Subject: RE: >15 days pending shipments << Reference ID: 61284998 >>1964835305/1964833485
From: "'Monica Saldanha (DHL AE)' via customer care" <[email-masked]>
To: "Vithal Moolya (DHL AE)" <[email-masked]>, Ronald Gaviola <[email-masked]>
Cc: ae.mumzworld <[email-masked]>, "Hesham Hatem (DHL AE)" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Mon, 27 Jul 2020 09:47:23 +0000
List-Id: <ccteam.mumzworld.com>

Dear Vithal /Ronald

In continuation to the follow up on Cairo cases ,instruction is pending  from Mumzworld  .Reason for holding Cairo deliveries are as follows

Pls advice who is paying the duty amount , If  you want the shipments to be delivered on DDP basis pls instruct on email

If you want the shipments to be RTO pls allow me to use your account number for charging duty and redirection cost
Confirmation is awaited  from your end

Shipper reference

AWB

Remarks

700241493

1964833485

Payment instructions required urgently. Shipment held for payment of customs duties/taxes.
Customs duties amount : Aprox - 58.42 USD .

700241944

1964835305

Payment instructions required urgently. Shipment held for payment of customs duties/taxes.
Customs duties amount : Aprox - USD 61 USD .

Email sent to Mumzworld as follows

From: [email-masked] [mailto:[email-masked]]
Sent: Sunday, July 26, 2020 11:20 AM
To: [email-masked]; [email-masked]; [email-masked]; Hesham Hatem (DHL AE) <[email-masked]>; [email-masked]; Monica Saldanha (DHL AE) <[email-masked]>
Cc: Vithal Moolya (DHL AE) <[email-masked]>
Subject: Re: Shipments instructions required ( Urgent ). << Reference ID: 60470892 >>

Hi Ronald,

Good day.

A gentle reminder below, awaiting your instructions.

Our destination teams are unable to hold the shipments for longer.

@Hesham,

Good day.

FYI below. These shipments will be appearing in the report, as aging.

Shipper reference

AWB

Remarks

700241493

1964833485

Payment instructions required urgently. Shipment held for payment of customs duties/taxes.
Customs duties amount : Aprox - 58.42 USD .

700241944

1964835305

Payment instructions required urgently. Shipment held for payment of customs duties/taxes.
Customs duties amount : Aprox - USD 61 USD .

200304699_1

5742694521

Payment instructions required urgently. Shipment held for payment of customs duties/taxes.
Customs duties amount : Aprox - USD 27

200310225

5545678434

Payment instructions required urgently. Shipment held for payment of customs duties/taxes.
Customs duties amount : Aprox - SAR 22.50

100164781_1

9554761790

Payment instructions required urgently. Shipment held for payment of customs duties/taxes.
Customs duties amount : Aprox - USD 6

100164783_2

9554758754

Payment instructions required urgently. Shipment held for payment of customs duties/taxes.
Customs duties amount : Aprox - USD 10.

100166380_1

9554760504

Pending duty payment :  19.65 SAR

200309457_1

9554761915

Payment instructions required urgently. Shipment held for payment of customs duties/taxes.
Customs duties amount : Aprox - USD 7

600917075

2990810056

consignee refused to paid the CUSTOM DUTY CHARGE (USD 66 )

600917574

2990804121

Consignee refused to pay the duty amount 57.42$

100165945

6030153404

The consignee is refusing to pay customs duty charges. USD 7

600903989

5742699863

This shipment is undelivered as the consignee has refused to pay duty of USD 18

600931470

2990848895

The consignee refused delivery, due to KWD 3.

Should you require any further assistance, please contact me directly.

Best Regards,

Khalid Khalfan
Key Account Advisor

DHL EXPRESS
P.O.Box 6252
Dubai
United Arab Emirates
2924114

Monica Saldanha
Sr Advisor Kad

DHL EXPRESS
P.O.Box 6252
Dubai
United Arab Emirates

Phone: +971 4 2924118
[GPTW 2020 sign (003)]

From: Vithal Moolya (DHL AE)
Sent: Monday, July 27, 2020 10:49 AM
To: Ronald Gaviola <[email-masked]>; Monica Saldanha (DHL AE) <[email-masked]>
Cc: ae.mumzworld <[email-masked]>; Hesham Hatem (DHL AE) <[email-masked]>; [email-masked]; [email-masked]
Subject: RE: >15 days pending shipments << Reference ID: 61284998 >>

Hi Ronald

The CAI shipment is not a DHL issue as far as I am aware about it.

