Subject: Re: Shipa-KSA::S000994685362 || 200272376 || Urgent
From: Amani Bani Odeh <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>, Zubair Wahid <[email-masked]>
Cc: "Raghu Nalloor (R3PL)" <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Ekta Jesswani <[email-masked]>, Leena <[email-masked]>, Sagar Khawani <[email-masked]>, Alaa Musa <[email-masked]>
Date: Sun, 26 Jul 2020 13:32:47 +0300
List-Id: <ccteam.mumzworld.com>

Dears,

Please update the CRA  to close this case and refund the customer.

Thanks,
Amani

On Thu, Jul 23, 2020 at 10:00 PM Amani Bani Odeh <[email-masked]>
wrote:

> Dears,
>
> Another reminder.
>
> Thanks,
> Amani
>
> On Sat, Jul 18, 2020 at 12:12 AM Amani Bani Odeh <[email-masked]>
> wrote:
>
>> Dears,
>>
>> Please raise CRA to close this case and refund the customer.
>>
>> Thanks,
>> Amani
>>
>> On Thu, Jul 2, 2020 at 1:22 AM Amani Bani Odeh <[email-masked]>
>> wrote:
>>
>>> Dears,
>>>
>>> Please update on this order. we need to proceed with the refund
>>> the customer only receives the free sample the actual item MD-CCFNB
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=297765> wasn't
>>> delivered..
>>>
>>> Thanks,
>>> Amani
>>>
>>> On Mon, Jun 22, 2020 at 5:35 PM Alaa Musa <[email-masked]> wrote:
>>>
>>>> Hello team,
>>>>
>>>> Please update, was this raised
>>>>
>>>> Regards,
>>>> Alaa
>>>>
>>>>
>>>> On Sun, 21 Jun 2020 at 16:38, Hussain Firoz Miyagamwala <
>>>> [email-masked]> wrote:
>>>>
>>>>> Dear Zubair,
>>>>>
>>>>> Please confirm if the below item was not dispatched.
>>>>>
>>>>> MD-CCFNB
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Jun 21, 2020 at 4:35 PM Amani Bani Odeh <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Hussain ,
>>>>>>
>>>>>> Please raise CRA for MD-CCFNB
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=297765> as
>>>>>> the customer only receives the free sample.
>>>>>> Sagar requires CRA to process the refund.
>>>>>>
>>>>>> Thanks,
>>>>>> Amani
>>>>>>
>>>>>> On Sat, Jun 13, 2020 at 10:00 AM Amani Bani Odeh <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Dears,
>>>>>>>
>>>>>>> Please update on this today asap , as if the item not shipped we
>>>>>>> need to process a refund .
>>>>>>>
>>>>>>> Thanks,
>>>>>>> Amani
>>>>>>>
>>>>>>> On Fri, Jun 12, 2020 at 11:59 AM Amani Bani Odeh <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Dears,
>>>>>>>>
>>>>>>>> The customer didn't receive the actual item only the free sample
>>>>>>>> was delivered,
>>>>>>>> The customer complaining to the MCI and ask fr a refund, we need to
>>>>>>>> close it today
>>>>>>>>
>>>>>>>> Sagar , Leena , Please assist to process the refund.
>>>>>>>> Refund ticket # Incident #1121854
>>>>>>>>
>>>>>>>> Thanks,
>>>>>>>> Amani
>>>>>>>>
>>>>>>>> On Fri, Jun 5, 2020 at 9:33 AM Amani Bani Odeh <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Hussain,
>>>>>>>>>
>>>>>>>>> Please create CRA as the customer asks for a refund.
>>>>>>>>>
>>>>>>>>> @Ekta Jesswani <[email-masked]> please assist to proceed as
>>>>>>>>> the customer is very furious.
>>>>>>>>>
>>>>>>>>> Thanks,
>>>>>>>>> Amani
>>>>>>>>>
>>>>>>>>> On Fri, Jun 5, 2020 at 9:30 AM Amani Bani Odeh <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Dears,
>>>>>>>>>>
>>>>>>>>>> The customer is following up , please advise he is going to
>>>>>>>>>> complain to the MCI and on social media .
>>>>>>>>>>
>>>>>>>>>> Thanks,
>>>>>>>>>> Amani
>>>>>>>>>>
>>>>>>>>>> On Fri, May 8, 2020 at 6:05 PM Amani Bani Odeh <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Dear Hussain,
>>>>>>>>>>>
>>>>>>>>>>> Please check the customer didn't receive the actual item he
>>>>>>>>>>> ordered he only received the free sample. Please update asap this customer
>>>>>>>>>>> follow up on social media.
>>>>>>>>>>>
>>>>>>>>>>> Thanks,
>>>>>>>>>>> Amani
>>>>>>>>>>>
>>>>>>>>>>