Subject: Re: Order #600912287 // Sku :MD-516211015 // Name :Cybex - Priam Seat Lux (ONLY) Limited Edition - Butterfly // DAMAGED
From: Mary Anne Agapito <[email-masked]>
To: Simone van Geemen <[email-masked]>
Cc: Osmat El Mourad <[email-masked]>, "Alina D'Souza" <[email-masked]>, Vipul Sethi <[email-masked]>, Sonja Strittmatter <[email-masked]>, Hyacinth Joyce <[email-masked]>, Aftersales Export CYBEX <[email-masked]>, Carolin Wehrfritz <[email-masked]>, Yaseen Shaqra <[email-masked]>, Laura Thomson <[email-masked]>, Mohamed Magdy <[email-masked]>, Denmark A <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Samran Iftikhar <samra
Date: Mon, 27 Jul 2020 12:20:29 +0400
List-Id: <ccteam.mumzworld.com>

Hi Simone,

is there any fee the customer needs to be aware of or will it be given for
free?

Please advise. Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, Jul 26, 2020 at 5:54 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Simone,
>
> So it means, the customer will be replacing it manually from her end? The
> seat cover will just be sent to her.
>
> Did I understand that correctly?
>
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sun, Jul 26, 2020 at 4:09 PM Simone van Geemen <[email-masked]>
> wrote:
>
>> Hi Mary Anne,
>>
>>
>>
>> Again this is an international vendor so I’m not sure we can give the
>> defect item back?
>>
>>
>>
>> @Vipul Sethi <[email-masked]> customer confirmed to be
>> able to replace the seat cover herself if the new seat frame is send to
>> her.
>>
>>
>>
>> You can coordinate with the team here for the arrangement of this @Alina
>> <[email-masked]> @Mary Anne <[email-masked]>.
>>
>>
>>
>> Regards,
>>
>>
>>
>>
>>
>> *From:* Mary Anne Agapito <[email-masked]>
>> *Sent:* Sunday, July 26, 2020 11:56 AM
>> *To:* Simone van Geemen <[email-masked]>; Osmat El Mourad <
>> [email-masked]>
>> *Cc:* Alina D'Souza <[email-masked]>; Vipul Sethi <
>> [email-masked]>; Sonja Strittmatter <
>> [email-masked]>; Hyacinth Joyce <[email-masked]>;
>> Aftersales Export CYBEX <[email-masked]>; Carolin
>> Wehrfritz <[email-masked]>; Yaseen Shaqra <
>> [email-masked]>; Laura Thomson <[email-masked]>; Mohamed
>> Magdy <[email-masked]>; Denmark A <[email-masked]>;
>> customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Samran Iftikhar <[email-masked]>;
>> lastmile <[email-masked]>
>> *Subject:* Re: Order #600912287 // Sku :MD-516211015 // Name :Cybex -
>> Priam Seat Lux (ONLY) Limited Edition - Butterfly // DAMAGED
>>
>>
>>
>> Hi Simone and Osmat,
>>
>>
>>
>> The customer called in and agreed to replace the seat frame with a new
>> one.
>>
>>
>>
>> @Alina D'Souza <[email-masked]> @Returns.fc
>> <[email-masked]>  - please create the CRA to collect the item.
>> Once received please hand it over to our vendor to process the replacement.
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Thu, Jul 23, 2020 at 4:24 PM Simone van Geemen <[email-masked]>
>> wrote:
>>
>> Well noted! Once you know more do let us know to arrange next steps.
>>
>>
>>
>> Regards,
>>
>>
>>
>>
>>
>> *From:* Mary Anne Agapito <[email-masked]>
>> *Sent:* Thursday, July 23, 2020 3:40 PM
>> *To:* Simone van Geemen <[email-masked]>; Osmat El Mourad <
>> [email-masked]>
>> *Cc:* Alina D'Souza <[email-masked]>; Vipul Sethi <
>> [email-masked]>; Sonja Strittmatter <
>> [email-masked]>; Hyacinth Joyce <[email-masked]>;
>> Aftersales Export CYBEX <[email-masked]>; Carolin
>> Wehrfritz <[email-masked]>; Yaseen Shaqra <
>> [email-masked]>; Laura Thomson <[email-masked]>; Mohamed
>> Magdy <[email-masked]>; Denmark A <[email-masked]>;
>> customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Samran Iftikhar <[email-masked]>
>> *Subject:* Re: Order #600912287 // Sku :MD-516211015 // Name :Cybex -
>> Priam Seat Lux (ONLY) Limited Edition - Butterfly // DAMAGED
>>
>>
>>
>> Hi Simone and Osmat,
>>
>>
>>
>> Based on the email thread, we have informed the customer that a new Priam
>> Lux seat frame will be given but the old seat cover needs to be removed.