@Monica ==> Please could you speak to CAI office and provide an update to Ronald on the below shipments.

Regards
Vithal Moolya
Manager - Key Account Desk

From: Ronald Gaviola [mailto:[email-masked]]
Sent: Sunday, July 26, 2020 17:41
To: Monica Saldanha (DHL AE) <[email-masked]<mailto:[email-masked]>>
Cc: Vithal Moolya (DHL AE) <[email-masked]<mailto:[email-masked]>>; ae.mumzworld <[email-masked]<mailto:[email-masked]>>; Hesham Hatem (DHL AE) <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: Re: >15 days pending shipments << Reference ID: 61284998 >>

Dears,

We have considered these shipments as lost. We have given you enough time and reminder to deliver and return the shipments but to no positive outcome.

Shipper Reference Number

Pickup Date

AWB Number

Destination

Latest Checkpoint Date

Latest Checkpoint

General status

today

age

700241944

6/12/2020

1964835305

CAI

7/26/2020

On Hold

Pending

7/26/2020

30

700241493

6/11/2020

1964833485

CAI

7/26/2020

On Hold

Pending

7/26/2020

31

600887597

6/11/2020

1964833555

KWI

6/18/2020

Agreed Delivery

Pending

7/26/2020

31

Regards,
Ronald

On Sun, Jul 19, 2020 at 3:18 PM Monica Saldanha (DHL AE) <[email-masked]<mailto:[email-masked]>> wrote:
Dear Ronald

Update for all the pending shipments as follows
Request you to provide instruction such as alternate delivery address / duty confirmation on held shipments

Confirmation awaited  from your end .

Search

Last Event Stn

Last Event Fac

Last Event Cd

Last Event Dtm

Status

Update

4021024324

DXB

DWC

OH

2020-07-15 20:52:00

Shipment on hold in Dxb  for duty payment  10 /Hesham Is working on this request

Open

1530161065

DXB

DWC

OH

2020-07-15 20:52:00

Shipment on hold in Dxb  for duty payment  10 /Hesham  is working on this request

Open

1530156456

DXB

DWC

OH

2020-07-15 20:52:00

Shipment on hold in Dxb  for duty payment  10 /Hesham is working on this request

Open

9842765100

DXB

DWC

OH

2020-07-15 20:52:00

Held  for VAT confirmation  VAT AMOUNT    18.26//Hesham is working on this request

Open

5742693401

MCT

MIS

CI

2020-07-16 11:46:35

Held for Bad address UNKNOWN STREET pls advice complete address .Trace is registered as well
19/07- need complete delivery address

Open

5742692454

KWI

KCO

WC

2020-06-27 10:43:20

Will check with destination for final pod .No update after 27th June
19/07 - case escalated for pod

Open

5742692115

DHA

DHA

LV

2020-06-25 10:56:39

Bad address share the complete address to deliver .Trace is registered as well
19/7 -tried to call cnee on 966566349756 but no answer

Open

5742692211

MCT

MIS

CI

2020-07-16 11:46:26

Held for Bad address UNKNOWN STREET pls advice complete address .Trace is registered as well
19/07- The shipment is on hold as unable to contact consignee and address is not locatable.

Open

1208688762

DEL

GTW

UD

2020-07-14 15:40:03

Checking with delhi customs the reason for holding
19/7- Please be note that customs has denied to give waiver for NOC FSSAI, so now we required FSSAI certificate to proceed further  same we  have informed cnee  Mr. YUSUF  via mail
So please be informed to shipper and push cnee for the same for further process .

