Subject: RE: Order #600912529 // Sku :BDM-E3761 // Name :Hape - Solar-Powered Engine // Defective
From: Bernadette Villahermosa <[email-masked]>
To: Denmark A <[email-masked]>
Cc: customer care <[email-masked]>, Returns.fc <[email-masked]>, Samran Iftikhar <[email-masked]>, Kenneth Nwaso <[email-masked]>, Alina D'Souza <[email-masked]>, Michael Rolle <[email-masked]>, Abdelmohsen basha <[email-masked]>, Babico Trading <[email-masked]>, Liza Nocete <[email-masked]>, Mark Jayson Canaria <[email-masked]>
Date: Sun, 26 Jul 2020 07:00:01 +0000
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

Correction on the SKU you provided. This is E3760.

Regards,
Bernadette

From: Bernadette Villahermosa
Sent: Sunday, July 26, 2020 10:33 AM
To: Denmark A <[email-masked]>
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Samran Iftikhar <[email-masked]>; Kenneth Nwaso <[email-masked]>; Alina D'Souza <[email-masked]>; Michael Rolle <[email-masked]>; Abdelmohsen basha <[email-masked]>; Babico Trading <[email-masked]>; Liza Nocete <[email-masked]>; Mark Jayson Canaria <[email-masked]>
Subject: RE: Order #600912529 // Sku :BDM-E3761 // Name :Hape - Solar-Powered Engine // Defective

Hi Denmark,

We’ll replace the item. You may arrange the collection tomorrow.

Regards,
Bernadette

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 26, 2020 9:18 AM
To: Bernadette Villahermosa <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Michael Rolle <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>; Babico Trading <[email-masked]<mailto:[email-masked]>>; Liza Nocete <[email-masked]<mailto:[email-masked]>>; Mark Jayson Canaria <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600912529 // Sku :BDM-E3761 // Name :Hape - Solar-Powered Engine // Defective

Dear,

POMUMZ_DXB221092 for your reference.

Regards,
Den mark

On Sun, Jul 26, 2020 at 9:15 AM Bernadette Villahermosa <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,

Please send us the PO number.

Regards,
Bernadette

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, July 25, 2020 9:49 AM
To: Bernadette Villahermosa <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Michael Rolle <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>
Subject: Order #600912529 // Sku :BDM-E3761 // Name :Hape - Solar-Powered Engine // Defective

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

Return Reason:doesnt_work_or_defective
Comments :We have placed this in direct sun outside for a whole day and made sure it got enough exposure but still the light charges to the red bar. Not fully charging.

We appreciate your support in this matter, Thank you.

Stay HOME Stay SAFE…

Best Regards,

Den mark