Subject: Re: 600909619 // BLUOBND-AF400-B5 // Black+Decker - 4 litre Digital Air Fryer AerOfry - Black // DEFECTIVE
From: Denmark A <[email-masked]>
To: Cherry Ann Binondo <[email-masked]>
Cc: Taqwa Ali <[email-masked]>, Hadi Abbas <[email-masked]>, Mansoor Mohammad <[email-masked]>, "Returns.fc" <[email-masked]>, Michaela Manibo <[email-masked]>, "[email-masked]" <[email-masked]>, customer care <[email-masked]>, "Alina D'Souza" <[email-masked]>, Abdelmohsen basha <[email-masked]>, Vipin Varunny <[email-masked]>, Sreekanth Chiyyarath <[email-masked]>
Date: Mon, 27 Jul 2020 14:56:09 +0400
List-Id: <ccteam.mumzworld.com>

Dear Cherry,

Please find the attached VRA for your reference.

Regards,
Den mark

On Mon, Jul 27, 2020 at 2:48 PM Cherry Ann Binondo <
[email-masked]> wrote:

> Dear Team,
>
> As faulty item is in service center, please process GRV for this item.
>
> Replacement can be taken from our Warehouse.
>
> Regards,
>
> Cherry
>
>
>
> *From:* Cherry Ann Binondo
> *Sent:* Monday, July 27, 2020 2:40 PM
> *To:* Taqwa Ali <[email-masked]>; Denmark A <[email-masked]>
> *Cc:* Returns.fc <[email-masked]>; Michaela Manibo <
> [email-masked]>; [email-masked]; customer care <
> [email-masked]>; Alina D'Souza <[email-masked]>; Abdelmohsen
> basha <[email-masked]>; Vipin Varunny <[email-masked]>;
> Sreekanth Chiyyarath <[email-masked]>
> *Subject:* RE: 600909619 // BLUOBND-AF400-B5 // Black+Decker - 4 litre
> Digital Air Fryer AerOfry - Black // DEFECTIVE
>
>
>
> Dear Team,
>
> We received your mail July 11 and invoice date is July 1
>
> As per these dates we based/assumed late complain from buyer.
>
> Please send mail to us at the same date customer reported.
>
>
>
> Kindly send item to our warehouse for the replacement.
>
>
>
> WAREHOUSE ADDRESS:
>
> Al  Mazhar Distribution L.L.C
>
> PIC: Mr. Hadi
>
> Mob: 0097156 218 9263
>
> P.O.BOX : 232641  Tel: 04-2572572
>
> Opp: Ministry Of Labour Office, Behind : Sina Tyres
>
> Compund No. 5 Store No. 3, Al Qusais Industrial Area-1, Dubai -UAE
>
>
>
> Regards,
>
> Cherry
>
>
>
> *From:* Taqwa Ali <[email-masked]>
> *Sent:* Monday, July 27, 2020 2:23 PM
> *To:* Denmark A <[email-masked]>
> *Cc:* Cherry Ann Binondo <[email-masked]>; Returns.fc <
> [email-masked]>; Michaela Manibo <[email-masked]>;
> [email-masked]; customer care <[email-masked]>; Alina D'Souza <
> [email-masked]>; Abdelmohsen basha <[email-masked]>; Vipin
> Varunny <[email-masked]>; Sreekanth Chiyyarath <
> [email-masked]>
> *Subject:* Re: 600909619 // BLUOBND-AF400-B5 // Black+Decker - 4 litre
> Digital Air Fryer AerOfry - Black // DEFECTIVE
>
>
>
> Dear Denmark
>
>
>
> CM received the item on 1-jul , and she asked for the return on 3-jul
>
>
>
> Please replace the item
>
>
>
>
>
> Regards
>
> Taqwa
>
>
>
> On Mon, Jul 27, 2020 at 2:18 PM Denmark A <[email-masked]> wrote:
>
> @Radwa Ali <[email-masked]> FYI.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Mon, Jul 27, 2020 at 2:07 PM Cherry Ann Binondo <
> [email-masked]> wrote:
>
> Dear Denmark,
>
> It is still with service center.
>
> If in case, kindly note that refund is valid for item bought before 7 days
> else it is for warranty service only.
>
> Regards,
>
> Cherry
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Monday, July 27, 2020 1:28 PM
> *To:* Cherry Ann Binondo <[email-masked]>
> *Cc:* Returns.fc <[email-masked]>; Michaela Manibo <
> [email-masked]>; [email-masked]; customer care <
> [email-masked]>; Alina D'Souza <[email-masked]>; Taqwa Ali <
> [email-masked]>; Abdelmohsen basha <[email-masked]>
> *Subject:* Re: 600909619 // BLUOBND-AF400-B5 // Black+Decker - 4 litre
> Digital Air Fryer AerOfry - Black // DEFECTIVE
>
>
>
> Dear Cherry,
>
>
>
> Any update regarding this issue as per customer she doesn't want repaired
> nor need a new one.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Mon, Jul 27, 2020 at 1:22 PM Taqwa Ali <[email-masked]> wrote:
>
> Dear Team
>
>
>
> Please assist as CM keeps calling to follow up
>
>