Open

3801546394

DXB

DWC

OH

2020-07-15 20:52:00

Held  for VAT confirmation  VAT AMOUNT    10.00/Hesham is working on this request

Open

1208688423

RUH

RUH

CC

2020-07-16 09:17:02

CONSIGNEE CONTACTED . If no response will send to  TAMER LOGISTICS

Open

1208686323

CAI

GTW

CD

2020-07-15 13:34:48

Checking with Cairo  customs the reason for holding
19/7- Our clearance  team updated that they contacted the cnee on 25/06 at 201223478252 and he sent the required ppwk to start clearance process. shpt is in queue for physical inspection; in order for the local customs to decide if any additional ppwk/ approvals will be requested,

Open

3396715711

HOF

HOF

OH

2020-07-06 11:01:23

Instruction is passed to forward the shipment to Tamer Logistic

Open

3396713784

RUH

GTW

OH

2020-07-16 07:55:03

called the CNEE 966532641479 but this mobile is OFF.Please provide alternate number
19/7 - with courier for delivery today

Open

3396706961

RUH

GTW

UV

2020-06-15 09:25:20

Trace is registered for final pod
19/7- tried to call cnee on966500841155  but no answer SMS sent ,

Open

3396707204

CAI

GTW

CD

2020-07-06 15:18:44

Checking with Cairo  customs the reason for holding
19/07 - please be informed that the Egyptian Customs Authority has applied new customs system called (MTS) for releasing shipments and the effect of Covid-19, led to a huge backlog of delayed shipments. Shipment now on hold for Pharmacy approval, usually, such approval takes up to 15 working days to be released, due to current situation, we have no estimate time.

Open

1964836775

RUH

RUH

WC

2020-06-15 11:07:37

With courier on 15/06 no scans after that file is registered to check the final pod
19/7 - case is escalated for final pod status

Open

1964836996

RUH

GTW

UV

2020-06-15 09:25:20

Reminder sent to station for final pod conf
19/7 - case is escalated

Open

1964835305

CAI

CAF

OH

2020-07-16 06:49:19

Shipment is UNDEL due to “ Cnee Refused to paid the CUSTOM DUTY CHARGE ( USD 61 )
19/7-  Return  inst provided by Ronald , however there is duty on this shipment pls advice can we charge the duty and freight  amount to your account . Confirmation awaited

Open

1964833555

KWI

KCO

AD

2020-06-18 16:40:59

temporarily lost visibility of this shipment. Following up with [email-masked]<mailto:[email-masked]> on a separate email  on this case

Open

1964833485

CAI

MOH

OH

2020-07-16 07:57:05

consignee refuse to pay the duty amount 58.42 USD
19/7  -  For returning the shipment need you approval to charge duty and RT freight cost amount to your account

Open

1964831433

MCT

MIS

CI

2020-07-14 13:10:19

Trace is registered for final pod
19/7 - case is escalated for final pod

Open

1149628130

RUH

RUH

WC

2020-06-15 11:07:37

With courier on 15/06 no scans after that file is registered to check the final pod
19/7 - case is escalated for final pod status

Open

1149626391

RUH

RUH

WC

2020-06-15 11:07:37

With courier on 15/06 no scans after that file is registered to check the final pod
19/7 - case is escalated for final pod status

Open

1149626892

DHA

DHA

CI

2020-07-16 09:31:01

Trace is registered for final pod
19/7- cnee requested for self collection from Service point

Open

6175481561

JED

GTW

AF

2020-06-13 06:30:16

Trace is registered for final pod
19/7- case is escalated for final pod

Open

6175490624

AQI

AQI

CC

2020-07-16 09:25:29

19th July - called cnee on#966599100233 they will collect it from DHL office today

Open

6175487194

RUH

RUH

WC

2020-06-13 10:23:18

With courier on 13/06 no scans after that file is registered to check the final pod
19/7 - case is escalated for final pod status

Open

1015335075

RUH

RUH

CC

2020-07-14 14:30:52

Awaiting consignee collection
19/7- case is escalated

Open

1015332533

DHA

DHA

WC

2020-06-10 13:41:15

With courier on 10/06 no scans after that file is registered to check the final pod
19/7 - case is escalated for final pod

Open

1307628523

DHA

DHA

HN

2020-06-15 19:21:30

tried several times to contact cnee on 966568440858 but there is no response.
19/7 - if you have alternate number pls provide

Open

1307625756

RUH

GTW

OH

2020-07-16 11:17:33

call not reachable, Destination has sent SMS, pls provide New consingee information
19/7 - shipment is currently on hold in facility due to incomplete delivery address & non responsive contact number.

