Subject: Re: KSA URGENT / Missing Item - Order No. 100151715_1 / AWB 1779626862
From: Hyacinth Joyce <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>, Zubair Wahid <[email-masked]>
Cc: "Raghu Nalloor (R3PL)" <[email-masked]>, Ahmed Irfan <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Sun, 26 Jul 2020 18:49:14 +0400
List-Id: <ccteam.mumzworld.com>

Hi Zubair,

Please assist to dispatch the available items urgently and ensure delivery
before Eid.
TT423210
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=153411>
DK-SP150-20-030-034
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=748914>

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, 26 Jul 2020 at 10:32, Hussain Firoz Miyagamwala <
[email-masked]> wrote:

> Dear Zubair,
>
> Please find the below AWB, Kindly dispatch asap.
>
> 3239988781: BarqExpress
>
> @Zubair Wahid <[email-masked]> @Hyacinth Joyce <[email-masked]> Missing
> item CRA *CRAKTM9176*
>
>
>
> On Sun, Jul 26, 2020 at 10:04 AM Hyacinth Joyce <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> @Zubair Wahid <[email-masked]> thank you for the update.
>>
>> @Hussain Firoz Miyagamwala <[email-masked]> kindly assist, in
>> order for us to dispatch the available items today.
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Sat, 25 Jul 2020 at 13:59, Zubair Wahid <[email-masked]> wrote:
>>
>>> Hi Hussain
>>> GT-CH79584-00
>>> The above SKU is not available in our inventory, we have quantity for
>>> rest. Can you share the new AWB for this order so we can dispatch it again.
>>>
>>> Thanks
>>> Zubair
>>>
>>>
>>> On Sat, Jul 25, 2020 at 8:58 AM Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>>> Hi Zubair,
>>>>
>>>> Kindly update asap.
>>>>
>>>> This request is urgent as the customer is about to give birth.
>>>>
>>>> Thank you.
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>> On Thu, 23 Jul 2020 at 17:16, Hussain Firoz Miyagamwala <
>>>> [email-masked]> wrote:
>>>>
>>>>> Dear Zubair,
>>>>>
>>>>> The highlighted items below are missing.
>>>>> Can you please advise which items are available with you ?
>>>>> The ones which are already available with you, no need for new order
>>>>> because since it was missing we will create another AWB, pack it and ship
>>>>> it.
>>>>> The item which you are not able to find, we will create a CRA for it
>>>>> and then Joyce can create a new order for that particular item.
>>>>>
>>>>> ITEM
>>>>> LOCATION
>>>>> QUANTITY
>>>>> Comment Zubair Comment
>>>>> TC-BNDL-B-TT84001107-2 Tamer WH - RIY 1 Delivered
>>>>> TT423210 Tamer WH - RIY 1 1
>>>>> KSA-AIP-219306 Tamer WH - RIY 1 Delivered
>>>>> KSA-AIP-219204 Tamer WH - RIY 1 Delivered
>>>>> GT-CH79584-00 Tamer WH - RIY 1 1
>>>>> KSA-TTE-37/205 Tamer WH - RIY 1 Delivered
>>>>> DK-SP150-20-030-034 Tamer WH - RIY 1 1
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Jul 23, 2020 at 5:06 PM Zubair Wahid <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Hussain
>>>>>> I think there is a confusion, we have 2 of the 3 items missing in KSA
>>>>>> warehouse and the remaining item is in DXB. Please explain the process for
>>>>>> reorder to Joyce inorder for her to proceed recording of the missing items.
>>>>>>
>>>>>> Thanks
>>>>>> Zubair
>>>>>>
>>>>>> On Thu, Jul 23, 2020, 3:57 PM Zubair Wahid <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hussain please proceed for CRA for 1 item not available in tamer.
>>>>>>> Please add note "missing item reorder"
>>>>>>> "Missing item CRA"
>>>>>>> Thanks
>>>>>>> Zubair
>>>>>>>
>>>>>>>
>>>>>>> On Thu, Jul 23, 2020, 2:41 PM Hyacinth Joyce <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Zubair,
>>>>>>>>
>>>>>>>> As discussed, we'll be waiting for your confirmation about the CRA
>>>>>>>> asap within the day.
>>>>>>>>
>>>>>>>> Thank you.
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> *Joyce Alvarado*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, 23 Jul 2020 at 15:13, Hussain Firoz Miyagamwala <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Dear Zubair,
>>>>>>>>>
>>>>>>>>> Please confirm if these were missing and should I create the CRA
>>>>>>>>> and receive it or keep it open ?
>>>>>>>>> Note - If I will receive CRA then the items will be back in stocks
>>>>>>>>> in our system.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, Jul 23, 2020 at 2:59 PM Hyacinth Joyce <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Zubair,
>>>>>>>>>>
>>>>>>>>>> As discussed, Kindly assist to update CRA for the above-mentioned
>>>>>>>>>> items in order for us to proceed with creating a new order.
>>>>>>>>>>
>>>>>>>>>> Thank you.
>>>>>>>>>>
>>>>>>>>>> Best Regards,
>>>>>>>>>>
>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Thu, 23 Jul 2020 at 09:21, Hyacinth Joyce <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi team,
>>>>>>>>>>>
>>>>>>>>>>> The customer with the above-mentioned shipment is constantly
>>>>>>>>>>> calling to follow up. The below items were not received upon delivery.
>>>>>>>>>>>
>>>>>>>>>>> 100151715_1 GT-CH79584-00
>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1058227> Chicco
>>>>>>>>>>> - Next2Me Special Edition - Scandinavian Wood 1
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> 100151715_1 TT423210
>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=153411> Tommee
>>>>>>>>>>> Tippee Closer to Nature Electric Steam Steriliser 1
>>>>>>>>>>> 100151715_1 DK-SP150-20-030-034
>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=748914> Doona+
>>>>>>>>>>> Infant Car Seat - Grey Hound 1
>>>>>>>>>>> The customer is about to give birth and needs the item on an
>>>>>>>>>>> URGENT basis.
>>>>>>>>>>>
>>>>>>>>>>> The customer threats to raise a formal complaint as well if not
>>>>>>>>>>> sorted ASAP.
>>>>>>>>>>>
>>>>>>>>>>> Kindly update and advise.
>>>>>>>>>>>
>>>>>>>>>>> Thank you.
>>>>>>>>>>>
>>>>>>>>>>> Best Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>