Subject: Re: Order #600833022 WARRANTY
From: Denmark A <[email-masked]>
To: Jeno Serenio <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, Mohamed Magdy <[email-masked]>, customer care <[email-masked]>, Shady Elgendy <[email-masked]>
Date: Wed, 29 Jul 2020 09:23:21 +0400
List-Id: <ccteam.mumzworld.com>

Dear Jeno,

Please look into this case for which customer complaint regarding they
purchased, please assist us to gratify customer needs.
Also find the attached sales invoice for your reference.

Regards,
Den mark

On Wed, Jul 29, 2020 at 9:14 AM Shady Elgendy <[email-masked]> wrote:

> @Denmark A <[email-masked]> Please check and advise?
>
> Thanks
> ᐧ
>
> On Tue, Jul 28, 2020 at 9:28 AM Alina D'Souza <[email-masked]> wrote:
>
>> PFB The picture and suggest
>>
>>
>> Regards,
>> Alina
>>
>> On Tue, Jul 28, 2020 at 9:21 AM Alina D'Souza <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> Please advise
>>>
>>> Order #600833022
>>> <https://mumzworldhelp.zendesk.com/agent/tickets/600833022>
>>>
>>> Products Details
>>> Sku :MD-BCS360PGREY
>>> Name :Ergo Baby - Omni 360 Cool Air Mesh - Pearl Grey
>>> Date Placed :2020-04-26 11:25:24
>>> Date Shipped :2020-05-05 14:13:50
>>> Qty Ordered :1.0000
>>> Shipping Country:United Arab Emirates
>>>
>>> Return Reason:received_damaged_not_as_new
>>> Comments : Hi! My carrier has got a significant tear after only few uses
>>> - I have checked that ergo baby provides repair or substitution of the
>>> product (see picture enclosed). We are currently away from dubai and will
>>> be back in September. What should we do?
>>>
>>> Regards,
>>>
>>> Alina
>>>
>>
>
> --
>
>