Open

1307624275

DHA

DHA

WC

2020-06-04 14:25:29

With courier on 04/06 no scans after that file is registered to check the final pod
19/7- As per our counter team  they are trying to reach cnee# 90550739130, to confirm if she received the shipment, but till now there is no answer. Do you have any alternate number to check , or can you pls check at your end if this shipment is received by them or not

Open

Search

Last Event Stn

Last Event Fac

Last Event Cd

Last Event Dtm

Status

Update

5742692550

DXB

DWC

HO

2020-06-29 21:15:00

Shipment is returned RTO under  6006851255    DP HOLD

closed

5742690590

DXB

DWC

HO

2020-06-29 21:15:00

Shipment is returned RTO under  6006851071  DP HOLD

closed

5742689945

KWI

KCO

OK

2020-07-15 14:22:20

Delivered

closed

1208688736

KWI

KCO

OK

2020-07-14 12:31:04

Delivered

closed

1208688412

KWI

KCO

OK

2020-06-28 18:12:13

Delivered

closed

1208683932

RUH

RUH

OK

2020-07-14 11:52:59

Delivered

closed

3396714171

ELQ

ELQ

OK

2020-06-22 13:04:19

As per destination shipment is delivered did consignee confirm non receipt , checking for the final pod status

closed

3396713014

RUH

WAE

OK

2020-07-15 16:40:02

Delivered

closed

3396710870

RUH

RUH

OK

2020-07-14 11:52:59

Delivered

closed

3396710785

RUH

RUH

OK

2020-07-14 11:52:59

Delivered

closed

3396709190

RUH

RUH

OK

2020-06-16 14:50:57

With courier on 16/06 no scans after that file is registered to check the final pod .File is registered

closed

3396707565

RUH

RUH

OK

2020-07-15 16:24:36

Delivered

closed

1149627463

KWI

KCO

OK

2020-06-28 16:54:04

Delivered

closed

1149626284

RUH

RUH

OK

2020-07-14 11:52:59

Delivered

closed

6175481771

RUH

RUH

OK

2020-06-15 11:56:36

Delivered

closed

6175485013

RUH

RUH

OK

2020-07-14 11:52:59

Delivered

closed

1015332710

RUH

RUH

OK

2020-07-14 11:52:59

Delivered

closed

1015333384

YAN

YAN

OK

2020-07-13 09:54:25

Delivered

closed

1015335624

RUH

RUH

OK

2020-07-14 11:52:59

Delivered

closed

1307631673

RUH

RUH

OK

2020-07-14 11:52:59

Delivered

closed

2406999991

RUH

RUH

OK

2020-07-14 11:52:59

Delivered

closed

5775901526

RUH

RUH

OK

2020-07-14 11:52:59

Delivered

closed

Monica Saldanha
Sr Advisor Kad

DHL EXPRESS
P.O.Box 6252
Dubai
United Arab Emirates

Phone: +971 4 2924118
[GPTW 2020 sign (003)]

From: Ronald Gaviola [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Saturday, July 18, 2020 4:23 PM
To: Monica Saldanha (DHL AE) <[email-masked]<mailto:[email-masked]>>
Cc: Vithal Moolya (DHL AE) <[email-masked]<mailto:[email-masked]>>; ae.mumzworld <[email-masked]<mailto:[email-masked]>>; Hesham Hatem (DHL AE) <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: Re: >15 days pending shipments << Reference ID: 61284998 >>

Vithal, Monica

If customer refused please RTS the shipment do not keep the shipments pending with you.

