Subject: Re: Customer's Request - 600933736 // SKU: VG-MP-40DCM
From: Mary Anne Agapito <[email-masked]>
To: Clearway Express <[email-masked]>, Denmark A <[email-masked]>, Michael Rolle <[email-masked]>
Cc: "Inbound.fc" <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, Muhammad Habib <[email-masked]>, "Returns.fc" <[email-masked]>, Mostafa saad <[email-masked]>
Date: Sun, 26 Jul 2020 12:30:17 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

I spoke with Muhammad Israr to return the shipment he has back to our
warehouse.

@Returns.fc <[email-masked]>  @Denmark A
<[email-masked]> @Michael
Rolle <[email-masked]>  - please create the CRA when received.

Kindly advise me when done so I could place a new order.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sat, Jul 25, 2020 at 6:29 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> Please do not proceed with the delivery instead return it back to us.
>
> @Mostafa saad <[email-masked]> - please follow up with the
> courier as well
>
> @Returns.fc <[email-masked]>  - please create the CRA when
> received
>
> @Muhammad Habib <[email-masked]>  - as discussed please check if
> there is a white color for other changing mats
>
> VG-PX-40DCM;  VG-SB-40DCM or VG-AB-40DCM
>
> Kindly advise me when confirmed.
>
> Thank you for your support
>
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sat, Jul 25, 2020 at 5:37 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Muhammad,
>>
>> As per NS, it has already been shipped.
>>
>> Please do not dispatch yet, will inform the customer if she still wants
>> it. She insisted yesterday she wants white.
>>
>> I will update you once confirmed.
>>
>> Thank you
>>
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Sat, Jul 25, 2020 at 5:09 PM Muhammad Habib <[email-masked]>
>> wrote:
>>
>>> Dear Mary,
>>>
>>> We checked all the physical stock.  All are blue in color.
>>>
>>> On Fri, Jul 24, 2020 at 5:02 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> Do we have the white changing mats as shown on the website? The
>>>> customer had an issue before wherein she got the blue one and she doesn't
>>>> want it. The customer wants the same as shown on the website.
>>>>
>>>>
>>>> Please check and do the needful. Thank you
>>>>
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>> --
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>>>> To view this discussion on the web visit
>>>> https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAGn28Snxpymr6A1ExUozqvfky6-857QJWTiiy9%3DxRZ-eZoh1pA%40mail.gmail.com
>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAGn28Snxpymr6A1ExUozqvfky6-857QJWTiiy9%3DxRZ-eZoh1pA%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>> .
>>>>
>>>
>>>
>>> --
>>>
>>>
>>> Thanks & regards,
>>>
>>>
>>>
>>>