Subject: Re: FW: شكوى ضد موقع
From: Ekta Jesswani <[email-masked]>
To: Consumer Rights <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Malak Nobeh <[email-masked]>
Date: Tue, 28 Jul 2020 18:28:28 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

The customer's refund was processed on July 15 and an email sent to the
customer on the same day with proof of refund (ticket #1127965)
Order 600888407
Refund amount: AED 1,298.85

Regards,
Ekta

On Tue, 28 Jul 2020 at 16:53, Consumer Rights <[email-masked]>
wrote:

> Dear Both,
>
>
>
> Follow-up on the reminder below, failure to respond shall lead to the
> suspension of the services.
>
>
>
> Best Regards,
>
>
>
>
>
> *حقوق المستهلك*
>
>
>
> *Consumer Rights*
>
>
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>
>
>
>
> *D*
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> +971 4 4461516
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> *dda.gov.ae* <https://dda.gov.ae/>
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>  <https://dda.gov.ae/>
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> <https://ae.linkedin.com/company/dubai-development-authority>
>
> <https://twitter.com/dxbdevauthority>
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>
> *Disclaimer Notice (1) This email, including attachments, is confidential
> and may be legally privileged. If you are not the intended recipient(s),
> any disclosure, copying, distribution or other use or reliance upon this
> email, including attachments, is prohibited and may be unlawful. If you
> have received this email in error please notify the sender by return email,
> and delete this email and attachments and destroy any copies. (2) DDA does
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> advice.*
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> *From:* Consumer Rights
> *Sent:* Wednesday, July 22, 2020 9:05 AM
> *To:* [email-masked]; [email-masked]
> *Cc:* [email-masked]; [email-masked]; Malak Nobeh <
> [email-masked]>
> *Subject:* RE: FW: شكوى ضد موقع
>
>
>
> Dear Team,
>
>
>
> Good Morning,
>
>
>
> Kindly note the customer is following up with regards to the refund as it
> has not been received. Kindly request to expedite the refund process based
> on the below email.
>
>
>
> Best Regards,
>
>
>
>
>
> *حقوق المستهلك*
>
>
>
> *Consumer Rights*
>
>
>
>
>
>
>
> *D*
>
> +971 4 4461516
>
>
>
>
>
>
>
>
>
> *dda.gov.ae* <https://dda.gov.ae/>
>
>
>
>
>
>
>
>  <https://dda.gov.ae/>
>
>
>
>
>
>
>
> <https://ae.linkedin.com/company/dubai-development-authority>
>
> <https://twitter.com/dxbdevauthority>
>
>
>
>
>
> *Disclaimer Notice (1) This email, including attachments, is confidential
> and may be legally privileged. If you are not the intended recipient(s),
> any disclosure, copying, distribution or other use or reliance upon this
> email, including attachments, is prohibited and may be unlawful. If you
> have received this email in error please notify the sender by return email,
> and delete this email and attachments and destroy any copies. (2) DDA does
> not provide legal advice. If this email, including attachments, contains
> guidance or expresses a view, this is not to be considered or relied upon
> as legal advice and it is recommended that you obtain independent legal
> advice.*
>
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>
>
> *From:* Malak Nobeh [mailto:[email-masked] <[email-masked]>]
> *Sent:* Tuesday, July 14, 2020 10:16 AM
> *To:* Consumer Rights <[email-masked]>
> *Cc:* [email-masked]; [email-masked]
> *Subject:* Re: FW: شكوى ضد موقع
>
>
>
> ⚠
>
> *CAUTION: This Is An External Email.*
>
> Hello,
>
> The refund ticket under process #1127965 and it will be deposited on the
> customer account within the next 2-3 working days.
>
>
> Thank you.
>
>
>
> On Tue, 14 Jul 2020 at 08:26, Consumer Rights <[email-masked]>
> wrote:
>
> Dear Malak,
>
> Hope all is well,
>
> Unfortunately we received a complaint (attached) in regards to the
> company. We would appreciate if the matter is resolved as we are here to
> protect our business partners. Kindly escalate the matter to the concerned
> department and contact the customer for any clarifications/documentations.
>
> Apologies for the inconvenience,
>
>
>
>
>
> *حقوق المستهلك*
>
>
>
> *Consumer Rights*
>
>
>
>
>
>
>
> *D*
>
> +971 4 4461516
>
>
>
>
>
>
>
>
>
> *dda.gov.ae*
> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdda.gov.ae%2F&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7C9426c6fa1bf04b90511d08d827bd6448%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637303041682768816&sdata=qzOihnlLU0P9vAZ2brf8JxSOVGh4GNR4eXh02U1EUEw%3D&reserved=0>
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> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdda.gov.ae%2F&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7C9426c6fa1bf04b90511d08d827bd6448%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637303041682768816&sdata=qzOihnlLU0P9vAZ2brf8JxSOVGh4GNR4eXh02U1EUEw%3D&reserved=0>
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> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fae.linkedin.com%2Fcompany%2Fdubai-development-authority&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7C9426c6fa1bf04b90511d08d827bd6448%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637303041682778804&sdata=59DXY0SHRNyfFRbTsOnsCuu3WqLcL0pY81ncUaGzUPQ%3D&reserved=0>
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> *Disclaimer Notice (1) This email, including attachments, is confidential
> and may be legally privileged. If you are not the intended recipient(s),
> any disclosure, copying, distribution or other use or reliance upon this
> email, including attachments, is prohibited and may be unlawful. If you
> have received this email in error please notify the sender by return email,
> and delete this email and attachments and destroy any copies. (2) DDA does
> not provide legal advice. If this email, including attachments, contains
> guidance or expresses a view, this is not to be considered or relied upon
> as legal advice and it is recommended that you obtain independent legal
> advice.*
>
>
>
>
>
> *From:* Montaha H [mailto:[email-masked]]
> *Sent:* Monday, July 13, 2020 2:20 PM
> *To:* Consumer Rights <[email-masked]>
> *Subject:* شكوى ضد موقع
>
>
>
> ⚠
>
> *CAUTION: This Is An External Email.*
>
> السلام عليكم
>
>
>
> أود أن أقدم شكوى ضد موقع mumzworld .
>
> حيث تم شراء منتجات وتبين فيما بعد أن أحد المنتجات غير متوفر
>
> وتم التواصل مع الموقع لاسترداد القيمة النقدية لكن دون جدوى
>
> من تاريخ 15 يونيو
>
> مرفق الوصولات والرسائل اللإلكترونية
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> --
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>

-- 
*Regards, *