Subject: Re: KSA URGENT / Missing Item - Order No. 100151715_1 / AWB 1779626862
From: Hyacinth Joyce <[email-masked]>
To: Zubair Wahid <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Cc: "Raghu Nalloor (R3PL)" <[email-masked]>, Ahmed Irfan <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Sat, 25 Jul 2020 09:58:11 +0400
List-Id: <ccteam.mumzworld.com>

Hi Zubair,

Kindly update asap.

This request is urgent as the customer is about to give birth.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, 23 Jul 2020 at 17:16, Hussain Firoz Miyagamwala <
[email-masked]> wrote:

> Dear Zubair,
>
> The highlighted items below are missing.
> Can you please advise which items are available with you ?
> The ones which are already available with you, no need for new order
> because since it was missing we will create another AWB, pack it and ship
> it.
> The item which you are not able to find, we will create a CRA for it and
> then Joyce can create a new order for that particular item.
>
> ITEM
> LOCATION
> QUANTITY
> Comment Zubair Comment
> TC-BNDL-B-TT84001107-2 Tamer WH - RIY 1 Delivered
> TT423210 Tamer WH - RIY 1 1
> KSA-AIP-219306 Tamer WH - RIY 1 Delivered
> KSA-AIP-219204 Tamer WH - RIY 1 Delivered
> GT-CH79584-00 Tamer WH - RIY 1 1
> KSA-TTE-37/205 Tamer WH - RIY 1 Delivered
> DK-SP150-20-030-034 Tamer WH - RIY 1 1
>
>
>
> On Thu, Jul 23, 2020 at 5:06 PM Zubair Wahid <[email-masked]> wrote:
>
>> Hi Hussain
>> I think there is a confusion, we have 2 of the 3 items missing in KSA
>> warehouse and the remaining item is in DXB. Please explain the process for
>> reorder to Joyce inorder for her to proceed recording of the missing items.
>>
>> Thanks
>> Zubair
>>
>> On Thu, Jul 23, 2020, 3:57 PM Zubair Wahid <[email-masked]> wrote:
>>
>>> Hussain please proceed for CRA for 1 item not available in tamer.
>>> Please add note "missing item reorder"
>>> "Missing item CRA"
>>> Thanks
>>> Zubair
>>>
>>>
>>> On Thu, Jul 23, 2020, 2:41 PM Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>>> Hi Zubair,
>>>>
>>>> As discussed, we'll be waiting for your confirmation about the CRA asap
>>>> within the day.
>>>>
>>>> Thank you.
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>> On Thu, 23 Jul 2020 at 15:13, Hussain Firoz Miyagamwala <
>>>> [email-masked]> wrote:
>>>>
>>>>> Dear Zubair,
>>>>>
>>>>> Please confirm if these were missing and should I create the CRA and
>>>>> receive it or keep it open ?
>>>>> Note - If I will receive CRA then the items will be back in stocks in
>>>>> our system.
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Jul 23, 2020 at 2:59 PM Hyacinth Joyce <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Zubair,
>>>>>>
>>>>>> As discussed, Kindly assist to update CRA for the above-mentioned
>>>>>> items in order for us to proceed with creating a new order.
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Joyce Alvarado*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>> On Thu, 23 Jul 2020 at 09:21, Hyacinth Joyce <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi team,
>>>>>>>
>>>>>>> The customer with the above-mentioned shipment is constantly calling
>>>>>>> to follow up. The below items were not received upon delivery.
>>>>>>>
>>>>>>> 100151715_1 GT-CH79584-00
>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1058227> Chicco
>>>>>>> - Next2Me Special Edition - Scandinavian Wood 1
>>>>>>>
>>>>>>>
>>>>>>> 100151715_1 TT423210
>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=153411> Tommee
>>>>>>> Tippee Closer to Nature Electric Steam Steriliser 1
>>>>>>> 100151715_1 DK-SP150-20-030-034
>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=748914> Doona+
>>>>>>> Infant Car Seat - Grey Hound 1
>>>>>>> The customer is about to give birth and needs the item on an URGENT
>>>>>>> basis.
>>>>>>>
>>>>>>> The customer threats to raise a formal complaint as well if not
>>>>>>> sorted ASAP.
>>>>>>>
>>>>>>> Kindly update and advise.
>>>>>>>
>>>>>>> Thank you.
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Joyce Alvarado*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>>>  │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>