Subject: Re: Missing Part ll Order 600848991 ll Tommee Tippee Quick Cook Baby Food Steamer Blender-White - TC-TT423225
From: Christian Mendoza <[email-masked]>
To: Abigail Nicole Capinpin <[email-masked]>
Cc: Ashley Fernandes <[email-masked]>, Avinash Trucare <[email-masked]>, Benoy TrucareFzc <[email-masked]>, "RP Singh | TrucareFzc" <[email-masked]>, Maria Katrina Bautista <[email-masked]>, "Returns.fc" <[email-masked]>, customer care <[email-masked]>
Date: Mon, 27 Jul 2020 08:42:36 +0800
List-Id: <ccteam.mumzworld.com>

Hi Team,

May we have an update here? Customer is very furious and still waiting for
the part.

Thank you and Best Regards,

On Thu, Jul 23, 2020 at 8:34 PM Abigail Nicole Capinpin <
[email-masked]> wrote:

> Hi Christian,
>
>
>
> Could you please check in the warehouse if it was delivered already? I
> believe the vendor confirmed to send it few weeks ago.
>
>
>
> Regards,
>
> *Abigail Capinpin*
> Buyer
>
> *P* +971 4 433 9455
> *E* [email-masked]
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
>
>
>
>
>
>
>
> *From:* Christian Mendoza <[email-masked]>
> *Sent:* Thursday, July 23, 2020 10:25 AM
> *To:* Abigail Nicole Capinpin <[email-masked]>
> *Cc:* Ashley Fernandes <[email-masked]>; Avinash Trucare <
> [email-masked]>; Benoy TrucareFzc <[email-masked]>; RP
> Singh | TrucareFzc <[email-masked]>; Maria Katrina Bautista <
> [email-masked]>; Returns.fc <[email-masked]>; customer
> care <[email-masked]>
> *Subject:* Re: Missing Part ll Order 600848991 ll Tommee Tippee Quick
> Cook Baby Food Steamer Blender-White - TC-TT423225
>
>
>
> Any update on this?
>
>
>
> Thank you and Best Regards,
>
>
>
>
>
> On Tue, Jul 7, 2020 at 10:14 AM Abigail Nicole Capinpin <
> [email-masked]> wrote:
>
> Hi Ashley,
>
>
>
> I’ve spoken with the vendor. They will revert to you today and replace the
> damaged item. Indeed, after sales complaints should be taken seriously and
> resolve asap.
>
>
>
> Moving forward, appreciate if you can loop me in the moment we receive the
> complaint so I can also assist at the same moment.
>
>
>
> Let me know should you have any other concern.
>
>
>
> Regards,
>
> *Abigail Capinpin*
> Buyer
>
> *P* +971 4 433 9455
> *E* [email-masked]
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
>
>
>
>
>
>
>
>
>
> *From:* Ashley Fernandes <[email-masked]>
> *Sent:* Tuesday, July 7, 2020 10:01 AM
> *To:* Avinash Trucare <[email-masked]>; Benoy TrucareFzc <
> [email-masked]>; RP Singh | TrucareFzc <[email-masked]>;
> Abigail Nicole Capinpin <[email-masked]>
> *Cc:* Christian Mendoza <[email-masked]>; Maria Katrina Bautista
> <[email-masked]>; Returns.fc <[email-masked]>; customer
> care <[email-masked]>
> *Subject:* Re: Missing Part ll Order 600848991 ll Tommee Tippee Quick
> Cook Baby Food Steamer Blender-White - TC-TT423225
>
>
>
> Dear Avinash,
>
>
>
> We need your urgency in resolving the below customer's complaint. After
> sales complaints need to be treated with utmost urgency, if we are not able
> to get a resolution from your end, we'll have to return the item back to
> you.
>
>
>
> ++ @Abigail Nicole Capinpin <[email-masked]>
>
>
>
> Thanks and Regards,
>
> *Ashley Fernandes*
>
> Logistics Executive
>
>
>
> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
> mumzworld.com
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
>
>
>
> On Mon, Jul 6, 2020 at 2:02 PM Christian Mendoza <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> Please update @Ashley Fernandes <[email-masked]> kindly assist
>
>
>
> Thank you and Best Regards,
>
>
>
>
>
> On Mon, Jul 6, 2020 at 9:46 AM Maria Katrina Bautista <[email-masked]>
> wrote:
>
> Hello team,
>
>
>
> Any update on this?
>
>
>
> The customer is following up.
>
>
>
> Thank you
>
>
>
> On Sat, 20 Jun 2020 at 14:51, Maria Katrina Bautista <[email-masked]>
> wrote:
>
> Hello team,
>
>
>
> As per customer, after receiving the item they realized the blender was
> not working because the locking ring is missing.
>
>
>
> It’s C - lock ring.
>
>
>
>
>
>
>
> Please send the missing part so we can deliver it to the customer.
>
>
>
> Thank you
>
>