>>
>>
>>
>> As per the customer, she will think about it and update us.
>>
>>
>>
>> @Alina D'Souza <[email-masked]>  - once the customer replied,
>> please do the needful.
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Wed, Jul 22, 2020 at 3:58 PM Simone van Geemen <[email-masked]>
>> wrote:
>>
>> Hi Osmat,
>>
>>
>>
>> Vipul has explained this over mail – have shared the same with our After
>> Sales contact @Alina <[email-masked]> and am waiting for her input
>> to proceed.
>>
>>
>>
>> Regards,
>>
>>
>>
>>
>>
>> *From:* Osmat El Mourad <[email-masked]>
>> *Sent:* Wednesday, July 22, 2020 12:58 PM
>> *To:* Simone van Geemen <[email-masked]>; Alina D'Souza <
>> [email-masked]>; Vipul Sethi <[email-masked]>; Sonja
>> Strittmatter <[email-masked]>
>> *Cc:* Hyacinth Joyce <[email-masked]>; Aftersales Export CYBEX <
>> [email-masked]>; Carolin Wehrfritz <
>> [email-masked]>; Yaseen Shaqra <
>> [email-masked]>; Laura Thomson <[email-masked]>; Mohamed
>> Magdy <[email-masked]>; Denmark A <[email-masked]>;
>> customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Samran Iftikhar <[email-masked]>
>> *Subject:* RE: Order #600912287 // Sku :MD-516211015 // Name :Cybex -
>> Priam Seat Lux (ONLY) Limited Edition - Butterfly // DAMAGED
>>
>>
>>
>> Hi @Vipul Sethi <[email-masked]> / @Sonja Strittmatter
>> <[email-masked]>,
>>
>>
>>
>> Can you please come back to Simone with an answer.
>>
>>
>>
>> Thank you,
>>
>> Osmat
>>
>>
>>
>> *From:* Simone van Geemen <[email-masked]>
>> *Sent:* Tuesday, July 21, 2020 11:15 AM
>> *To:* Alina D'Souza <[email-masked]>; Osmat El Mourad <
>> [email-masked]>; Vipul Sethi <
>> [email-masked]>
>> *Cc:* Hyacinth Joyce <[email-masked]>; Aftersales Export CYBEX <
>> [email-masked]>; Carolin Wehrfritz <
>> [email-masked]>; Yaseen Shaqra <
>> [email-masked]>; Sonja Strittmatter <
>> [email-masked]>; Laura Thomson <[email-masked]>;
>> Mohamed Magdy <[email-masked]>; Denmark A <[email-masked]>;
>> customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Samran Iftikhar <[email-masked]>
>> *Subject:* RE: Order #600912287 // Sku :MD-516211015 // Name :Cybex -
>> Priam Seat Lux (ONLY) Limited Edition - Butterfly // DAMAGED
>>
>>
>>
>> *Caution! *External E-mail *注意**! **外部邮件*
>>
>> Hi Alina,
>>
>>
>>
>> See attached response from the Cybex team.
>>
>>
>>
>> @Osmat El Mourad <[email-masked]> @Vipul Sethi
>> <[email-masked]> I’m centralizing the conversation in this
>> trail.
>>
>> Can you elaborate what you mean with: *“I can send new seat frames with
>> golden button to Dubai if they will provide me with address and
>> confirmation that they can replace seat cover and footrest mesh
>> themselves."* Do you mean a new Seat frame? And what is meant with Seat
>> cover and footrest? We don’t hold any spare parts here so I believe this
>> won’t be possible.
