Subject: Re: 600801059_1 Missing Order
From: Samiya Sheikh <[email-masked]>
To: Shajeeb C <[email-masked]>, Sagar Khawani <[email-masked]>, Eugene Mugisa <[email-masked]>
Cc: Mostafa saad <[email-masked]>, Naib Khan <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Hyacinth Joyce <[email-masked]>
Date: Tue, 28 Jul 2020 11:13:37 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

1Click refused this claim and the customer is following up for refund.

Kindly note GC is created for the amount of the following SKU: *3*5.49 AED.

HNP-880930665302
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=623646> hannahpad
- Probiotic Laundry Soap 4
Regards

On Thu, Jul 9, 2020 at 10:30 AM Carmella Singh <[email-masked]>
wrote:

> Dear Mostafa,
>
>
>
> Good day!
>
>
>
> After internal investigation, we regret that the claim is refused as it is
> already more than 2 months.
>
>
>
> Moving forward, Any escalations/ claims mut be highlighted to us within
> 24-48hrs from the delivered date.
>
>
>
>
>
>
>
>
>
> *From:* Shajeeb C <[email-masked]>
> *Sent:* Monday, July 6, 2020 9:31 AM
> *To:* Carmella Singh <[email-masked]>; Mostafa saad <
> [email-masked]>
> *Cc:* Sujan Raj <[email-masked]>; Danny Naik <
> [email-masked]>; Naib Khan <[email-masked]>; lastmile <
> [email-masked]>; customer care <[email-masked]>; Hyacinth
> Joyce <[email-masked]>; Eugene Mugisa <[email-masked]>; Renz
> Gerald Gamba <[email-masked]>; Diana Fontanilla <
> [email-masked]>
> *Subject:* Re: 600801059_1 Missing Order
>
>
>
> Hi Mostafa,
>
>
>
> Please coordinate with Carmella to close this ASAP.
>
>
>
> Regards,
>
> Shajeeb
>
>
>
>
>
>
>
> On Sun, Jul 5, 2020 at 6:45 PM Carmella Singh <[email-masked]>
> wrote:
>
> Dear Shajeeb,
>
>
>
> Good evening!
>
>
>
> Please note this order is technically almost 3 months now.
>
>
>
> Any escalations/ claims mut be highlighted to us within 24-48hrs from the
> delivered date.
>
>
>
> I am still waiting feedback from our ops team regarding the investigation,
> however, please note they will decide if claim will deemed applicable or
> not.
>
>
>
> Shall keep you posted.
>
>
>
>
>
> *Carmella Singh *
> Account Representative
> *One Click* Delivery Services
> Mobile: +971 524758143
> Tel: +971 (0) 4 368 7011
>
> www.1click2deliver.com
>
>
>
>
>
>
>
>
>
>
>
> *From:* Shajeeb <[email-masked]>
> *Sent:* Sunday, July 5, 2020 5:37 PM
> *To:* 'Carmella Singh' <[email-masked]>; 'Mostafa saad' <
> [email-masked]>; 'Sujan Raj' <[email-masked]>; 'Danny
> Naik' <[email-masked]>
> *Cc:* 'Naib Khan' <[email-masked]>; 'lastmile' <[email-masked]>;
> 'customer care' <[email-masked]>; 'Hyacinth Joyce' <
> [email-masked]>; 'Eugene Mugisa' <[email-masked]>; 'Renz
> Gerald Gamba' <[email-masked]>; 'Diana Fontanilla' <
> [email-masked]>
> *Subject:* RE: 600801059_1 Missing Order
>
>
>
> Hi Carmella / Danny,
>
>
>
> Can you share the CN for the same.
>
>
>
> *Shajeeb*
>
> Accountant
>
> *P* +971 4 245 1366      * E* [email-masked]
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
> <https://www.instagram.com/mumzworldcom/> [image: Image removed by
> sender. facebook] <https://www.facebook.com/mumzworld> [image: Image
> removed by sender. youtube] <https://www.youtube.com/user/MumZworld> [image:
> Image removed by sender. snapchat]
> <https://www.snapchat.com/add/mumzworld.com> [image: Image removed by
> sender. twitter] <https://twitter.com/mumzworld>
>
> <https://www.mumzworld.com/en/>
>
> <https://www.mumzworld.com/en/media-and-press>
>
>
>
>
>
> *From:* Carmella Singh <[email-masked]>
> *Sent:* Wednesday, July 1, 2020 6:57 PM
> *To:* 'Mostafa saad' <[email-masked]>; 'Sujan Raj' <
> [email-masked]>; 'Shajeeb Cheriyath' <[email-masked]>
> *Cc:* 'Naib Khan' <[email-masked]>; 'lastmile' <[email-masked]>;
> 'customer care' <[email-masked]>; 'Hyacinth Joyce' <
> [email-masked]>; 'Eugene Mugisa' <[email-masked]>;
> [email-masked]; 'Renz Gerald Gamba' <
> [email-masked]>; 'Diana Fontanilla' <
> [email-masked]>; [email-masked]
> *Subject:* RE: 600801059_1 Missing Order
>
>
>
> Dear All,
>
>
>
> Good evening!
>
>
>
> We will forward this to our quality team for proper investigation and
> shall share an outcome on the same.
>
>
>
> Requesting your cooperation for any issues to revert back to us in the
> next 24-48 hrs after delivery for any disputes/lost items.
>
>
>
>
>
>
>
>
>
> *Carmella Singh *
> Account Representative
> *One Click* Delivery Services
> Mobile: +971 524758143
> Tel: +971 (0) 4 368 7011
>
> www.1click2deliver.com
>
>
>
>
>
>
>
> *From:* Mostafa saad <[email-masked]>
> *Sent:* Wednesday, July 1, 2020 5:25 PM
> *To:* Sujan Raj <[email-masked]>; Shajeeb Cheriyath <
> [email-masked]>
> *Cc:* Carmella Singh <[email-masked]>; Naib Khan <
> [email-masked]>; lastmile <[email-masked]>; customer care <
> [email-masked]>; Hyacinth Joyce <[email-masked]>; Eugene
> Mugisa <[email-masked]>
> *Subject:* Re: 600801059_1 Missing Order
>
>
>
> @Shajeeb Cheriyath <[email-masked]> FYI
>
>
>
>
>
>
> Regards
>
> Mostafa Saad
>
>
>
>
>
>
>
> On Wed, Jul 1, 2020 at 5:18 PM Sujan Raj <[email-masked]> wrote:
>
> @Carmella Singh <[email-masked]> Please do needful on this.
>
>
> Warm Regards,
>
> Sujan Raj,
>
> Mobile : +971506855826
>
>
>
>
>
>
>
> On Wed, Jul 1, 2020 at 4:31 PM Eugene Mugisa <[email-masked]> wrote:
>
> + @Mostafa saad <[email-masked]>
>
>
>
> Please investigate and charge courier if it’s a wrong update
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* Naib Khan <[email-masked]>
> *Sent:* Wednesday, July 1, 2020 5:07 PM
> *To:* Sujan Raj <[email-masked]>; lastmile <
> [email-masked]>; customer care <[email-masked]>; Hyacinth
> Joyce <[email-masked]>
> *Subject:* 600801059_1 Missing Order
>
>
>
> Hi Sujan,
>
>
>
>    - On our record, the shipment shows delivered but the customer did not
>    receive it
>
>         Kindly check and update ASAP
>
>
>
> Regards.
>
> Naib
>
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