark A <[email-masked]> wrote:
>>
>> Dear Alina,
>>
>> Please update the customer.
>>
>> Regards,
>>
>> Den mark
>>
>> On Mon, Jun 22, 2020 at 4:10 PM Denmark A <[email-masked]> wrote:
>>
>> Dear Nadeem,
>>
>> Thank you for informing us.
>>
>> @Alina D'Souza Please inform the customer regarding this matter.
>>
>> Regards,
>>
>> Den mark
>>
>> On Mon, Jun 22, 2020 at 4:04 PM Nadeem Ahmed Khan <
>> [email-masked]> wrote:
>>
>> Dear Denmark,
>>
>> Below mentioned is an attachment part which is subject to wear and tear.
>> Secondly it seems to have got damaged due to misuse. Hence, this is not
>> covered in warranty. Its replacement will cost AED 375/-.
>>
>> Regards,
>>
>> Nadeem
>>
>> Nadeem Ahmed Khan​
>>
>> Supervisor
>>
>> Jashanmal National Company LLC
>>
>> PO Box
>>
>> 1545
>>
>> ,
>>
>> Dubai
>>
>> ,
>>
>> United Arab Emirates
>>
>> Tel: +97143785717 Ext: 4717
>>
>> [email-masked]
>>
>> www.jashanmalgroup.com (https://www.jashanmalgroup.com/)
>>
>> From: Denmark A [mailto:[email-masked]]
>> Sent: Monday, June 22, 2020 2:18 PM
>> To: Nadeem Ahmed Khan <[email-masked]>
>> Subject: Fwd: Order #600825797 // Sku :JB-182884 // Name :Kenwood -
>> Kitchen Machine KM636 // Warranty check
>>
>> ---------- Forwarded message ---------
>> From: Denmark A <[email-masked]>
>> Date: Sun, Jun 21, 2020 at 12:31 PM
>> Subject: Order #600825797 // Sku :JB-182884 // Name :Kenwood - Kitchen
>> Machine KM636 // Warranty check
>> To: Rajesh Seetharama Bangera <[email-masked]>,
>> Thamaraiselvan Rajasekar <[email-masked]>, Alquoze
>> Warehouse - GM 1 <[email-masked]>, Davinder Ram <
>> [email-masked]>, Anjit Singh <
>> [email-masked]>, <[email-masked]>, <
>> [email-masked]>
>> Cc: customer care <[email-masked]>, Returns.fc <
>> [email-masked]>, Alina D'Souza <[email-masked]>, Samran
>> Iftikhar <[email-masked]>, Umang Mehrotra <[email-masked]>
>>
>> Dear Vendor,
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>> Return Reason:doesnt_work_or_defective
>> Comments :Want to fix whisker
>>
>> We appreciate your support in this matter, Thank you.
>>
>> Regards,
>>
>> Den mark
>>
>> -------------------------------
>>
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>> DISCLAIMER:
>>
>> This message is for the named addressee’s use only. It may contain
>> confidential, privileged, proprietary, or otherwise private information
>> that may not be disclosed or used by any one other than the addressee(s)
>> and is intended for the designated individual or entity recipient(s) only.
>> No one else may disclose, distribute or otherwise use the contents of
>> this message.
>> Unauthorized use, disclosure, dissemination, duplication and/or
>> distribution are strictly prohibited, and may be unlawful.
>> All personal messages express views solely of the sender, which are not
>> to be attributed to Jashanmal National LLC or any of its subsidiaries
>> and/or affiliates, and may not be copied
>> or distributed without this disclaimer.
>> If you receive this message in error, please immediately delete all
>> copies of it from your system, destroy any hard copies and also notify us
>> immediately
>> at +971 44174800 or by return e-mail to the sender.
>> Jashanmal National LLC and/or any of its subsidiaries and/or affiliates
>> each reserves the right to /monitor all email communications passing
>> through its network.
>> This E mail has been Virus scanned and has passed Anti-Spam rules set by
>> Jashanmal National LLC
>>
>> Attachment(s)
>> image001.png
>> <https://mumzworldhelp.zendesk.com/attachments/token/jhGRBgksxAdw3kni9mbzLgmae/?name=image001.png>
>> image002.png
>> <https://mumzworldhelp.zendesk.com/attachments/token/PGlFG9glqXmKxtfD3BQGRPiuj/?name=image002.png>
>> image763782.png
>> <https://mumzworldhelp.zendesk.com/attachments/token/o3tZcSVGXDILF1H1TLcKzFqyG/?name=image763782.png>
>> This email is a service from Mumzworld.com. Delivered by Zendesk
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>