>>
>>
>>
>> Kind regards,
>>
>>
>>
>>
>>
>> *From:* Alina D'Souza <[email-masked]>
>> *Sent:* Tuesday, July 21, 2020 1:12 PM
>> *To:* Osmat El Mourad <[email-masked]>
>> *Cc:* Simone van Geemen <[email-masked]>; Hyacinth Joyce <
>> [email-masked]>; Aftersales Export CYBEX <
>> [email-masked]>; Carolin Wehrfritz <
>> [email-masked]>; Vipul Sethi <
>> [email-masked]>; Yaseen Shaqra <[email-masked]>;
>> Sonja Strittmatter <[email-masked]>; Laura Thomson <
>> [email-masked]>; Mohamed Magdy <[email-masked]>; Denmark A <
>> [email-masked]>; customer care <[email-masked]>; Returns.fc
>> <[email-masked]>; Samran Iftikhar <[email-masked]>
>> *Subject:* Re: Order #600912287 // Sku :MD-516211015 // Name :Cybex -
>> Priam Seat Lux (ONLY) Limited Edition - Butterfly // DAMAGED
>>
>>
>>
>> Hi Team,
>>
>>
>>
>> Please advise asap customer is upset
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Mon, Jul 20, 2020 at 12:41 PM Osmat El Mourad <
>> [email-masked]> wrote:
>>
>> Hi Simone,
>>
>>
>>
>> Thank you for your below email, our team will come back to you ASAP.
>>
>>
>>
>> Hi Carolin / Hi Vipul,
>>
>>
>>
>> Please let us know what will be the needed information’s and if an
>> discount can be given to our customer to solve this issue.
>>
>>
>>
>> Thank you,
>>
>> Osmat
>>
>>
>>
>> *From:* Simone van Geemen <[email-masked]>
>> *Sent:* Monday, July 20, 2020 7:32 AM
>> *To:* Hyacinth Joyce <[email-masked]>; Osmat El Mourad <
>> [email-masked]>
>> *Cc:* Alina D'Souza <[email-masked]>; Yaseen Shaqra <
>> [email-masked]>; Aftersales Export CYBEX <
>> [email-masked]>; Sonja Strittmatter <
>> [email-masked]>; Laura Thomson <[email-masked]>;
>> Mohamed Magdy <[email-masked]>; Denmark A <[email-masked]>;
>> customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Samran Iftikhar <[email-masked]>
>> *Subject:* RE: Order #600912287 // Sku :MD-516211015 // Name :Cybex -
>> Priam Seat Lux (ONLY) Limited Edition - Butterfly // DAMAGED
>>
>>
>>
>> *Caution! *External E-mail *注意**! **外部邮件*
>>
>> Hi Joyce,
>>
>> Thanks for the update.
>>
>>
>>
>> @Osmat <[email-masked]> we have an after sales issue
>> that we could solve with providing a discount on the defect item. Could you
>> let me know what your support could be so we can provide the customer with
>> an offer? The item in question is: Cybex - Priam Seat Lux (ONLY) Limited
>> Edition - Butterfly.
>>
>>
>>
>> Kind regards,
>>
>>
>>
>> *From:* Hyacinth Joyce <[email-masked]>
>> *Sent:* Sunday, July 19, 2020 1:55 PM
>> *To:* Simone van Geemen <[email-masked]>
>> *Cc:* Alina D'Souza <[email-masked]>; Yaseen Shaqra <
>> [email-masked]>; [email-masked]; Sonja
>> Strittmatter <[email-masked]>; Laura Thomson <
>> [email-masked]>; Mohamed Magdy <[email-masked]>; Denmark A <
>> [email-masked]>; customer care <[email-masked]>; Returns.fc
>> <[email-masked]>; Samran Iftikhar <[email-masked]>
>> *Subject:* Re: Order #600912287 // Sku :MD-516211015 // Name :Cybex -
>> Priam Seat Lux (ONLY) Limited Edition - Butterfly // DAMAGED
>>
>>
>>
>> Hi Simone,
>>
>>
>>
>> We have spoken with the customer, she is willing to keep the item
>> provided she is asking for compensation because it has a defective part.
>>
>>
>>
>> Kindly advise if that is possible.
>>
>>
>>
>> Otherwise, she will return and wants to have a full refund.
>>
>>
>>
>> Thank you.
>>
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>>
>> Customer Care Representative
>>
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> On Thu, 16 Jul 2020 at 17:19, Simone van Geemen <[email-masked]>
>> wrote:
>>
>> Hi Alina,
>>
>>
>>
>> I just received attached from Cybex aftersales team.
>>
>>
>>
>> Can you take this further pls?
