Subject: RE: CU-06456
From: Consumer Rights <[email-masked]>
To: Malak Nobeh <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Tue, 28 Jul 2020 12:57:51 +0000
List-Id: <ccteam.mumzworld.com>

Dear All,

Gentle reminder on the below complaint.

Best Regards,

حقوق المستهلك

Consumer Rights

D
+971 4 4461516

dda.gov.ae<https://dda.gov.ae/>

<https://dda.gov.ae/>

<https://ae.linkedin.com/company/dubai-development-authority>
<https://twitter.com/dxbdevauthority>

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From: Consumer Rights
Sent: Monday, July 13, 2020 8:45 AM
To: 'Malak Nobeh' <[email-masked]>
Cc: [email-masked]; [email-masked]
Subject: FW: CU-06456

Dear Malak,
Hope all is well,
Unfortunately we received a complaint (attached) in regards to the company. We would appreciate if the matter is resolved as we are here to protect our business partners. Kindly escalate the matter to the concerned department and contact the customer for any clarifications/documentations.
Apologies for the inconvenience,

حقوق المستهلك

Consumer Rights

D
+971 4 4461516

dda.gov.ae<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdda.gov.ae%2F&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7Ce35afed00e1541c55c1d08d822f78f68%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637297793937006521&sdata=I%2BgZ3JxbHuKampgGq2Zr0mpeKgCBv1F6ysT099B4Mqw%3D&reserved=0>

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From: Ahmed Fikry [mailto:[email-masked]]
Sent: Sunday, July 12, 2020 2:09 PM
To: Compliance <[email-masked]<mailto:[email-masked]>>
Subject: CU-06456

⚠
CAUTION: This Is An External Email.
Hallo,

I Placed Order since 21st May 2020 with Mumzworld website for 10 items.

In 2nd of June I received email from Mumzworld that 4 items shipped and in 4th of June I received another email that other 6 items shipped as well.

the second shipment (6 items) already received within 1 week from the email.
the first shipment was not delivered, so I call them many times in the number which was mentioned in the website with no reply, and I sent a lot of emails to check the status of first shipment with no replies to my emails.

I chat with them many times in Live chat in the website and they inform me they are checking further with no useful information, last week on Wednesday (8th July) I received one item out of 4 Items from first shipment and remaining 3 items not yet received till now!

Appreciate your action regarding such delay!

Regards,
Ahmed Fikry
[email-masked]<mailto:[email-masked]>
00966502341352