Also please RTS this urgently. 1964835305

Regards,
Ronald

On Thu, Jul 16, 2020 at 4:51 PM Monica Saldanha (DHL AE) <[email-masked]<mailto:[email-masked]>> wrote:
Dear Hesham /Ronald

Update awb wise as follows
If you have any instructions as requested pls share with me .So that I can follow up for delivery

Pls confirm back at the earliest

Search

Last Event Stn

Last Event Fac

Last Event Cd

Last Event Dtm

Status

4021024324

DXB

DWC

OH

2020-07-15 20:52:00

Shipment on hold in Dxb  for duty payment  10 .Please advice who would pay to arrange delivery

1530161065

DXB

DWC

OH

2020-07-15 20:52:00

Shipment on hold in Dxb  for duty payment  10. Please advice who would pay to arrange delivery

1530156456

DXB

DWC

OH

2020-07-15 20:52:00

Shipment on hold in Dxb  for duty payment  10. Please advice who would pay to arrange delivery

9842765100

DXB

DWC

OH

2020-07-15 20:52:00

Held  for VAT confirmation  VAT AMOUNT    18.26 . Please advice who would pay to arrange delivery

5742693401

MCT

MIS

CI

2020-07-16 11:46:35

Held for Bad address UNKNOWN STREET pls advice complete addres .Trace is registered as well

5742692454

KWI

KCO

WC

2020-06-27 10:43:20

Will check with destination for final pod .No update after 27th June

5742692550

DXB

DWC

HO

2020-06-29 21:15:00

Shipment is returned RTO under  6006851255    DP HOLD

5742692115

DHA

DHA

LV

2020-06-25 10:56:39

Bad address share the complete address to deliver .Trace is registered as well

5742692211

MCT

MIS

CI

2020-07-16 11:46:26

Held for Bad address UNKNOWN STREET pls advice complete addres .Trace is registered as well

5742690590

DXB

DWC

HO

2020-06-29 21:15:00

Shipment is returned RTO under  6006851071  DP HOLD

5742689945

KWI

KCO

OK

2020-07-15 14:22:20

Delivered

1208688736

KWI

KCO

OK

2020-07-14 12:31:04

Delivered

1208688412

KWI

KCO

OK

2020-06-28 18:12:13

Delivered

1208688762

DEL

GTW

BL

2020-07-14 15:40:03

Checking with delhi customs the reason for holding

3801546394

DXB

DWC

OH

2020-07-15 20:52:00

Held  for VAT confirmation  VAT AMOUNT    10.00. Please advice who would pay to arrange delivery

1208688423

RUH

RUH

CC

2020-07-16 09:17:02

CONSIGNEE CONTACTED . If no response will send to  TAMER LOGISTICS

1208686323

CAI

GTW

CD

2020-07-15 13:34:48

Checking with Cairo  customs the reason for holding

1208683932

RUH

RUH

OK

2020-07-14 11:52:59

Delivered

3396715711

HOF

HOF

OH

2020-07-06 11:01:23

Instruction is passed to forward the shipment to Tamer Logistic

3396714171

ELQ

ELQ

OH

2020-06-22 13:04:19

As per destination shipment is delivered did consignee confirm non receipt , checking for the final pod status

3396713784

RUH

GTW

OH

2020-07-16 07:55:03

called the CNEE 966532641479 but this mobile is OFF.Please provide alternate number

3396713014

RUH

WAE

OK

2020-07-15 16:40:02

Delivered

3396710870

RUH

RUH

OK

2020-07-14 11:52:59

Delivered

3396710785

RUH

RUH

OK

2020-07-14 11:52:59

Delivered

3396709190

RUH

RUH

WC

2020-06-16 14:50:57

With courier on 16/06 no scans after that file is registered to check the final pod .File is registered

3396706961

RUH

GTW

UV

2020-06-15 09:25:20

Trace is registered for final pod

3396707565

RUH

RUH

OK

2020-07-15 16:24:36

Delivered

3396707204

CAI

GTW

CD

2020-07-06 15:18:44

Checking with Cairo  customs the reason for holding

1964836775

RUH

RUH

WC

2020-06-15 11:07:37

With courier on 15/06 no scans after that file is registered to check the final pod

1964836996

RUH

GTW

UV

2020-06-15 09:25:20

Reminder sent to station for final pod conf

1964835305

CAI

CAF

OH

2020-07-16 06:49:19

Shipment is UNDEL due to “ Cnee Refused to paid the CUSTOM DUTY CHARGE ( USD 61 )