>>
>>
>>
>> Thanks,
>>
>>
>>
>>
>>
>> *From:* Alina D'Souza <[email-masked]>
>> *Sent:* Thursday, July 16, 2020 5:17 PM
>> *To:* Yaseen Shaqra <[email-masked]>
>> *Cc:* Sonja Strittmatter <[email-masked]>; Simone
>> van Geemen <[email-masked]>; Laura Thomson <[email-masked]>;
>> Mohamed Magdy <[email-masked]>; Denmark A <[email-masked]>;
>> customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Samran Iftikhar <[email-masked]>
>> *Subject:* Re: Order #600912287 // Sku :MD-516211015 // Name :Cybex -
>> Priam Seat Lux (ONLY) Limited Edition - Butterfly // DAMAGED
>>
>>
>>
>> Any update on this?
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Tue, Jul 14, 2020 at 6:47 PM Yaseen Shaqra <[email-masked]>
>> wrote:
>>
>> Hi Sonja,
>>
>>
>>
>> Please update us urgently, the customer wants an update by tomorrow
>>
>>
>>
>> On Tue, Jul 14, 2020 at 10:02 AM Mohamed Magdy <[email-masked]>
>> wrote:
>>
>> Hello Sonja,
>>
>>
>>
>> Any update here please?
>>
>>
>>
>> Thanks
>>
>>
>>
>> On Mon, Jul 13, 2020 at 7:42 PM Sonja Strittmatter <
>> [email-masked]> wrote:
>>
>> Dear Simone,
>>
>>
>>
>> I will check the situation with our colleagues from aftersales service
>> and will get back to you soonest possible with more information.
>>
>>
>>
>> Best Regards
>>
>> Sonja
>>
>>
>>
>> *Von:* Simone van Geemen <[email-masked]>
>> *Gesendet:* Sonntag, 12. Juli 2020 16:13
>> *An:* Laura Thomson <[email-masked]>; Denmark A <
>> [email-masked]>; Mohamed Magdy <[email-masked]>; Alina
>> D'Souza <[email-masked]>; Sonja Strittmatter <
>> [email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Samran Iftikhar <[email-masked]>
>> *Betreff:* RE: Order #600912287 // Sku :MD-516211015 // Name :Cybex -
>> Priam Seat Lux (ONLY) Limited Edition - Butterfly // DAMAGED
>>
>>
>>
>> *Caution! *External E-mail *注意**! **外部**邮件*
>>
>> Hi Laura,
>>
>> Thanks for looping me in.
>>
>>
>>
>> @Denmark <[email-masked]> @Alina <[email-masked]> for Cybex
>> related inquiries you can contact me directly, as per Netsuite my name is
>> attached to this vendor / brand.
>>
>>
>>
>> I’m looping in the vendor so we can follow the process of after sales
>> inquiries. @Sonja <[email-masked]> Hi Sonja, we
>> have a customer claim for after sales on the Cybex Priam Seat Lux – Limited
>> Edition Butterfly. Could you have a look at the inquiry below and advice?
>> Many thanks!
>>
>>
>>
>> Push buttons on the side of the leg support were not attached and came
>> off and are loose when I'm trying to attach them. Images below:
>>
>>
>>
>>
>>
>> Regards,
>>
>>
>>
>> *From:* Laura Thomson <[email-masked]>
>> *Sent:* Sunday, July 12, 2020 6:03 PM
>> *To:* Denmark A <[email-masked]>; Mohamed Magdy <
>> [email-masked]>; Elena Skryabina <[email-masked]>; Simone
>> van Geemen <[email-masked]>
>> *Cc:* Alina D'Souza <[email-masked]>; Jeno Serenio <
>> [email-masked]>; Mylyn Vega <[email-masked]>; customer care <
>> [email-masked]>; Returns.fc <[email-masked]>; Samran
>> Iftikhar <[email-masked]>
>> *Subject:* RE: Order #600912287 // Sku :MD-516211015 // Name :Cybex -
>> Priam Seat Lux (ONLY) Limited Edition - Butterfly // DAMAGED
>>
>>
>>
>> Looping @Simone van Geemen <[email-masked]>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Sunday, July 12, 2020 4:41 PM
>> *To:* Mohamed Magdy <[email-masked]>; Elena Skryabina <
>> [email-masked]>; Laura Thomson <[email-masked]>
>> *Cc:* Alina D'Souza <[email-masked]>; Jeno Serenio <
>> [email-masked]>; Mylyn Vega <[email-masked]>; customer care <
>> [email-masked]>; Returns.fc <[email-masked]>; Samran
>> Iftikhar <[email-masked]>
>> *Subject:* Re: Order #600912287 // Sku :MD-516211015 // Name :Cybex -
>> Priam Seat Lux (ONLY) Limited Edition - Butterfly // DAMAGED
>>
>>
>>
>> +Elena Skryabina <[email-masked]> +Laura Thomson
>> <[email-masked]> Please assist.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Sun, Jul 12, 2020 at 4:38 PM Mohamed Magdy <[email-masked]>
>> wrote:
>>
>> Please we need to check who is the assigned BD for Cybex?
