Subject: Re: Delayed Order - 100151980_2 //awb: 832014003481
From: Yaseen Shaqra <[email-masked]>
To: Zubair Wahid <[email-masked]>, Ahmed Irfan <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Cc: Taqwa Ali <[email-masked]>, Mary Anne Agapito <[email-masked]>, customer care <[email-masked]>, Samiya Sheikh <[email-masked]>
Date: Mon, 27 Jul 2020 17:47:54 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

We do apologize for the confusion

Please proceed and cancel the below order as the customer is not
interested to receive the shipment

100151980_2 - 832014003481

On Mon, Jul 27, 2020 at 11:31 AM Samiya Sheikh <[email-masked]> wrote:

> Hi Team,
>
> kindly cancel and create CRA to refund the cst
>
> Regards
>
> On Sun, Jul 26, 2020 at 4:26 PM Taqwa Ali <[email-masked]> wrote:
>
>> Dear Team
>>
>> CM is following up again ( 200316334  )
>>
>> Please dispatch the order today
>>
>> Regards
>> Taqwa
>>
>> On Sun, Jul 26, 2020 at 1:24 PM Taqwa Ali <[email-masked]> wrote:
>>
>>> Dear Team
>>>
>>> Please assist as the CM keeps calling to follow up, no dispatch done
>>> yet. ( 200316334  )
>>>
>>> Regards
>>> Taqwa
>>>
>>> On Fri, Jul 24, 2020 at 5:57 PM Yaseen Shaqra <[email-masked]>
>>> wrote:
>>>
>>>> Hi Hussain,
>>>>
>>>> The old is not dispatch until today, the customer wants the product
>>>> urgently
>>>>
>>>> Please advise if i should cancel the new order
>>>>
>>>> On Fri, Jul 24, 2020 at 3:53 PM Hussain Firoz Miyagamwala <
>>>> [email-masked]> wrote:
>>>>
>>>>> Dear Yaseen,
>>>>>
>>>>> Please always get the confirmation first of cancellation for the old
>>>>> order than only dispatch the new ones.
>>>>> Else we might dispatch both the orders.
>>>>>
>>>>> Also we don't have stocks in Dubai for new order, It will go from KSA
>>>>> only.
>>>>> The new order item is not there in the old order ?
>>>>>
>>>>> @Zubair Wahid <[email-masked]> Please the subject order should
>>>>> be dispatched tomorrow itself.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Fri, Jul 24, 2020 at 2:39 PM Yaseen Shaqra <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Ahmed and Zubair
>>>>>>
>>>>>> Please note that the customer's wife about to give birth within 10
>>>>>> days, the customer asked to place a new order
>>>>>>
>>>>>> @Zubair Wahid <[email-masked]> @Ahmed Irfan
>>>>>> <[email-masked]> Please cancel the old order
>>>>>>
>>>>>> New order 200320245
>>>>>>
>>>>>> @Hussain Firoz Miyagamwala <[email-masked]> Please make sure
>>>>>> that the order fulfilled from UAE warehouse
>>>>>>
>>>>>> On Thu, Jul 23, 2020 at 12:02 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> May we know the status of the subject order, please?
>>>>>>>
>>>>>>> It was placed in May and up until now, the order has not been
>>>>>>> delivered yet.
>>>>>>>
>>>>>>> The customer is following up almost every day and very upset about
>>>>>>> the extreme delay.
>>>>>>>
>>>>>>> There is already an existing ticket as well.  Incident #1187781
>>>>>>>
>>>>>>> Please update. Thank you
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Yaseen Mohammed*
>>>>>>
>>>>>> Customer Care Representative
>>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>>>   │ w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>
>>>>
>>>> --
>>>>
>>>> Best Regards,
>>>>
>>>> *Yaseen Mohammed*
>>>>
>>>> Customer Care Representative
>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>>>  w: www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>

-- 

Best Regards,

*Yaseen Mohammed*

Customer Care Representative
p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE