Subject: Re: Order #100128730 // AWB# 607132081904
From: Karthik Sankar <[email-masked]>
To: Vipin Raj <[email-masked]>
Cc: Michael Rolle <[email-masked]>, KSA Lastmile <[email-masked]>, lastmile <[email-masked]>, Naib Khan <[email-masked]>, "Returns.fc" <[email-masked]>, Yaser Mosanna <[email-masked]>, Mohit Caleb <[email-masked]>, Moataz Salah El Din <[email-masked]>, Syed Yakoob <[email-masked]>, "Outbound.fc" <[email-masked]>, mazhar <[email-masked]>, customer care <[email-masked]>
Date: Tue, 28 Jul 2020 09:13:46 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

This has been pending for so long now. Can someone prioritize this and let
us know what is the status?

As far as the last update I received, the item was collected from the
customer but where is it now? We need to get the item to the vendor and fix
it and send it back to customer.

I am not sure who is the concerned person here?

Regards,

On Sun, 26 Jul 2020 at 15:45, Karthik Sankar <[email-masked]> wrote:

> Hi Team,
>
> Kind reminder!!!
>
> Regards,
>
>
>
> On Thu, 23 Jul 2020 at 18:19, Vipin Raj <[email-masked]> wrote:
>
>> @KSA Lastmile <[email-masked]> @lastmile
>> <[email-masked]> @Naib Khan <[email-masked]> Please check
>> this case and update as soon as possible.
>>
>> On Thu, Jul 23, 2020 at 4:10 PM Michael Rolle <
>> [email-masked]> wrote:
>>
>>> Dear Vipin,
>>>
>>> Order has no record from the Returns Team, you can ask the help of Lat
>>> Mile International Team to track the order.
>>>
>>> Best Regards,
>>>
>>> MIchael R.
>>> ᐧ
>>>
>>> On Thu, Jul 23, 2020 at 4:01 PM Vipin Raj <[email-masked]> wrote:
>>>
>>>> @Returns.fc <[email-masked]> @Michael Rolle
>>>> <[email-masked]> Please check where is this order now?
>>>>
>>>> On Thu, Jul 23, 2020 at 3:04 PM Karthik Sankar <[email-masked]>
>>>> wrote:
>>>>
>>>>> Kind reminder!!!!
>>>>>
>>>>> Where are we in this order?
>>>>>
>>>>> Can someone update?
>>>>>
>>>>> Regards,
>>>>>
>>>>>
>>>>>
>>>>> On Mon, 20 Jul 2020 at 10:35, Karthik Sankar <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Vipin,
>>>>>>
>>>>>> The actual item to be sent to the vendor so he can fix it and send it
>>>>>> back.
>>>>>>
>>>>>> @Moataz Salah El Din <[email-masked]>  Where is the item?
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, 19 Jul 2020 at 18:30, Vipin Raj <[email-masked]> wrote:
>>>>>>
>>>>>>> Hi Karthik,
>>>>>>>
>>>>>>> Still I didn't receive a missing part from any driver.
>>>>>>>
>>>>>>> On Sun, Jul 19, 2020 at 4:36 PM Karthik Sankar <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>> Kindly update on this.
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, 16 Jul 2020 at 12:40, Karthik Sankar <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Vipin,
>>>>>>>>>
>>>>>>>>> I apologize for the confusion.
>>>>>>>>>
>>>>>>>>> @Moataz Salah El Din <[email-masked]> Is the item in the
>>>>>>>>> warehouse already? If so, please hand it over to Vipin so he can give it to
>>>>>>>>> the inbound driver (Nasir).
>>>>>>>>>
>>>>>>>>> Please send the item with Nasir (Inbound driver). Vendor will
>>>>>>>>> replace the item and send the complete part.
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, 16 Jul 2020 at 11:54, <[email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Team,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Part was not given to a driver yet.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Please send the item back to us, we will change the necessary
>>>>>>>>>> part and send it back.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>>
>>>>>>>>>> Yaser Mosanna
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *From:* Vipin Raj <[email-masked]>
>>>>>>>>>> *Sent:* Thursday, July 16, 2020 11:38 AM
>>>>>>>>>> *To:* Mohit Caleb <[email-masked]>
>>>>>>>>>> *Cc:* Karthik Sankar <[email-masked]>; Moataz Salah El
>>>>>>>>>> Din <[email-masked]>; Yaser Mosanna <[email-masked]>;
>>>>>>>>>> Syed Yakoob <[email-masked]>; Outbound.fc <
>>>>>>>>>> [email-masked]>; mazhar <[email-masked]>; customer
>>>>>>>>>> care <[email-masked]>
