Subject: Re: Order #600833022 WARRANTY
From: Denmark A <[email-masked]>
To: "Alina D'Souza" <[email-masked]>
Cc: Mohamed Magdy <[email-masked]>, customer care <[email-masked]>, Shady Elgendy <[email-masked]>
Date: Wed, 29 Jul 2020 09:32:35 +0400
List-Id: <ccteam.mumzworld.com>

@Alina D'Souza <[email-masked]> Once the vendor confirms the warranty,
create CRA and update on the sheet and proceed with the collection.

Regards,
Den mark

On Wed, Jul 29, 2020 at 9:23 AM Denmark A <[email-masked]> wrote:

> Dear Jeno,
>
> Please look into this case for which customer complaint regarding they
> purchased, please assist us to gratify customer needs.
> Also find the attached sales invoice for your reference.
>
> Regards,
> Den mark
>
> On Wed, Jul 29, 2020 at 9:14 AM Shady Elgendy <[email-masked]> wrote:
>
>> @Denmark A <[email-masked]> Please check and advise?
>>
>> Thanks
>> ᐧ
>>
>> On Tue, Jul 28, 2020 at 9:28 AM Alina D'Souza <[email-masked]>
>> wrote:
>>
>>> PFB The picture and suggest
>>>
>>>
>>> Regards,
>>> Alina
>>>
>>> On Tue, Jul 28, 2020 at 9:21 AM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> Please advise
>>>>
>>>> Order #600833022
>>>> <https://mumzworldhelp.zendesk.com/agent/tickets/600833022>
>>>>
>>>> Products Details
>>>> Sku :MD-BCS360PGREY
>>>> Name :Ergo Baby - Omni 360 Cool Air Mesh - Pearl Grey
>>>> Date Placed :2020-04-26 11:25:24
>>>> Date Shipped :2020-05-05 14:13:50
>>>> Qty Ordered :1.0000
>>>> Shipping Country:United Arab Emirates
>>>>
>>>> Return Reason:received_damaged_not_as_new
>>>> Comments : Hi! My carrier has got a significant tear after only few
>>>> uses - I have checked that ergo baby provides repair or substitution of the
>>>> product (see picture enclosed). We are currently away from dubai and will
>>>> be back in September. What should we do?
>>>>
>>>> Regards,
>>>>
>>>> Alina
>>>>
>>>
>>
>> --
>>
>>