Subject: RE: Order #600901927 // Sku :CNS-PGMAP // Name :Play And Go - Playmat & Storage Bag World Map Print - White // Wrong item Inside
From: "Junnel" <[email-masked]>
To: "'Denmark A'" <[email-masked]>
Cc: "'Karthik Sankar'" <[email-masked]>, "'Maricel Sadurai'" <[email-masked]>, <[email-masked]>, <[email-masked]>, "'customer care'" <[email-masked]>, "'Returns.fc'" <[email-masked]>, "'Alina D'Souza'" <[email-masked]>, "'Michael Rolle'" <[email-masked]>, "'Kenneth Nwaso'" <[email-masked]>, "'Abdelmohsen basha'" <[email-masked]>, "'Mary Ann Balancio'" <[email-masked]>
Date: Tue, 28 Jul 2020 10:59:01 +0400
List-Id: <ccteam.mumzworld.com>

Our pleasure, Den Mark.

Have a great day. :)

 

Take care and stay safe. خذ حذرك و ابقى آمن

Kind Regards, تحياتي الكريمة

 

Junnel

 

From: Denmark A <[email-masked]> 
Sent: 28 July 2020 10:54
To: Junnel <[email-masked]>
Cc: Karthik Sankar <[email-masked]>; Maricel Sadurai <[email-masked]>; [email-masked]; [email-masked]; customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Michael Rolle <[email-masked]>; Kenneth Nwaso <[email-masked]>; Abdelmohsen basha <[email-masked]>; Mary Ann Balancio <[email-masked]>
Subject: Re: Order #600901927 // Sku :CNS-PGMAP // Name :Play And Go - Playmat & Storage Bag World Map Print - White // Wrong item Inside

Dear Junnel, 

Replacement item received. 

Regards, 

Den mark

On Mon, Jul 27, 2020 at 4:35 PM Junnel <[email-masked] <mailto:[email-masked]> > wrote:

Dear Den Mark,

Our staff confirmed that the item released for this PO is correct, and as received by your driver last week (please see attached reference for handover with signature of collector).

You will also see in the attached image, our own system generated receipt, where the product scanned in the process of the order preparation is the same, PGMAP.

Analysis:

*	Attached is an email (DXB215647) thread with Karthik ( <mailto:[email-masked]> @Maricel Sadurai also in the loop) and our sales staff, as the order was single-handedly attended. No error.

*	PGMAP – received as PGMINISPACE

*	Please also see another email attached (DXB215857), where  <mailto:[email-masked]> @Karthik Sankar complained about the wrong product in the PO and also asked for exchange.

*	PGMINISPACE – received as PGMAP

These 2 POs were collected on the same day. The 2 items were interchanged from your preparation team when your team received them in your warehouse.

For this instance, Den Mark, you may facilitate the return and we will swap your product to the correct one as we did for DXB215857. But I hope your preparation team will be more careful next time.

 

Thanks.

 

Take care and stay safe. خذ حذرك و ابقى آمن

Kind Regards, تحياتي الكريمة

 

Junnel

 

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: 27 July 2020 15:40
To: Junnel <[email-masked] <mailto:[email-masked]> >
Cc: [email-masked] <mailto:[email-masked]> ; [email-masked] <mailto:[email-masked]> ; customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Michael Rolle <[email-masked] <mailto:[email-masked]> >; Kenneth Nwaso <[email-masked] <mailto:[email-masked]> >; Abdelmohsen basha <[email-masked] <mailto:[email-masked]> >
Subject: Re: Order #600901927 // Sku :CNS-PGMAP // Name :Play And Go - Playmat & Storage Bag World Map Print - White // Wrong item Inside

Dear, 

POMUMZ_DXB215647  for your reference.

Regards,

Den mark 

On Mon, Jul 27, 2020 at 3:30 PM Junnel <[email-masked] <mailto:[email-masked]> > wrote:

Dear Denmark,

I have discussed this concern with our sales staff who handles the preparation and releasing of the order based on your PO.

Kindly share the PO number where this order is associated with as it’s our only reference and not the #600901927.

That way our staff can double check if the item released is as shared on this email.

Thank you very much.

 

Take care and stay safe. خذ حذرك و ابقى آمن

Kind Regards, تحياتي الكريمة

 

Junnel

 

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: 27 July 2020 15:23
To: [email-masked] <mailto:[email-masked]> ; [email-masked] <mailto:[email-masked]> ; Junnel <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Michael Rolle <[email-masked] <mailto:[email-masked]> >; Kenneth Nwaso <[email-masked] <mailto:[email-masked]> >; Abdelmohsen basha <[email-masked] <mailto:[email-masked]> >
Subject: Re: Order #600901927 // Sku :CNS-PGMAP // Name :Play And Go - Playmat & Storage Bag World Map Print - White // Wrong item Inside

Dear , 

Please respond and update.

Regards, 

Den mark 

On Sat, Jul 25, 2020 at 8:57 AM Denmark A <[email-masked] <mailto:[email-masked]> > wrote:

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation. 

Return Reason:wrong_item_received
Comments :I received a mini play and went with a space print not a map print.  

 

We appreciate your support in this matter, Thank you. 

Stay HOME Stay SAFE…

Best Regards,

Den mark