Subject: Re: Order #600172015 // Sku :BS-EH2101 // Name :Dreambaby Royal Converta 3 in 1 Playpen Gate // DAMAGED
From: Denmark A <[email-masked]>
To: Ionna Ocampo <[email-masked]>
Cc: customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Abdelmohsen basha <[email-masked]>, contact us <[email-masked]>, Gunjan Agrawal <[email-masked]>
Date: Tue, 28 Jul 2020 14:40:54 +0400
List-Id: <ccteam.mumzworld.com>

@Alina D'Souza <[email-masked]> @customer care
<[email-masked]> Please
assist the item still with us, inform the customer regarding the issue.

Regards,
Den mark

On Thu, Jul 23, 2020 at 9:44 AM Denmark A <[email-masked]> wrote:

> @Alina D'Souza <[email-masked]> @customer care <[email-masked]>
>  FYI.
>
> Regards,
>
> On Tue, Jul 14, 2020 at 5:29 PM Denmark A <[email-masked]> wrote:
>
>> Dear Ionna,
>>
>> Thank you for your email.
>>
>> @Alina D'Souza <[email-masked]> @customer care
>> <[email-masked]> Please share the feedback of the vendor.
>>
>> Regards,
>> Den mark
>>
>> On Tue, Jul 14, 2020 at 5:24 PM Ionna Ocampo <[email-masked]> wrote:
>>
>>> Hi Denmark,
>>>
>>> As per our records, this was ordered last 2017 therefore, we can no
>>> longer accept the product.
>>>
>>> Please advise the client that we don't have a spare latch for this
>>> product.
>>>
>>> Regards
>>> Ionna
>>>
>>> On Tue, Jul 14, 2020 at 4:09 PM Denmark A <[email-masked]> wrote:
>>>
>>>> Dear Ionna,
>>>>
>>>>
>>>> POAR_DXB69728
>>>>
>>>> Regards,
>>>> Den mark
>>>>
>>>> On Tue, Jul 14, 2020 at 3:52 PM Ionna Ocampo <[email-masked]> wrote:
>>>>
>>>>> Hi Denmark,
>>>>>
>>>>> Please provide us the  PO Number of the below item for us to check the
>>>>> date of purchase.
>>>>>
>>>>> We'll advise you for the next step once received.
>>>>>
>>>>> Regards
>>>>> Ionna
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Jul 13, 2020 at 2:13 PM Denmark A <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear Vendor,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please see the below customer complaint and allow us to send the item
>>>>>> back to you for your further evaluation and assessment.
>>>>>>
>>>>>>
>>>>>> Return Reason:doesnt_work_or_defective
>>>>>> Comments :The latch on the gate as well as the lower latch have
>>>>>> broken and now the gate won’t close and latch properly. Thanks!
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> We appreciate your support in this matter, Thank you.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Den mark
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> *Ionna Ocampo*
>>>>>
>>>>> F-10, Times Square Center,
>>>>>
>>>>> Dubai, P O Box 127011
>>>>>
>>>>> T:  +9714-3883454
>>>>>
>>>>> M: 054-7014080
>>>>>
>>>>> W: www. <http://www.b-safe.ae/>BSafeUae.com
>>>>>
>>>>>
>>>>>
>>>>>  <http://www.facebook.com/BSafeDubai>   [image:
>>>>> Twitter] <http://www.twitter.com/BSafeUAE>   
>>>>> <http://www.youtube.com/BSafeDubai>    
>>>>> <http://www.pinterest.com/BsafeDubai>
>>>>>
>>>>>
>>>>>
>>>>
>>>
>>> --
>>>
>>> *Ionna Ocampo*
>>>
>>> F-10, Times Square Center,
>>>
>>> Dubai, P O Box 127011
>>>
>>> T:  +9714-3883454
>>>
>>> M: 054-7014080
>>>
>>> W: www. <http://www.b-safe.ae/>BSafeUae.com
>>>
>>>
>>>
>>>  <http://www.facebook.com/BSafeDubai>   [image:
>>> Twitter] <http://www.twitter.com/BSafeUAE>   
>>> <http://www.youtube.com/BSafeDubai>    
>>> <http://www.pinterest.com/BsafeDubai>
>>>
>>>
>>>
>>