>>>>>>>>>> *Subject:* Re: Order #100128730 // AWB# 607132081904
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Dear Mohit,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> I didn't receive a missing part from any driver.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Thu, Jul 16, 2020 at 10:29 AM Mohit Caleb <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>> @Vipin Raj <[email-masked]>
>>>>>>>>>>
>>>>>>>>>> Did you receive the missing part from the driver?
>>>>>>>>>>
>>>>>>>>>> Kindly confirm here
>>>>>>>>>>
>>>>>>>>>> ᐧ
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Thu, Jul 16, 2020 at 7:37 AM Karthik Sankar <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>> Kind reminder!!!
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Wed, 15 Jul 2020 at 17:57, Karthik Sankar <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>> Hello Syed/Vipin,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Please confirm if the sparepart is received.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> @Moataz Salah El Din <[email-masked]> As per the customer,
>>>>>>>>>> collection has been done already. Please ship the item together with the
>>>>>>>>>> sparepart to avoid confusion.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Tue, 14 Jul 2020 at 12:41, Karthik Sankar <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>> Hello Syed,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Vendor will give the spare part tomorrow. Our inbound driver
>>>>>>>>>> Nasir will hand it over to you tomorrow. Once received, please confirm and
>>>>>>>>>> ship it to the customer.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Appreciate your help on this matter.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Tue, 14 Jul 2020 at 12:35, Karthik Sankar <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>> Hi Yaser,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Could you please assist in sending us the spare part?
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Tue, 14 Jul 2020 at 12:28, Moataz Salah El Din <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>> Dear Mazhar,
>>>>>>>>>>
>>>>>>>>>> Please cancel the collection of the subject AWB
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>> *Best regards,*
>>>>>>>>>>
>>>>>>>>>> *Moataz Salah El-Din*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455 │ e: [email-masked] │ w:
>>>>>>>>>> www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>> You received this message because you are subscribed to the
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>>>>>>>>>> To unsubscribe from this group and stop receiving emails from it,
>>>>>>>>>> send an email to [email-masked].
>>>>>>>>>> To view this discussion on the web visit
>>>>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAPzB9vZOLWUxjYoiF6JTBM_6CLFqfDja8%2B4JkHDmqi8aDgQ0Ag%40mail.gmail.com
>>>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAPzB9vZOLWUxjYoiF6JTBM_6CLFqfDja8%2B4JkHDmqi8aDgQ0Ag%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>>>> .
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>> Best Regards
>>>>>>>>>>
>>>>>>>>>> Vipin
>>>>>>>>>>
>>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> *Vipin Raj*
>>>>>>> FC Supervisor
>>>>>>>
>>>>>>>
>>>>>>> *E* [email-masked]
>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>> Dubai, UAE
>>>>>>>
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>>>>>>>
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>>>>>>>
>>>>>>
>>>>
>>>> --
>>>>
>>>> *Vipin Raj*
>>>> FC Supervisor
>>>>
>>>>
>>>> *E* [email-masked]
>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>>> UAE
>>>>
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>>>> --
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>>>> .
>>>>
>>>
>>>
>>> --
>>> *Best Regards,*
>>>
>>> *Michael C. Rolle*
>>>
>>
>>
>> --
>>
>> *Vipin Raj*
>> FC Supervisor
>>
>>
>> *E* [email-masked]
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
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>