Subject: Re: Order Number 600711266
From: Hyacinth Joyce <[email-masked]>
To: "Alina D'Souza" <[email-masked]>, Mostafa saad <[email-masked]>, Eugene Mugisa <[email-masked]>, Uae Lastmile <[email-masked]>, "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>, Denmark A <[email-masked]>, Naib Khan <[email-masked]>
Cc: Mohamed Magdy <[email-masked]>, customer care <[email-masked]>, Anas nazzal <[email-masked]>
Date: Sun, 26 Jul 2020 13:44:17 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

As advised by the brand:

@Mostafa saad <[email-masked]> / @Naib Khan <[email-masked]>
Please ensure to collect today.

@Returns.fc <[email-masked]> / @Denmark Once the item is
received, kindly send it to the vendor immediately.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, 26 Jul 2020 at 12:32, Hyacinth Joyce <[email-masked]> wrote:

> Hi team,
>
> The customer called again to follow up and is furious about the delay in
> collection.
>
> Please ensure the collection is done TODAY.
>
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Mon, 20 Jul 2020 at 17:42, Alina D'Souza <[email-masked]> wrote:
>
>> @Mostafa saad <[email-masked]> please schedule collection
>> again.
>>
>> Customer complained abt the driver
>>
>>
>>
>> Regards,
>> Alina
>>
>> On Mon, Jul 20, 2020 at 5:23 PM Hyacinth Joyce <[email-masked]>
>> wrote:
>>
>>> Hi Mostafa,
>>>
>>> The customer called again to follow up.
>>>
>>> Kindly assist to collect the item Tomorrow -  CRA_AR_RE13384.
>>>
>>> Thank you.
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Tue, 14 Jul 2020 at 13:54, Anas nazzal <[email-masked]> wrote:
>>>
>>>> Dear Alina,
>>>>
>>>> Kindly assist with the below.
>>>>
>>>> Best Regards,
>>>> Anas Nazzal
>>>>
>>>> On Tue, Jul 14, 2020 at 12:47 PM Mostafa saad <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hello Anas
>>>>>
>>>>>
>>>>> The said again to the customer she need the replacement fro the CRA
>>>>> and after than she will give the driver the order
>>>>>
>>>>>
>>>>> Please advise
>>>>>
>>>>>
>>>>>
>>>>> Regards
>>>>> Mostafa Saad
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Jul 14, 2020 at 12:06 PM Mostafa saad <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hello Anas
>>>>>>
>>>>>>
>>>>>> The customer gives the driver 2 locations and once he reaches shea
>>>>>> said com to the another location
>>>>>>
>>>>>> Please call the driver and confirm with him
>>>>>>
>>>>>> Regards
>>>>>> Mostafa Saad
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Tue, Jul 14, 2020 at 11:55 AM Anas nazzal <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Dear Mostafa,
>>>>>>>
>>>>>>> Kindly arrange another visit to the subject order to collect the
>>>>>>> item.
>>>>>>> The customer requested to send another person who was speaking to
>>>>>>> her because he is unable to reach out her location.
>>>>>>>
>>>>>>> Best regards,
>>>>>>> Anas Nazzal
>>>>>>>
>>>>>>