1149627463

KWI

KCO

OK

2020-06-28 16:54:04

Delivered

1964833555

KWI

KCO

AD

2020-06-18 16:40:59

temporarily lost visibility of this shipment. Following up with [email-masked]<mailto:[email-masked]> on a separate email  on this case

1964833485

CAI

MOH

OH

2020-07-16 07:57:05

consignee refuse to pay the duty amount 58.42 USD . Please advice who would pay to arrange delivery

1964831433

MCT

MIS

CI

2020-07-14 13:10:19

Trace is registered for final pod

1149628130

RUH

RUH

WC

2020-06-15 11:07:37

With courier on 15/06 no scans after that file is registered to check the final pod

1149626391

RUH

RUH

WC

2020-06-15 11:07:37

With courier on 15/06 no scans after that file is registered to check the final pod

1149626284

RUH

RUH

OK

2020-07-14 11:52:59

Delivered

1149626892

DHA

DHA

CI

2020-07-16 09:31:01

Trace is registered for final pod

6175481561

JED

GTW

AF

2020-06-13 06:30:16

Trace is registered for final pod

6175481771

RUH

RUH

OK

2020-06-15 11:56:36

Delivered

6175490624

AQI

AQI

CC

2020-07-16 09:25:29

Awaiting consignee collection

6175485013

RUH

RUH

OK

2020-07-14 11:52:59

Delivered

6175487194

RUH

RUH

WC

2020-06-13 10:23:18

With courier on 13/06 no scans after that file is registered to check the final pod

1015335075

RUH

RUH

CC

2020-07-14 14:30:52

Awaiting consignee collection

1015332533

DHA

DHA

WC

2020-06-10 13:41:15

With courier on 10/06 no scans after that file is registered to check the final pod

1015332710

RUH

RUH

OK

2020-07-14 11:52:59

Delivered

1015333384

YAN

YAN

OK

2020-07-13 09:54:25

Delivered

1015335624

RUH

RUH

OK

2020-07-14 11:52:59

Delivered

1307631673

RUH

RUH

OK

2020-07-14 11:52:59

Delivered

1307628523

DHA

DHA

HN

2020-06-15 19:21:30

tried several times to contact cnee on 966568440858 but there is no response.

1307625756

RUH

GTW

OH

2020-07-16 11:17:33

call not reachable, Destination has sent SMS, pls provide New consingee information

1307624275

DHA

DHA

WC

2020-06-04 14:25:29

With courier on 04/06 no scans after that file is registered to check the final pod

2406999991

RUH

RUH

OK

2020-07-14 11:52:59

Delivered

5775901526

RUH

RUH

OK

2020-07-14 11:52:59

Delivered

Monica Saldanha
Sr Advisor Kad

DHL EXPRESS
P.O.Box 6252
Dubai
United Arab Emirates

Phone: +971 4 2924118

From: Vithal Moolya (DHL AE)
Sent: Thursday, July 16, 2020 2:30 PM
To: ae.mumzworld <[email-masked]<mailto:[email-masked]>>; Hesham Hatem (DHL AE) <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Monica Saldanha (DHL AE) <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: RE: >15 days pending shipments << Reference ID: 61284998 >>

Hi Monica

Please could you look into this case on urgent basis.

Regards
Vithal Moolya
Manager - Key Account Desk

From: [email-masked]<mailto:[email-masked]> [mailto:[email-masked]]
Sent: Thursday, July 16, 2020 14:28
To: Hesham Hatem (DHL AE) <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Vithal Moolya (DHL AE) <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: Re: >15 days pending shipments << Reference ID: 61284998 >>

Dear Hesham,

Message noted. Please hold for further updates.

Should you require any further assistance, please contact me directly.

Best Regards,

Jestin Franco
Key Account Advisor

DHL EXPRESS
P.O.Box 6252
Dubai
United Arab Emirates
2924114

>> Original Message ...
>> From: [email-masked]<mailto:[email-masked]>
>> To: [email-masked]<mailto:[email-masked]>, [email-masked]<mailto:[email-masked]>, [email-masked]<mailto:[email-masked]>
>> Cc: [email-masked]<mailto:[email-masked]>, [email-masked]<mailto:[email-masked]>
>> Subject: RE: >15 days pending shipments
>> Sent: Tue, 14 Jul 2020 15:14:35 UTC+04:00
>>
>>
Hi Vithal & Khalid,

Kindly look into this on priority and update Ronald on the status.

