Subject: Re: Bundle Missing Quantity - Order No.600926546 and 600926549
From: Hyacinth Joyce <[email-masked]>
To: Vipul Arora <[email-masked]>
Cc: Anas nazzal <[email-masked]>, Erica Jane Serrano <[email-masked]>, Ashish Nair <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Mostafa Said <[email-masked]>, Muhammad Habib <[email-masked]>, Vipin Raj <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Mamdouh Younes <[email-masked]>
Date: Mon, 27 Jul 2020 10:45:44 +0400
List-Id: <ccteam.mumzworld.com>

Hi Vipul,

Kindly update.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, 23 Jul 2020 at 15:54, Vipul Arora <[email-masked]> wrote:

> Dear Hyacinth
>
> It is receiving mistake and we arranging missing from the vendor. Erica
> will share ETA when we can get the missing item from vendor
>
> @Erica Jane Serrano <[email-masked]> : Please update once you get ETA
> ᐧ
>
> On Wed, 22 Jul 2020 at 12:49, Hyacinth Joyce <[email-masked]> wrote:
>
>> Hi Vipul,
>>
>> Do we have an update?
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Tue, 21 Jul 2020 at 16:45, Vipul Arora <[email-masked]> wrote:
>>
>>> Dear Anas
>>>
>>> Please wait checking with vendor will get back to you by tomorrow.
>>> ᐧ
>>>
>>> On Tue, 21 Jul 2020 at 14:16, Anas nazzal <[email-masked]> wrote:
>>>
>>>> Dear Team,
>>>>
>>>> Kindly assist with the below customer as he keeps calling to follow up.
>>>>
>>>> Best Regards,
>>>> Anas Nazzal
>>>>
>>>> On Mon, Jul 20, 2020 at 11:11 AM Erica Jane Serrano <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Vipul,
>>>>>
>>>>> Still on discussion with the vendor and waiting for the Invoice copy
>>>>> from their WH as I dont have the hard copy will revert within today.
>>>>>
>>>>> Thanks & Regards,
>>>>>
>>>>> *Erica Serrano*
>>>>> Logistics Executive
>>>>>
>>>>> *P* +971 4 433 9455 Ext (1337)
>>>>> *E* [email-masked] <[email-masked]>*
>>>>>
>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>> Dubai, UAE
>>>>>
>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>> <https://twitter.com/mumzworld>
>>>>>
>>>>>  <https://www.mumzworld.com/en/>
>>>>>
>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Jul 20, 2020 at 11:07 AM Vipul Arora <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> +Erica Jane Serrano <[email-masked]> : as discussed yesterday
>>>>>> please check with the vendor as he delivered single piece instead of bundle
>>>>>> ᐧ
>>>>>>
>>>>>> On Mon, 20 Jul 2020 at 10:27, Hyacinth Joyce <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> Do we have an update?
>>>>>>>
>>>>>>> Thank you.
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Joyce Alvarado*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>>>  │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>> On Sun, 19 Jul 2020 at 15:29, Ashish Nair <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Mohit,
>>>>>>>>
>>>>>>>> Please be informed that the missing packs is not physically
>>>>>>>> available.
>>>>>>>>
>>>>>>>> @Vipul Arora <[email-masked]>  - please have a look into this
>>>>>>>> subject case & give ur feedback.
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>>
>>>>>>>> *Ashish.S.Nair*
>>>>>>>> Inventory Controller
>>>>>>>>
>>>>>>>>
>>>>>>>> *E* [email-masked]
>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>> Dubai, UAE
>>>>>>>>
>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>>
>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>
>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>
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>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, Jul 19, 2020 at 3:12 PM Mohit Caleb <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> +Ashish Nair <[email-masked]> - Kindly support in checking
>>>>>>>>> the issue here.
>>>>>>>>> ᐧ
>>>>>>>>>
>>>>>>>>> On Sun, Jul 19, 2020 at 2:47 PM Hyacinth Joyce <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi team,
>>>>>>>>>>
>>>>>>>>>> The customer placed the above orders for the below items. Each is
>>>>>>>>>> supposed to be a pack of 10 however the customer received only 1 pack of
>>>>>>>>>> each.
>>>>>>>>>>
>>>>>>>>>> Please see the below images for your reference.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> 600926546 TM-54029-502
>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1081042> Jacobs
>>>>>>>>>> Espresso 12 Ristretto - 10 Packs of 10 Coffee Capsule 1
>>>>>>>>>>
>>>>>>>>>> 600926549 TM-54027-503
>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1081040> Jacobs
>>>>>>>>>> Espresso 7 Classico - 10 Packs of 10 Coffee Capsules 1
>>>>>>>>>>
>>>>>>>>>> Kindly check and advise ASAP.
>>>>>>>>>>
>>>>>>>>>> Thank you.
>>>>>>>>>>
>>>>>>>>>> Best Regards,
>>>>>>>>>>
>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>>