>
> Customer does not want the repaired item but a new one
>
>
>
> Regards
>
> Taqwa
>
>
>
>
>
> On Sat, Jul 25, 2020 at 5:34 PM Michaela Manibo <
> [email-masked]> wrote:
>
> Team,
>
> Please see below comments and update the CRA. Customer does not want the
> repaired item but a new one.
>
> Return Reason:doesnt_work_or_defective
> Comments :First of all the fryer I received had traces of food int it
> which indicates it has been used! And not new. Any ways I cleaned it and
> used it and it wasn’t working. It’s faulty it shuts of after a few seconds
> only I get e1 message on the screen
>
> thanks
>
>
>
>
>
> On Sat, Jul 25, 2020 at 9:26 AM Cherry Ann Binondo <
> [email-masked]> wrote:
>
> Dear Team,
>
> Unit is already repaired and taken back last July 15
>
> Please re-check.
>
> Regards,
>
> Cherry
>
>
>
> *From:* [email-masked] <[email-masked]>
> *Sent:* Thursday, July 23, 2020 7:29 PM
> *To:* 'Denmark A' <[email-masked]>; Cherry Ann Binondo <
> [email-masked]>
> *Cc:* Akash Himthani <[email-masked]>; Vipin Varunny <
> [email-masked]>; Sreekanth Chiyyarath <
> [email-masked]>; 'customer care' <[email-masked]>;
> 'Returns.fc' <[email-masked]>; 'Alina D'Souza' <
> [email-masked]>; 'Samran Iftikhar' <[email-masked]>;
> 'Abdelmohsen basha' <[email-masked]>
> *Subject:* RE: 600909619 // BLUOBND-AF400-B5 // Black+Decker - 4 litre
> Digital Air Fryer AerOfry - Black // DEFECTIVE
>
>
>
> Hi @Cherry Ann Binondo <[email-masked]> @Denmark A
> <[email-masked]>,
>
> Please update us on this issue as the customer keeps calling.
>
>
>
>
>
>
> Best Regards,
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Monday, July 20, 2020 12:27 PM
> *To:* Cherry Ann Binondo <[email-masked]>
> *Cc:* Akash Himthani <[email-masked]>; Vipin Varunny <
> [email-masked]>; Sreekanth Chiyyarath <
> [email-masked]>; customer care <[email-masked]>;
> Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>;
> Samran Iftikhar <[email-masked]>; Abdelmohsen basha <
> [email-masked]>
> *Subject:* Re: 600909619 // BLUOBND-AF400-B5 // Black+Decker - 4 litre
> Digital Air Fryer AerOfry - Black // DEFECTIVE
>
>
>
> Dear Cherry,
>
>
>
> Thank you for the updates.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Mon, Jul 20, 2020 at 12:19 PM Cherry Ann Binondo <
> [email-masked]> wrote:
>
> Dear Denmark,
>
> Item still in service center.
>
> Regards,
>
> Cherry
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Monday, July 20, 2020 11:46 AM
> *To:* Cherry Ann Binondo <[email-masked]>
> *Cc:* Akash Himthani <[email-masked]>; Vipin Varunny <
> [email-masked]>; Sreekanth Chiyyarath <
> [email-masked]>; customer care <[email-masked]>;
> Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>;
> Samran Iftikhar <[email-masked]>; Abdelmohsen basha <
> [email-masked]>
> *Subject:* Re: 600909619 // BLUOBND-AF400-B5 // Black+Decker - 4 litre
> Digital Air Fryer AerOfry - Black // DEFECTIVE
>
>
>
> Dear Cherry,
>
>
>
> Kindly update us thank you.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Sat, Jul 11, 2020 at 5:57 PM Cherry Ann Binondo <
> [email-masked]> wrote:
>
> Dear Team,
>
> Please send to service center.
>
> Regards,
>
> Cherry
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Saturday, July 11, 2020 5:04 PM
> *To:* Akash Himthani <[email-masked]>; Cherry Ann
> Binondo <[email-masked]>; Nikhil Kumar <
> [email-masked]>; Rais Ahmad <[email-masked]>;
> Pramod Kumar Kottuvala <[email-masked]>; Vipin Varunny <
> [email-masked]>; Amanpreet Singh <[email-masked]
> >
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>
> *Subject:* 600909619 // BLUOBND-AF400-B5 // Black+Decker - 4 litre
> Digital Air Fryer AerOfry - Black // DEFECTIVE
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
> Sales invoice attached for your reference.
>
>
>
> I used it and it wasn’t working. It’s faulty it shuts off after a few
> seconds only I get e1 message on the screen
>
>
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Regards,
>
> Den mark
>
>
>
>