>>
>>
>>
>> Thanks
>>
>>
>>
>> On Sun, Jul 12, 2020 at 4:33 PM Alina D'Souza <[email-masked]>
>> wrote:
>>
>> Hi Denmark,
>>
>>
>>
>> What do advise the customer.  Customer order delivered 2 nd July
>> should we collect the entire item?
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Thu, Jul 9, 2020 at 2:08 PM Denmark A <[email-masked]> wrote:
>>
>> @Alina D'Souza <[email-masked]> Please assist mapyr vendor no
>> longer handling cybex please refer to the link below.
>>
>>
>>
>>
>> https://cybex-online.com/en-us/contact
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Thu, Jul 9, 2020 at 12:43 PM Alina D'Souza <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>>
>>
>> Any update on this?
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Wed, Jul 8, 2020 at 1:22 PM Alina D'Souza <[email-masked]> wrote:
>>
>> Hi Team,
>>
>>
>>
>> Customer wants to keep the stroller only wants the replace these buttons
>> to the ones which won't fall off.
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Wed, Jul 8, 2020 at 11:40 AM Denmark A <[email-masked]> wrote:
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>> Also find the sales invoice for your reference.
>>
>>
>>
>> Return Reason:doesnt_work_or_defective
>> Comments :pushbuttons on the side of the leg support were not attached
>> and came off and are loose when i'm trying to attach them
>>
>>
>>
>>
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>>
>> --
>>
>>
>>
>>
>> Disclaimer: This message (including attachments, if any) is confidential
>> and may be privileged. If you have received this message by mistake, please
>> notify the sender by return e-mail and delete this message (including
>> attachments, if any). Any unauthorized use or dissemination of this message
>> in whole or in part is strictly prohibited. E-mail may contain viruses.
>> Before opening attachments, please check them for viruses and defects.
>> While our company has safeguards in place to minimize the risks, we will
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>> the right to monitor and review the content of all messages sent to or from
>> this e-mail address. Messages sent to or from this e-mail address may be
>> retained by the company.
>>
>>
>>
>>
>> --
>>
>>
>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Shaqra*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>> Disclaimer: This message (including attachments, if any) is confidential
>> and may be privileged. If you have received this message by mistake, please
>> notify the sender by return e-mail and delete this message (including
>> attachments, if any). Any unauthorized use or dissemination of this message
>> in whole or in part is strictly prohibited. E-mail may contain viruses.
>> Before opening attachments, please check them for viruses and defects.
>> While our company has safeguards in place to minimize the risks, we will
>> not be responsible for any viruses or defects in emails or their
>> attachments emanating from either within or outside our company. We reserve
>> the right to monitor and review the content of all messages sent to or from
>> this e-mail address. Messages sent to or from this e-mail address may be
>> retained by the company.
>>
>>
>>
>> Disclaimer: This message (including attachments, if any) is confidential
>> and may be privileged. If you have received this message by mistake, please
>> notify the sender by return e-mail and delete this message (including
>> attachments, if any). Any unauthorized use or dissemination of this message
>> in whole or in part is strictly prohibited. E-mail may contain viruses.
>> Before opening attachments, please check them for viruses and defects.
>> While our company has safeguards in place to minimize the risks, we will
>> not be responsible for any viruses or defects in emails or their
>> attachments emanating from either within or outside our company. We reserve
>> the right to monitor and review the content of all messages sent to or from
>> this e-mail address. Messages sent to or from this e-mail address may be
>> retained by the company.
>>
>>