Subject: Re: Missing pieces - LGSF-FN005SA - SO# 600778533
From: Hyacinth Joyce <[email-masked]>
To: Suman Chetri <[email-masked]>, Mostafa Said <[email-masked]>, Ashish Nair <[email-masked]>, Vipul Arora <[email-masked]>
Cc: Yaseen Shaqra <[email-masked]>, Eugene Mugisa <[email-masked]>, Laura Thomson <[email-masked]>, Jeffin Joy <[email-masked]>, customer care <[email-masked]>, Mohit Caleb <[email-masked]>, Anas nazzal <[email-masked]>, Mohammad Abdul Naser <[email-masked]>, Simone van Geemen <[email-masked]>
Date: Sun, 26 Jul 2020 14:08:32 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

The customer called to inform that she has received the same item from the
original shipment and not the missing parts.

The missing parts are below:

The customer received the below parts twice:

Please advise if the General Parts - Master Box is available otherwise the
customer requests for a refund.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, 16 Jul 2020 at 08:49, Simone van Geemen <[email-masked]>
wrote:

> Hi All,
>
> This is great thanks for the action. Can we understand what was missing?
> Was it indeed one of the 3 boxes part of the package (1 of 3 / 2 of 3 / 3
> of 3)?
>
>
>
> Thanks,
>
>
>
>
>
> *From:* Suman Chetri <[email-masked]>
> *Sent:* Thursday, July 16, 2020 8:30 AM
> *To:* Ashish Nair <[email-masked]>
> *Cc:* Mostafa Said <[email-masked]>; Yaseen Shaqra <
> [email-masked]>; Vipul Arora <[email-masked]>; Eugene Mugisa
> <[email-masked]>; Laura Thomson <[email-masked]>; Jeffin Joy <
> [email-masked]>; customer care <[email-masked]>; Mohit Caleb <
> [email-masked]>; Anas nazzal <[email-masked]>; Mohammad Abdul
> Naser <[email-masked]>; Simone van Geemen <[email-masked]>
> *Subject:* Re: Missing pieces - LGSF-FN005SA - SO# 600778533
>
>
>
> Good Morning
>
>
>
> Item packed and handed over to the last Mile team.
>
>
>
> On Thu, Jul 16, 2020 at 8:19 AM Ashish Nair <[email-masked]> wrote:
>
> Hi Mostafa,
>
>
>
> The missing box has been handed over to Suman(Inbound).
>
>
>
> Regards,
>
> *Ashish.S.Nair*
> Inventory Controller
>
>
> *E* [email-masked]
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
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>
>
>
>
> On Wed, Jul 15, 2020 at 5:51 PM Simone van Geemen <[email-masked]>
> wrote:
>
> @Vipul Arora <[email-masked]> please support Mostafa.
>
>
>
> Regards,
>
> Simone
>
>
>
> *From:* Yaseen Shaqra <[email-masked]>
> *Sent:* Wednesday, July 15, 2020 1:55 PM
> *To:* Mostafa Said <[email-masked]>
> *Cc:* Eugene Mugisa <[email-masked]>; Simone van Geemen <
> [email-masked]>; Laura Thomson <[email-masked]>; Jeffin Joy <
> [email-masked]>; customer care <[email-masked]>; Mohit Caleb <
> [email-masked]>; Anas nazzal <[email-masked]>; Ashish Nair <
> [email-masked]>; Mohammad Abdul Naser <[email-masked]>
> *Subject:* Re: Missing pieces - LGSF-FN005SA - SO# 600778533
>
>
>
> Hi Mostafa,
>
>
>
> Please note that the customer called to follow up once again
>
>
>
> Kindly check and update us
>
>
>
> On Mon, Jul 13, 2020 at 1:05 PM Anas nazzal <[email-masked]> wrote:
>
> Dear Team,
>
>
>
> Kindly assist with the below customer as she called again to follow up.
>
>
>
> Best Regards,
>
> Anas Nazzal
>
>
>
> On Fri, Jul 10, 2020 at 11:45 AM Radwa Ali <[email-masked]> wrote:
>
> Hi Msotafa,
>
> she doesn't have the box. However we have advised she is missing the
> master pieces and shared the screen shot.
>
> Re-attaching it.
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> On Thu, Jul 9, 2020 at 9:47 AM Mostafa Said <[email-masked]>
> wrote:
>
> Hello Radwa,
>
>
>
> Could you please confirm which box the customer received?
>
> as the item is (1 of 3), (2 of 3), and (3 of 3).
>
>
>
> On Thu, Jul 9, 2020 at 9:30 AM Mostafa Said <[email-masked]>
> wrote:
>
> Hello Mohammad and Ashish,
>
>
>
> Please update us here this item was picked 3 months ago and I couldn't
> find the missing parts.
>
>
>
> On Wed, Jul 8, 2020 at 4:06 PM Mostafa Said <[email-masked]>
> wrote:
>
> +Mohammad Abdul Naser <[email-masked]> +Ashish Nair
> <[email-masked]> Could you please check the missing parts?
>
>
>
> On Wed, Jul 8, 2020 at 3:29 PM Mohit Caleb <[email-masked]> wrote:
>
> +Mostafa Said <[email-masked]>
>
> Kindly check & update on this urgently
>
> ᐧ
>
>
>
> On Wed, Jul 8, 2020 at 3:20 PM Eugene Mugisa <[email-masked]> wrote:
>
> + @Mohit Caleb <[email-masked]>
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* Radwa Ali <[email-masked]>
> *Sent:* Wednesday, July 8, 2020 3:16 PM
> *To:* 'Simone van Geemen' <[email-masked]>; 'Eugene Mugisa' <
> [email-masked]>
> *Cc:* 'Laura Thomson' <[email-masked]>; 'Jeffin Joy' <
> [email-masked]>; 'customer care' <[email-masked]>
> *Subject:* Re: Missing pieces - LGSF-FN005SA - SO# 600778533
>
>
>
> Hi @Eugene Mugisa <[email-masked]>,
>
> Please advise ?
>
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> On Mon, Jul 6, 2020 at 3:12 PM Simone van Geemen <[email-masked]>
> wrote:
>
> Hi Radwa,
>
>
>
> We will have to check first with the WH if they dispatched all boxes
> related to this order, before we escalate to the vendor.
>
>
>
> This item comes in different boxes and is mentioned on the packaging of
> the same sku, example images below:
>
>
>
> @'Eugene <[email-masked]> can you investigate this please for SO:
> 600778533?
>
>
>
> Thanks,
>
>
>
>
>
> *From:* Laura Thomson <[email-masked]>
> *Sent:* Monday, July 6, 2020 2:46 PM
> *To:* Radwa Ali <[email-masked]>; Jeffin Joy <[email-masked]>;
> Simone van Geemen <[email-masked]>
> *Cc:* customer care <[email-masked]>
> *Subject:* RE: Missing pieces - LGSF-FN005SA - SO# 600778533
>
>
>
> +Looping @Simone van Geemen <[email-masked]> to assist on this.
>
>
>
> *From:* Radwa Ali <[email-masked]>
> *Sent:* Monday, July 6, 2020 2:33 PM
> *To:* Laura Thomson <[email-masked]>; Jeffin Joy <
> [email-masked]>
> *Cc:* customer care <[email-masked]>
> *Subject:* Missing pieces - LGSF-FN005SA - SO# 600778533
>
>
>
> Hi Laura and Jeffin,
>
> Please assist with this missing pieces case.
>
> This is the email the customer sent us;
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
> --
>
>
>
>
> --
>
>
>
>
> --
>
>
>
>
> --
>
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>