Subject: Re: Sales Order # 600917172 - GTC-26710
From: Hyacinth Joyce <[email-masked]>
To: Catalogue Data <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Asad <[email-masked]>, Maricel Sadurai <[email-masked]>, customer care <[email-masked]>, Radwa Ali <[email-masked]>, Yaseen Shaqra <[email-masked]>
Date: Sun, 26 Jul 2020 15:31:09 +0400
List-Id: <ccteam.mumzworld.com>

Hi team,

May we know if the below item description is correct.

GTC-26710 -  Intex - 12ft x 30In Prism Frame Premium Pool - Grey

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, 23 Jul 2020 at 17:30, Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> May we have an update on this case, please?
>
> The customer keeps on following up and needs the pump asap,
>
> Please advise. Thank you
>
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Thu, Jul 16, 2020 at 9:51 AM Radwa Ali <[email-masked]> wrote:
>
>> Thanks Maricel.
>> Hi @Amir Julkarnain <[email-masked]> @Asad <[email-masked]> @Ekta
>> Jesswani <[email-masked]> , Please advise if we can proceed?
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>> On Wed, Jul 15, 2020 at 8:34 PM Maricel Sadurai <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> Requested item is currently available from amazon but it is double as
>>> our retail price.
>>>
>>>
>>> https://www.amazon.ae/Intex-Krystal-Filter-Litres-530gal/dp/B07P7LVVL1/ref=sr_1_fkmr0_1?dchild=1&keywords=Intex+Filter+Pump+%28For+8%27To12%27+Pool%29+530+Gal&qid=1594830639&sr=8-1-fkmr0
>>>
>>>
>>> Need the approval for this if we are going to source the item.
>>>
>>> Regards,
>>>
>>>
>>>
>>>
>>> On Wed, Jul 15, 2020 at 6:19 PM Radwa Ali <[email-masked]> wrote:
>>>
>>>> Hi Maricel,
>>>> SKU is  TW-28604
>>>> Intex Filter Pump (For 8'To12' Pool) 530 Gal
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>> On Wed, Jul 15, 2020 at 5:45 PM Maricel Sadurai <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Radwa,
>>>>>
>>>>> May I know the specific SKU for the filter pump.
>>>>>
>>>>> Regards,
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Jul 15, 2020 at 4:47 PM Radwa Ali <[email-masked]> wrote:
>>>>>
>>>>>> Hi Maricel,
>>>>>> Please assist us with a  filter pump that is compatible with the
>>>>>> above SKU.
>>>>>> As the item was received missing an the pump and it is now OOS from
>>>>>> our site.
>>>>>>
>>>>>> *Radwa Ali*
>>>>>> Customer Care Representative
>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>> w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>