Regards,
Hesham Hatem
>> Major Accounts Manager
>>
>> DHL EXPRESS
>> P.O.Box 6252
>> Dubai
>> United Arab Emirates
>>
>> Phone: +971 4 2924858
>> Mobile: +971 50 1898588
[[:removedImage(image001.png):]]<http://hcoronavirus.dhl>

From: Ronald Gaviola [mailto:[email-masked]]
>> Sent: 14 July 2020 15:10
>> To: ae.mumzworld <[email-masked]<mailto:[email-masked]>>; Hesham Hatem (DHL AE) <[email-masked]<mailto:[email-masked]>>
>> Cc: lastmile <[email-masked]<mailto:[email-masked]>>; Customer Care Team <[email-masked]<mailto:[email-masked]>>
>> Subject: >15 days pending shipments

Hesham, Khalid

You have 55 pending shipments +15days. Please focus on these and we need to deliver them asap.

Courier

AWB Number

Shipper Reference Number

Pickup Date

General Status

Status

Destination

Age

Bucket

DHL-Express

4021024324

n/a

6/22/2020

Pending

On Hold

DXB

16

>15 days

DHL-Express

1530161065

n/a

6/22/2020

Pending

On Hold

DXB

16

>15 days

DHL-Express

1530156456

n/a

6/22/2020

Pending

On Hold

DXB

16

>15 days

DHL-Express

9842765100

RT4891313792

6/22/2020

Pending

On Hold

DXB

16

>15 days

DHL-Express

5742693401

600899204

6/22/2020

Pending

Facility Check In

MCT

16

>15 days

DHL-Express

5742692454

600902332

6/22/2020

Pending

With Delivering Courier

KWI

16

>15 days

DHL-Express

5742692550

700242904

6/22/2020

Pending

Lodged out of HIC

KWI

16

>15 days

DHL-Express

5742692115

100161526

6/22/2020

Pending

Load Vehicle

DHA

16

>15 days

DHL-Express

5742692211

600899838

6/22/2020

Pending

Facility Check In

MCT

16

>15 days

DHL-Express

5742690590

600899386

6/22/2020

Pending

Lodged out of HIC

CAI

16

>15 days

DHL-Express

5742689945

600898691

6/21/2020

Pending

Facility Check In

KWI

17

>15 days

DHL-Express

1208688736

600896550

6/18/2020

Pending

With Delivering Courier

KWI

18

>15 days

DHL-Express

1208688412

600896097

6/18/2020

Pending

Partial Delivery

KWI

18

>15 days

DHL-Express

1208688762

600895093

6/18/2020

Pending

Bond Location

DEL

18

>15 days

DHL-Express

3801546394

n/a

6/18/2020

Pending

On Hold

DXB

18

>15 days

DHL-Express

1208688423

200301240_1

6/18/2020

Pending

Awaiting Cnee Collection

RUH

18

>15 days

DHL-Express

1208686323

600893265

6/17/2020

Pending

Controllable Clearance Delay

CAI

19

>15 days

DHL-Express

1208683932

100159731_1

6/16/2020

Pending

Arrival in Delivery Facility

YAN

20

>15 days

DHL-Express

3396715711

200301812_1

6/16/2020

Pending

On Hold

HOF

20

>15 days

DHL-Express

3396714171

700242131_1

6/16/2020

Pending

On Hold

ELQ

20

>15 days

DHL-Express

3396713784

200295494_2

6/16/2020

Pending

Lodged into Inventory

RUH

20

>15 days

DHL-Express

3396713014

100158836_1

6/15/2020

Pending

Scheduled Movement

RUH

21

>15 days

DHL-Express

3396710870

200300136

6/15/2020

Pending

Load Vehicle

JED

21

>15 days

DHL-Express

3396710785

100158160

6/15/2020

Pending

Load Vehicle

RUH

21

>15 days

DHL-Express

3396709190

200302092

6/15/2020

Pending

With Delivering Courier

RUH

21

>15 days

DHL-Express

3396706961

200301206

6/14/2020

Pending

Unload Vehicle

RUH

22

>15 days

DHL-Express

3396707565

200300175_1

6/14/2020

Pending

With Delivering Courier

RUH

22

>15 days

DHL-Express

3396707204

600890675

6/14/2020

Pending

Controllable Clearance Delay

CAI

22

>15 days

DHL-Express

