Subject: Re: Order #600825797 // Sku :JB-182884 // Name :Kenwood - Kitchen Machine KM636 // Warranty check
From: Mary Anne Agapito <[email-masked]>
To: Mumzworld Catalogue <[email-masked]>, Nadeem Ahmed Khan <[email-masked]>
Cc: customer care <[email-masked]>, Ronny Mekkandathil Sunny <[email-masked]>, Den Mark Yalung <[email-masked]>, Morgan Vaz <[email-masked]>, Abdelmohsen basha <[email-masked]>, Somanath Hiremath <[email-masked]>, Spare Parts <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Sun, 26 Jul 2020 13:55:34 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

May we have an update on this, please?

Please provide us the right SKU so we could bill the customer.

Awaiting your reply.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, Jul 20, 2020 at 10:58 AM 'Lina Espinoza (Mumzworld Catalogue)' via
customer care <[email-masked]> wrote:

> ##- Please type your reply above this line -##
>
> You are registered as a CC on this request (1197079). Reply to this email
> to add a comment to the request.
>
> *Lina Espinoza* (Mumzworld.com)
>
> Jul 20, 2020, 10:58 AM GMT+4
> Dear Nadeem,
>
> A kind reminder on the below request.
>
> Thank you
>
> Regards,
> Lina Espinoza
>
> p:  +971 (0)4 245 1331 │ e: [email-masked] │ w: www.mumzworld.com
>
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
> Box 500245, Dubai, UAE
>
> *Lina Espinoza* (Mumzworld.com)
>
> Jul 19, 2020, 4:04 PM GMT+4
> Dear Nadeem,
>
> We would like to request for the details of the spare part below so we can
> upload it in our system.
> Please find attached the vendor upload sheet for your reference.
>
> Also, please send us the image reference for this item.
>
> Thank you
>
> Regards,
> Lina Espinoza
>
> p:  +971 (0)4 245 1331 │ e: [email-masked] │ w: www.mumzworld.com
>
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
> Box 500245, Dubai, UAE
>
> Attachment(s)
> MW - Vendor Upload Sheet.xlsx
> <https://mumzworldhelp.zendesk.com/attachments/token/hVzH8gTS5j46gMaYqvIiIrZHX/?name=MW+-+Vendor+Upload+Sheet.xlsx>
>
> *Mary Anne Agapito* (Mumzworld.com)
>
> Jul 19, 2020, 1:52 PM GMT+4
>
> Hi Denmark,
>
> We need a specific SKU in order to place a new order, then the customer
> could make a payment.
>
> @Catalogue Data - Do we have any specific SKU for the said spare part?
>
> Please assist. Thank you
> Warm Regards,
>
> Mary Anne Agapito
> Customer Care Representative
> p: +971 (0)4 4339455 │ e: [email-masked] │ w: www.mumzworld.com (
> http://www.mumzworld.com/)
> a: Office B407-408, 4th Floor, Building 4, D3, Dubai Design District, PO
> Box 500245, Dubai, UAE
>
> On Sun, Jul 19, 2020 at 11:51 AM Denmark A <[email-masked]> wrote:
>
> @Mary Anne Agapito Please advise and confirm with the customer to proceed.
>
> Regards,
> Den mark
>
> On Thu, Jul 16, 2020 at 4:07 PM Nadeem Ahmed Khan <
> [email-masked]> wrote:
>
> Dear Mary Anne,
>
> You can collect this part from us and make payment.
>
> Aside to spare part team – Confirm availability of below mentioned part.
> Image given in trail mail.
>
> Regards,
>
> Nadeem
>
> Nadeem Ahmed Khan​
> Supervisor
> Jashanmal National Company LLC
>
> PO Box 1545 , Dubai , United Arab Emirates
>
> Tel: +971 4 3785717 Ext:4717
> [email-masked]
> www.jashanmalgroup.com (https://www.jashanmalgroup.com/)
>
> From: Mary Anne Agapito [mailto:[email-masked]]
> Sent: Thursday, July 16, 2020 12:36 PM
> To: Nadeem Ahmed Khan <[email-masked]>
> Cc: Alina D'Souza <[email-masked]>; customer care <
> [email-masked]>; Morgan Vaz <[email-masked]>; Ronny
> Mekkandathil Sunny <[email-masked]>; Mohamed Magdy <
> [email-masked]>; Denmark A <[email-masked]>
> Subject: Re: Order #600825797 // Sku :JB-182884 // Name :Kenwood - Kitchen
> Machine KM636 // Warranty check
>
> Hi Nadeem,
>
> Apologies for the late reply.
>
> The customer agreed on the replacement but do you have the specific SKU
> for that item so we can place the order? Otherwise, please advise us how
> can the customer make a payment.
>
