Subject: Re: Sales Order # 600917172 - GTC-26710
From: Hyacinth Joyce <[email-masked]>
To: Ekta Jesswani <[email-masked]>
Cc: Amir Julkarnain <[email-masked]>, Maricel Sadurai <[email-masked]>, customer care <[email-masked]>, Radwa Ali <[email-masked]>, Yaseen Shaqra <[email-masked]>, Asad <[email-masked]>, Leena <[email-masked]>
Date: Sun, 26 Jul 2020 17:55:17 +0400
List-Id: <ccteam.mumzworld.com>

Hi Ekta,

The customer with the above-mentioned subject order placed an order for the
below item and did not receive the filter pump.

GTC-26710 -  Intex - 12ft x 30In Prism Frame Premium Pool - Grey

At the time of purchase, the item description mentioned that the filter
pump is included. Please see the below image for your reference.

The item description has been updated and the data team confirmed that the
filter pump is not included as per the vendor's description.

The pump is OOS on our end and the sourcing team advised that it is
available from Amazon but it is double from our retail price.
https://www.amazon.ae/Intex-Krystal-Filter-Litres-530gal/dp/B07P7LVVL1/ref=sr_1_fkmr0_1?dchild=1&keywords=Intex+Filter+Pump+%28For+8%27To12%27+Pool%29+530+Gal&qid=1594830639&sr=8-1-fkmr0

Kindly advise on how to proceed.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, 26 Jul 2020 at 15:31, Hyacinth Joyce <[email-masked]> wrote:

> Hi team,
>
> May we know if the below item description is correct.
>
> GTC-26710 -  Intex - 12ft x 30In Prism Frame Premium Pool - Grey
>
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Thu, 23 Jul 2020 at 17:30, Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> May we have an update on this case, please?
>>
>> The customer keeps on following up and needs the pump asap,
>>
>> Please advise. Thank you
>>
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Thu, Jul 16, 2020 at 9:51 AM Radwa Ali <[email-masked]> wrote:
>>
>>> Thanks Maricel.
>>> Hi @Amir Julkarnain <[email-masked]> @Asad <[email-masked]> @Ekta
>>> Jesswani <[email-masked]> , Please advise if we can proceed?
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>> On Wed, Jul 15, 2020 at 8:34 PM Maricel Sadurai <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> Requested item is currently available from amazon but it is double as
>>>> our retail price.
>>>>
>>>>
>>>> https://www.amazon.ae/Intex-Krystal-Filter-Litres-530gal/dp/B07P7LVVL1/ref=sr_1_fkmr0_1?dchild=1&keywords=Intex+Filter+Pump+%28For+8%27To12%27+Pool%29+530+Gal&qid=1594830639&sr=8-1-fkmr0
>>>>
>>>>
>>>> Need the approval for this if we are going to source the item.
>>>>
>>>> Regards,
>>>>
>>>>
>>>>
>>>>
>>>> On Wed, Jul 15, 2020 at 6:19 PM Radwa Ali <[email-masked]> wrote:
>>>>
>>>>> Hi Maricel,
>>>>> SKU is  TW-28604
>>>>> Intex Filter Pump (For 8'To12' Pool) 530 Gal
>>>>>
>>>>> *Radwa Ali*
>>>>> Customer Care Representative
>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>> w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> On Wed, Jul 15, 2020 at 5:45 PM Maricel Sadurai <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Radwa,
>>>>>>
>>>>>> May I know the specific SKU for the filter pump.
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, Jul 15, 2020 at 4:47 PM Radwa Ali <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Maricel,
>>>>>>> Please assist us with a  filter pump that is compatible with the
>>>>>>> above SKU.
>>>>>>> As the item was received missing an the pump and it is now OOS from
>>>>>>> our site.
>>>>>>>
>>>>>>> *Radwa Ali*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>>>  w: www.mumzworld.com
>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>> Box 500245, Dubai, UAE
>>>>>>>
>>>>>>