1964836775

100157038_2

6/12/2020

Pending

With Delivering Courier

RUH

22

>15 days

DHL-Express

1964836996

100157087_1

6/12/2020

Pending

Unload Vehicle

RUH

22

>15 days

DHL-Express

1964835305

700241944

6/12/2020

Pending

On Hold

CAI

22

>15 days

DHL-Express

1149627463

600887307

6/11/2020

Pending

Partial Delivery

KWI

23

>15 days

DHL-Express

1964833555

600887597

6/11/2020

Pending

Agreed Delivery

KWI

23

>15 days

DHL-Express

1964833485

700241493

6/11/2020

Pending

On Hold

CAI

23

>15 days

DHL-Express

1964831433

600887884

6/11/2020

Pending

Facility Check In

MCT

23

>15 days

DHL-Express

1149628130

200298021_2

6/11/2020

Pending

With Delivering Courier

RUH

23

>15 days

DHL-Express

1149626391

200299293_1

6/10/2020

Pending

With Delivering Courier

RUH

24

>15 days

DHL-Express

1149626284

200299577_1

6/10/2020

Pending

On Hold

RUH

24

>15 days

DHL-Express

1149626892

200298171_1

6/10/2020

Pending

Awaiting Cnee Collection

DHA

24

>15 days

DHL-Express

6175481561

200297953

6/9/2020

Pending

Arrived Facility

AHB

25

>15 days

DHL-Express

6175481771

200295165

6/9/2020

Pending

Awaiting Cnee Collection

RUH

25

>15 days

DHL-Express

6175490624

200284941_2

6/9/2020

Pending

Awaiting Cnee Collection

AQI

25

>15 days

DHL-Express

6175485013

100141713

6/8/2020

Pending

Load Vehicle

RUH

26

>15 days

DHL-Express

6175487194

700240875

6/8/2020

Pending

With Delivering Courier

RUH

26

>15 days

DHL-Express

1015335075

100150798

6/8/2020

Pending

With Delivering Courier

RUH

26

>15 days

DHL-Express

1015332533

200288964_1

6/7/2020

Pending

With Delivering Courier

DHA

27

>15 days

DHL-Express

1015332710

200282583_2

6/6/2020

Pending

Load Vehicle

RUH

27

>15 days

DHL-Express

1015333384

200268308_3

6/6/2020

Pending

Partial Delivery

YAN

27

>15 days

DHL-Express

1015335624

200286906

6/6/2020

Pending

Arrival in Delivery Facility

RUH

27

>15 days

DHL-Express

1307631673

100143381_2

6/4/2020

Pending

Arrival in Delivery Facility

RUH

28

>15 days

DHL-Express

1307628523

100141456_2

6/4/2020

Pending

Handover

DHA

28

>15 days

DHL-Express

1307625756

200288130_2

6/4/2020

Pending

On Hold

RUH

28

>15 days

DHL-Express

1307624275

100147709_2

6/3/2020

Pending

With Delivering Courier

DHA

29

>15 days

DHL-Express

2406999991

100150928_1

6/3/2020

Pending

Arrival in Delivery Facility

YAN

29

>15 days

DHL-Express

5775901526

200274716_4

6/3/2020

Pending

Load Vehicle

RUH

29

>15 days

Regards,
Ronald

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CONFIDENTIALITY NOTICE: This message is from DHL and may contain confidential business information. It is intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient please contact the sender and delete this message and any attachment from your system. Unauthorized publication, use, dissemination, forwarding, printing or copying of this E-Mail and its attachments is strictly prohibited.
CONFIDENTIALITY NOTICE: This message is from DHL and may contain confidential business information. It is intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient please contact the sender and delete this message and any attachment from your system. Unauthorized publication, use, dissemination, forwarding, printing or copying of this E-Mail and its attachments is strictly prohibited.