Subject: Re: Order #600926608 // Sku :AL-800010943 // Name :Feber - Trike Evo Bicycle - Blue // Faulty Piece
From: "Alina D'Souza" <[email-masked]>
To: Abdelmohsen basha <[email-masked]>
Cc: Denmark A <[email-masked]>, Elena Skryabina <[email-masked]>, Ashley Fernandes <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Samran Iftikhar <[email-masked]>, Michael Rolle <[email-masked]>
Date: Mon, 27 Jul 2020 10:29:33 +0400
List-Id: <ccteam.mumzworld.com>

Thanks Abdelmohsen

@Denmark A <[email-masked]> refund raised please update cra asap

Regards,
Alina

On Sun, Jul 26, 2020 at 12:08 PM Abdelmohsen basha <[email-masked]>
wrote:

> Arrange to refund the customer and upload a CN from the vendor to the NS.
>
> Thanks
>
> On Sun, 26 Jul 2020 at 11:34, Denmark A <[email-masked]> wrote:
>
>> Dear Abdelmohsen,
>>
>> Please advise.
>>
>> Regards,
>> Den mark
>>
>> On Wed, Jul 22, 2020 at 2:45 PM Maricris <[email-masked]> wrote:
>>
>>> Hi Arnaud,
>>>
>>>
>>>
>>> We cannot do the reparation as I checked it is out of stock since last
>>> month.
>>>
>>>
>>>
>>>
>>>
>>> *BEST REGARDS**...*?
>>>
>>> *Maricris Pati*
>>>
>>>
>>>
>>>
>>>
>>>
>>> *ALGT Middle East - A Liusie General Trading *|   PO BOX 7297  |   Plot
>>> # C.22 Dubai Production City , opp Sign Work |
>>>
>>> Dubai, United Arab Emirates |    Tel: +971 4 2476739    |  Fax: +971 4
>>> 2476799  | Mobile : +971 566454542
>>>
>>> www.algt-me.com
>>>
>>>
>>>
>>> P *Save a tree. Please don't print this e-mail unless it's really
>>> necessary*
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* [email-masked] [mailto:[email-masked]]
>>> *Sent:* Wednesday, July 22, 2020 2:37 PM
>>> *To:* 'Denmark A' <[email-masked]>; 'Maricris' <
>>> [email-masked]>; 'Elena Skryabina' <[email-masked]>
>>> *Cc:* 'Ashley Fernandes' <[email-masked]>; 'customer care' <
>>> [email-masked]>; 'Returns.fc' <[email-masked]>; 'Samran
>>> Iftikhar' <[email-masked]>; 'Alina D'Souza' <[email-masked]>;
>>> 'Michael Rolle' <[email-masked]>; 'Abdelmohsen basha' <
>>> [email-masked]>; 'Arjun' <[email-masked]>; 'Nikil' <
>>> [email-masked]>
>>> *Subject:* RE: Order #600926608 // Sku :AL-800010943 // Name :Feber -
>>> Trike Evo Bicycle - Blue // Faulty Piece
>>>
>>>
>>>
>>> Maricris,
>>>
>>>
>>>
>>> Please proceed for reparation
>>>
>>>
>>>
>>> Thanks
>>>
>>>
>>>
>>> *Ps: we have changed our company name from ATIQ LIUSIE GENERAL TRADING
>>> to A LIUSIE GENERAL TRADING / ALGT. We are now using new email ID
>>> [email-masked] <[email-masked]> , pls update your contact details*
>>>
>>>
>>>
>>> *Best Regards,*
>>>
>>>
>>>
>>> *Arnaud LAIGNEL*
>>>
>>> *Key Account Manager*
>>>
>>> * A LIUSIE General Trading *|   PO BOX 7297  |   Plot #IMPZ C.22 Dubai
>>> Production City, opp Sign Work  |
>>>
>>> Dubai, United Arab Emirates |    Tel: +971 4 2476700   |  Fax: +971 4
>>> 2476799  |  Mob: +971 55 971 6116  |
>>>
>>>
>>>
>>> *From:* Denmark A <[email-masked]>
>>> *Sent:* Wednesday, July 22, 2020 2:03 PM
>>> *To:* Maricris <[email-masked]>; Elena Skryabina <
>>> [email-masked]>
>>> *Cc:* Ashley Fernandes <[email-masked]>; customer care <
>>> [email-masked]>; Returns.fc <[email-masked]>; Samran
>>> Iftikhar <[email-masked]>; Alina D'Souza <[email-masked]>;
>>> Michael Rolle <[email-masked]>; Abdelmohsen basha <
>>> [email-masked]>; Arjun <[email-masked]>; [email-masked];
>>> Nikil <[email-masked]>
>>> *Subject:* Re: Order #600926608 // Sku :AL-800010943 // Name :Feber -
>>> Trike Evo Bicycle - Blue // Faulty Piece
>>>
>>>
>>>
>>> Dear Maricris,
>>>
>>>
>>>
>>> Could you please consider this as a repair item since the customer
>>> purchased this last 16th of July 2020?
>>>
>>>
>>>
>>> @Elena Skryabina <[email-masked]> Please assist.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Wed, Jul 22, 2020 at 1:46 PM Maricris <[email-masked]> wrote:
>>>
>>> Hi Denmark,
>>>
>>>
>>>
>>> As I checked in our system, the last purchase received was on 06-April
>>> and delivered on 08-April. We cannot consider this item as manufacture
>>> default 3 months after the purchase, our policy is we are replacing items
>>> with a new one during 8 days after the date of purchase for manufacture
>>> default or missing part.
>>>
>>>
>>>
>>> Sorry, in this case we cannot do anything.
>>>
>>>
>>>
>>>
>>>
>>> *BEST REGARDS**...*?
>>>
>>> *Maricris Pati*
>>>
>>>
>>>
>>>
>>>
>>> *ALGT Middle East - A Liusie General Trading *|   PO BOX 7297  |   Plot
>>> # C.22 Dubai Production City , opp Sign Work |
>>>
>>> Dubai, United Arab Emirates |    Tel: +971 4 2476739    |  Fax: +971 4
>>> 2476799  | Mobile : +971 566454542
>>>
>>> www.algt-me.com
>>>
>>>
>>>
>>> P *Save a tree. Please don't print this e-mail unless it's really
>>> necessary*
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Denmark A [mailto:[email-masked]]
>>> *Sent:* Wednesday, July 22, 2020 11:06 AM
>>> *To:* Ivy <[email-masked]>; Abel <[email-masked]>; Maricris <
>>> [email-masked]>
>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; Samran Iftikhar <[email-masked]>;
>>> Alina D'Souza <[email-masked]>; Michael Rolle <
>>> [email-masked]>; Abdelmohsen basha <[email-masked]>
>>> *Subject:* Order #600926608 // Sku :AL-800010943 // Name :Feber - Trike
>>> Evo Bicycle - Blue // Faulty Piece
>>>
>>>
>>>
>>> Dear Vendor,
>>>
>>>
>>>
>>> Please see the below customer complaint and allow us to send the item
>>> back to you for your further evaluation.
>>>
>>>
>>>
>>> Return Reason:doesnt_work_or_defective
>>> Comments :Faulty piece
>>>
>>>
>>>
>>>
>>> We appreciate your support in this matter, Thank you.
>>>
>>>
>>>
>>> Stay HOME Stay SAFE…
>>>
>>> Best Regards,
>>>
>>> Den mark
>>>
>>>