> Furthermore, the customer wants the damaged item to be returned to her as
> well.
>
> Please advise. Thank you
>
> Warm Regards,
>
> Mary Anne Agapito
> Customer Care Representative
> p: +971 (0)4 4339455 │ e: [email-masked] │ w: www.mumzworld.com (
> http://www.mumzworld.com/)
> a: Office B407-408, 4th Floor, Building 4, D3, Dubai Design District, PO
> Box 500245, Dubai, UAE
>
> On Sun, Jun 28, 2020 at 1:25 PM Denmark A <[email-masked]> wrote:
>
> Dear Alina,
>
> Please update.
>
> @customer care Please inform the customer.
>
> Regards,
>
> Den mark
>
> On Sat, Jun 27, 2020 at 11:53 AM Denmark A <[email-masked]> wrote:
>
> Dear Alina,
>
> Please update the customer.
>
> Regards,
>
> Den mark
>
> On Mon, Jun 22, 2020 at 4:10 PM Denmark A <[email-masked]> wrote:
>
> Dear Nadeem,
>
> Thank you for informing us.
>
> @Alina D'Souza Please inform the customer regarding this matter.
>
> Regards,
>
> Den mark
>
> On Mon, Jun 22, 2020 at 4:04 PM Nadeem Ahmed Khan <
> [email-masked]> wrote:
>
> Dear Denmark,
>
> Below mentioned is an attachment part which is subject to wear and tear.
> Secondly it seems to have got damaged due to misuse. Hence, this is not
> covered in warranty. Its replacement will cost AED 375/-.
>
> Regards,
>
> Nadeem
>
> Nadeem Ahmed Khan​
>
> Supervisor
>
> Jashanmal National Company LLC
>
> PO Box
>
> 1545
>
> ,
>
> Dubai
>
> ,
>
> United Arab Emirates
>
> Tel: +97143785717 Ext: 4717
>
> [email-masked]
>
> www.jashanmalgroup.com (https://www.jashanmalgroup.com/)
>
> From: Denmark A [mailto:[email-masked]]
> Sent: Monday, June 22, 2020 2:18 PM
> To: Nadeem Ahmed Khan <[email-masked]>
> Subject: Fwd: Order #600825797 // Sku :JB-182884 // Name :Kenwood -
> Kitchen Machine KM636 // Warranty check
>
> ---------- Forwarded message ---------
> From: Denmark A <[email-masked]>
> Date: Sun, Jun 21, 2020 at 12:31 PM
> Subject: Order #600825797 // Sku :JB-182884 // Name :Kenwood - Kitchen
> Machine KM636 // Warranty check
> To: Rajesh Seetharama Bangera <[email-masked]>,
> Thamaraiselvan Rajasekar <[email-masked]>, Alquoze
> Warehouse - GM 1 <[email-masked]>, Davinder Ram <
> [email-masked]>, Anjit Singh <
> [email-masked]>, <[email-masked]>, <
> [email-masked]>
> Cc: customer care <[email-masked]>, Returns.fc <
> [email-masked]>, Alina D'Souza <[email-masked]>, Samran
> Iftikhar <[email-masked]>, Umang Mehrotra <[email-masked]>
>
> Dear Vendor,
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
> Return Reason:doesnt_work_or_defective
> Comments :Want to fix whisker
>
> We appreciate your support in this matter, Thank you.
>
> Regards,
>
> Den mark
>
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> DISCLAIMER:
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> This message is for the named addressee’s use only. It may contain
> confidential, privileged, proprietary, or otherwise private information
> that may not be disclosed or used by any one other than the addressee(s)
> and is intended for the designated individual or entity recipient(s) only.
> No one else may disclose, distribute or otherwise use the contents of this
> message.
> Unauthorized use, disclosure, dissemination, duplication and/or
> distribution are strictly prohibited, and may be unlawful.
> All personal messages express views solely of the sender, which are not to
> be attributed to Jashanmal National LLC or any of its subsidiaries and/or
> affiliates, and may not be copied
> or distributed without this disclaimer.
> If you receive this message in error, please immediately delete all copies
> of it from your system, destroy any hard copies and also notify us
> immediately
> at +971 44174800 or by return e-mail to the sender.
> Jashanmal National LLC and/or any of its subsidiaries and/or affiliates
> each reserves the right to /monitor all email communications passing
> through its network.
> This E mail has been Virus scanned and has passed Anti-Spam rules set by
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